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March 2024 by Review God
This is absolutely insane. No wonder I keep getting sick. They told me they were working on this over a month ago.... they also told me they have someone clean the Sauan ONCE A WEEK...Update: it's been a month now and nothing... it's gotten progressively worse...
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February 2024 by Reed Emmons
Me and the wife work out there
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February 2024 by Max Penado
Most of the gym is clean. The locker room needs to be improved. The floors are dirty, the bathroom REEKS and is trashed half the time. Showers are also trashed and people leaving stuff like towels and soap bottles on the floor. Men also are bare naked while there are minors in the locker room. But, overall it’s pretty clean other than the bathrooms.
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December 2023 by Sondra Cee
Very nice place. Really clean inside. Everyone is nice. I got waited on immediately when I went in to sign up. I was there for a little while and I will definitely go back a lot.
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December 2023 by Olia Polivoda
I personally am not a member of LA Fitness, however after today's "wonderful customer service", they definitely turned away a potential customer. I came in with my niece who doesn't speak English very well. She signed up for the training that LA Fitness offers, and a few months later tried canceling due to a doctors note. She has been trying for several months to cancel the training sessions due to that note. She asked me to come in today, which we did. We headed to speak to their "operations manager" (which, makes no sense why this person is a manager when she has zero customer service skills). We came in & sat down at her "desk" and when asked what she can help with.. explained the situation. Mind you, I did not raise my voice, nor cause any sort of scene or go off at this "manager". However little miss thing woke up off the wrong side of the bed - jumped up and started going off how "you're going off at me, and I just got to work, and I don't even deal with any of this stuff go to the front desk". Caught completely off guard by toddler like behavior; we headed to the front. The lady at the front who I am assuming deals with cancellations (again; why is there an "operational manager" title when she is not able to help cancel membership, is beyond me), helped answer questions, directed the right way to do so and was friendly and helpful. I did also mention to this person that their "manager" clearly needed her morning coffee, because no one went off at her, and I'm not a child to throw a fit like she did. I will say this, as someone who owns a business and deals with a lot of clients.. you don't speak to people that way. If I acted that way with clients and potential clients, I would loose money the day. You also don't jump up and throw a hissy fit just because you're a "manager". That title means absolutely NOTHING this day an age. I will be contacting their regional team. Upon leaving, we had another member who overheard the whole "going off" come up and say that said "manager" is known to have tantrums. Please consider training your employees in customer service, and I would evaluate who really qualifies to be an "operational manager" in your establishment.
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December 2023 by junior roberts
I went there to cancel my membership. I gave them the 1 month notice as required. I asked several times if I canceling would cancel both of our memberships. Because that’s what we wanted. I was told yes. I was the main account holder and it would cancel both memberships. Fast forward two months and they are still taking money out of my account saying it was for the second membership. When I called to ask why it wasn’t cancelled it’s because it’s in my wife’s name. She has to go in to do it. She has been in twice now and was told the only person that can do it was not in. When they took the money out after I was told it would not be. It bounced my mortgage payment by 5$. They are still taking money out of my bank because they just seem to refuse to let me cancel with them. Once this is finally resolved I will never do business with LA Fitness ever again.
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October 2023 by karina garcia
Amanda is my trainer, and even though it was our 1st session, she made me feel really comfortable and kept pushing me & it made it that much more for me to not give up every time I fell. The gym itself is really clean and everyone (as in staff) is super nice and respectful. Not the cheapest place, but well worth it.
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October 2023 by Tre
I lost my black wedding ring in the free weights area 10/2 around 7:00pm. If you found it please message me on Snapchat (tretretre)For the review, no complaints about the facility. We use the pool often and it’s a good temperature.
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September 2023 by ErikdreD 5070
LA Fitness must be short on staff if they cant keep Tacoma's facility clean. The shower curtains have black mold growing, and algae growing on the tiles near the pool, and the hot tub. Completely disgusting! Get with it guys and hire more cleaning crew. Other than that I enjoy the equipment...
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August 2023 by Rebekah Weinstock
They lack equipment, they lack sanitizing wipes, And I'm only coming because it's super close to my house. There's only one TRX strap for the whole gym and this week the rope for the sleds disappeared so we can't even do backwards walking. There's like only one handle per cable column and most of them are broken and they're very loud and squeaky. There's only the really heavy kettle balls.Don't get me started on the sanitizing wipes. I've been coming for a few months now and it seems like every week they run out of sanitizing wipes. And then they use paper towels and those overrun the trash cans and run out.( I'll go buy you guys a pack of wipes from Costco if you need the money! )And then there's only like one or two spray bottles for the whole place when they use the paper towels and those run out. There needs to be a box where you could complain about things in the gym so they can fix things quick.
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August 2023 by JJ Rebel
Equipment is decent but the facility is dirty AF. Trash always on floors in gym & locker rooms. Staff seems nice but they should interact with patrons more vs just sitting there on their phones all day - no networking skills.
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August 2023 by Dustin Qualls
Decent gym that I used with a day pass. Reasonable amount of equipment, but it was pretty busy for 10 am on a weekday. For some reason, they had no wipes for the equipment, so I couldn't wipe anything down after I had used it.
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July 2023 by Mark Hudson
These new sanitizing wipes they switched to a couple months ago, are trash. They're so thin by the time you walk back to the equipment to wipe it down, theyre bone dry. So i do not feel comfortable that ANY of the equipment is wiped down or even cleaned properly most of the time. Also 90% of the time theres no wipes 7pm-closing. It doesnt look like they even sweep under the benches or dumbell racks. They only get inbetween them and it looks like only once a week. Its so dirty i swear a dust bunny winked my way before out benching me cuz it was holding the whole bench. These are my only complaints so far. Ive been coming here a few months and I like the equipment and weekday hours. I would like it open later weekends but I'm not really stressing it. But PLEASE LA FITNESS GET THICKER AND BETTER SANITIZING WIPES!!!!! and GET A COMMENT BOX AT EACH GYM! That way I dont have to come here with bad reviews to get your attention! Ive already made my complaints to the staff, so far NOTHING!
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July 2023 by Joe Swiggett
Fantastic gym. 3 squat racks with platforms and 4 flat barbell benches means even at peak times, you usually don't have to wait too long.That said, the hygiene leaves a lot to be desired. Even when the gym is slow, the sanitation stations are often out of wipes or sanitizer, and the bathroom rarely has paper towels, even though there are no hand dryers.
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July 2023 by Ki Yi
I go in the early mornings. The sanitizing wipes are always out and the locker rooms are dirty in the mornings. Today my locker was broken into (it was locked with a lock) and luckily all they stole was my wallet and not my bags and keys. I would not recommend locking anything in the lockers. However I’m giving it 2 stars because at least the staff are very friendly and the equipment is very nice.
