KeyBank

Most Recent Comments

• November 2024 by Evergreen Windows LLC
  I’ve banked with KeyBank for nearly a decade, managing a business account that regularly handles large transactions. Up until recently, my experience had been fine. However, over the last month, I’ve encountered serious issues that have completely eroded my trust in this institution.
  
  For years, KeyBank always released my funds the next day without issue. Then, without warning, they began placing 7- to 10-day holds on my deposits. When I asked for an explanation, I received conflicting answers and no solutions. I had to call repeatedly over two weeks before the issue was finally resolved, although no one could explain how it had been fixed. After two weeks of normal banking, the issue suddenly started all over again.
  
  This time, I was met with more of the same runaround. Nobody at this bank can provide a logical explanation for their actions, and the responses I’ve received are clearly nonsense. Through all of this, the branch manager has not bothered to contact me once, despite the critical impact this is having on my business. Currently, KeyBank is holding over $100,000 of my funds with no clear reason.
  
  For a business owner, reliable access to funds isn’t just a convenience; it’s critical to survival. These delays could have devastating consequences for my company, my employees, and my reputation.
  
  I cannot recommend KeyBank to anyone, especially business owners, who rely on a competent and trustworthy bank. If this level of incompetence and lack of accountability can happen to me after nine years of loyalty, it could happen to anyone. Think carefully before trusting your money to this bank.
  
  Anyone else having the same issues with this bank or any others? This is the institution you need to file your complaint with
  
  Washington State Department of Financial Institutions (DFI) through the following channels
  
  • Phone: 1-877-746-4334 (toll-free) or (360) 902-8700
  
  • Email: [email protected]
  • Mailing Address:
  PO Box 41200
  Olympia, WA 98504-1200
  • Physical Address:
  150 Israel Rd SW
  Tumwater, WA 98501
• June 2024 by Robert Keen
  The tellers are always so nice.
• December 2023 by Alonzo Williams
  Been with for over 8 years when my credit score was 280 they offered me NOTHING, but once my credit score was 4 points off they were so happy to deny me as a black man...but sent a letter to me saying I might qualify for a home loan...lol
• October 2023 by Rachel D.
  If I could give this bank a -12*I would. Although the person who helped me was efficient the bank has multiple issues one. It looks closed every single time you go there. To the ATM is so low that if you have a standard truck you probably shouldn't go there. And then there are cement block head so you have to pull all the way forward. The ATM stole my money. It ate it and I was told I basically had to wait or I could call a number for dispute. Then I called the number set on hold for who knows how long and they told me ups. Nope, sorry you have to contact somebody else. Meanwhile, the money I try to take out has disappeared doesn't exist. I would never suggest this bank. I would never suggest a customer service. I specifically called the number they told me to call I chose the option they told me to choose and then the person on the other line said oh yeah, I know even though the option says this is what you should choose. Absolutely nope you got to call someone else. Completely dissatisfied. In every way. Shape or form..
• April 2023 by Syl Mil
  Key Bank at the corner of Pacific and 84th are one of the best people I've known I look forward to seeing their smiling beautiful faces. I have to say that one of the assistant managers helped me so much immediately when I got scammed and there was fraud from a third-party in another country she was there so supportive and quickly. Thank you KeyBank for hiring such beautiful people .
• February 2023 by RedWing1 Queetser
  Always welcome N friendly bank
• November 2022 by Stephanie Ferderer
  Incredibly slow service every time I use the teller drive up line. Unfortunately it's also the closest.
• July 2022 by Julie Hendricks
  First off, it is not closed. They have failed to update their status. I'm having to wait in line inside because their ATM needs attention. Lame.
• May 2022 by Jerickson Erickson
  I’m security at keybank and man is This is an amazing place to work love the staff very friendly and nice to customers:) amazing service
• May 2022 by David Welch
  So I tried to open up a new account here. As the staff was rude saying they couldn't do. Went to Vancouver WA and they let me open one like it was nothing. All too find out it's all based on what the computer says not what a staff member says without looking at computer.
• February 2022 by Peggy MacNeil-Harper
  I have been a customer since this was puget sound bank. It's always been fine. Recently this branch of key bank has became terrible as far as customer service/relations go. When they mess up,they call it an error, and there is absolutely no follow up to correct an error unless the customer is constantly checking and asking.
• January 2022 by Angelo Genga
  well I dont know yet I need to open a checking acount. Need help
• December 2021 by Boss Dog
  Have been going here for about a year.Tellers are awesome.I actually look forward to going to this bank. I also bank with Bank of America which is also on Pacific but farther down and they, Bank of America could really learn a lot on how to run a bank from this KeyBank branch
• December 2021 by Owen Felty
  ATM ate like $500 cash that I was trying to deposit. Went inside and they told me to call a 1-800 number to file a fraud claim. Took weeks to get my money back. Most of my experiences have been ok here though. Usually 5-10 min wait times to see a teller.
• May 2021 by Hezron Nzengah
  Wouldn't accept a cash deposit even though it has a cash acceptor slot. maybe it's due to covid-19.However, it's a great ATM, everytime I am getting money out, I have no problem. Just today with deposit.