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March 2024 by Damion Johnson
Amy is so awesome. I have done my taxes here for years. But no one has got it done and helped me like Amy. I will definitely be back and recommend her to anyone. Thank you again.
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May 2023 by Karin Stephenson
The BEST preparer in town! Knowledgeable and caring... we have found our new tax PRO!
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May 2023 by Logan Black
They have a very difficult job when they are working alone and the room is packed. I think she did an excellent job with everyone and was very patient.Thanks for a great job done!
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April 2023 by Joseph Fox
I went to Tacoma liberty tax, Daniel Wilson, help to me, and he said he was new, but he would definitely help me out, it turns out I was only getting $361 back, and they charge me $200, so I was kind of in desperation mode getting towards the end of tax season so I went ahead and did a direct deposit for the other $161, so I get my refund and it’s only $108 and I went back and talked with the manager. Her name is Deanna, and she told me they should’ve gave me my refund for free because It was so low and it was my first time filing with them. Then she said the reason the other $53 was taken off was a filing fee that they never told me about, so me being non-confrontational, I walked out being shorted $253, before I walked out she said I’ll note that next year I’ll give you half off because DANIEL was new and you should’ve given it to me for free. And I get to my bus and I say to myself , I just lost $253 and she made it sound like I’m actually going to use them next year to get half off. I cannot believe that they’re not gonna do something else to try and take care of this, absolutely terrible customer service. Obviously if there were zero stars, I would give zero stars.
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April 2023 by Gloria Nansubuga
Me and my husband had Deanna Wixom do our taxes at one of the Tacoma Liberty tax branches. Her service was exceptional, she is super kind and professional. I look forward to using Liberty Tax next year.
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April 2023 by Troy Nelson
Fast and reliable service! Very informational and very helpful with getting returns done! Definitely recommend coming here to do your returns!
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April 2023 by Roni Wilke
Mary Fulton is best prepare of taxes. Been having her do my taxes for years
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March 2023 by Rina Foafoa
Thank you Dale for your awesome customer service and professionalism! I was in and out in no time! He helped the process run smoothly and answered all my questions. I would recommend him to anyone and everyone!
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March 2023 by James Shively
Deanna was absolutely the best. We usually file our taxes by ourselves, but this past year we had an extensive amount because of selling and buying homes. We were skeptical of most tax places because of the horror stories we've heard. But when we arrived at the beginning of the morning, she greeted us with cheerfulness and an amazing attitude. She seen the stack of documents we had and was a bit intimidated at first, but as she started it went smoothly. She worked diligently and efficiently. We knew that it was going to take a long time and she wasn't bitter about it one bit; she was quite happy that we kept her morning busy. If I could recommend anyone to do your taxes, it would be Deanna at Liberty Tax because of how friendly and hardworking she is. Not once did we feel unwelcome or like we burdened her. We will definitely be excited to go to her again when we have more extensive tax work to do. I'm happy that we found her!
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March 2023 by tiffany brewer
Went out their way to help us with all questions and back taxes! Would recommend to anyone these guys are seriously people oriented, and good at their job.
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February 2023 by Angela maria Reyes (Angie)
Deanna was great she was on point which was super awesome she completed my return super fast and i give her a 10 outta 10* thanks for the awesome service
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December 2022 by Michael Callaghan
Deanna was quite helpful and the fact that she went above and beyond for me and got my income tax filed where as I was having problems I recommend them highly
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May 2022 by Victor Field II
They did a great job on my taxes and even let me be a walk-in when I showed up hour's before my appointment... It was fast and the lady who helped was super friendly... Hands down a great experience!!!
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May 2022 by DAC & Home Buyer
They educate you about your taxes. Jennifer is very smart and wise. Not only is she smart and wise with her work but she is very personable with families in helping others on the outside of life directions. She has alway been a great help to me and my daughter. Also there is Val and Reba. I miss Reba. Jennifer Val and Reba you all are the best and we love seeing you all every year!?Yolanda & Brianna?
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April 2022 by Mason Ruesch
Let me start out by saying I never go out of my way to write bad reviews. My bad experience at Liberty Tax on 72nd St however left me feeling compelled to warn others. It started out with me scheduling an appt over the phone, only to find out that they could not keep the appt. There was no phone call to say that they were running behind, no email, nothing. I drove 30 minutes out of my way to find out that they were behind over 2 hours with their schedule. Who does the scheduling over there? I wish that was the worst of it, but there's more... I ended up re-scheduling my appt for the next day, and my observations of this office both times I went inside was that it was messy and un organized. There was literally paperwork all over the place, and there were several times that my appt was interrupted because people would walk in and do "drop offs" or schedule appts of their own. When people did drop off their confidential tax documents, it seemed to me that they were just thrown in an envelope and tossed onto the nearest pile. I hate to be too harsh, but it seems to me that people's sensitive information should be filed away more professionally. I don't blame the staff, the one employee there was kind, but just overwhelmed with the amount of work she was dealing with. They don't staff this office properly, not even close, which probably contributed to the level of incompetence that I witnessed.I'm almost done, but the worst of my experience is this: After completing my taxes, I received a healthy refund, but Liberty Tax tried charging me just shy of $1,000 to do it! Never in my life have I ever even paid a fraction of that cost to do my taxes. Well, what was I filing one might ask? It was relatively straightforward. I turned in my W2's, tax credits from the governments, I had a newborn baby last year, and a file showing capital losses from stock trading. That's basically it. I don't own properties, no complicated estates, no student loans, no business, none of that... To top it off, I find out that the employees at Liberty Tax are not Certified Accountants, they are only certified to use their software! Anyway, needless to say I was packing up my things after seeing the amount Liberty Tax wanted to charge me. As I was leaving, I was being offered "discounts" and "new client deals". Each time I said no, I was being offered the next deal, it felt like I was being swindled at that point and I just wanted to leave. It went from $1,000 to $750, etc, all the way down to $500. WHAT?!? I left immediately and found a real accountant to do my taxes who only charged me $150, AND he ended up getting me a better refund.I don't want Liberty Tax to reach out to me, there is very little you can do at this point. I'm just leaving an honest review.
