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March 2024 by Patches17
Have been a customer of manor hardware Tacoma for almost 2 decades. They have always been reliable and had good customer service. The last couple of years that has changed. I don’t know if it’s new management or what exactly is going on but customer service has disappeared. I get a nail delivery every 2weeks , this last delivery I received 4 boxes of defective nails, they won’t even slide through gun magazine ( see pic,it’s obvious which rack of nails is bad )the manager Ron told me I would have to bring the nails in and wait until the manufacturer deemed the nails to be defective. In the past if something like this happened they would have immediately brought out new nails and taken the bad ones. What changed? All these 1 star reviews seem to be from the last year or so. I told Rob that I wasn’t going to bring the nails in and that he will be losing a long time if he didn’t remedy the problem. He didn’t seem to care. So I’m off to a new supplier and am tossing $240.00 worth of nails in the trash. Thanks Manor.
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May 2023 by Djay Thompson
Staff is awesome!
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September 2022 by Tim Holt
Great selection of quality products, but terrible customer service and unfriendly employees.
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August 2022 by Paul Lockhart
It may be hard to believe, but they didn't have what I needed
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August 2022 by Humberto Garcia
Terrible service, you wait a long time to be served
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July 2022 by Keith Crocker
Can you please open up at 6am in the spring and summer hours it’s way more productive for me to be on the job at seven then sitting in front of your store waiting for it to open
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March 2022 by Tracy Cramer
One of the best shops around to take your tools to for maintenance and repair. Efficient and knowledgeable staff.Make sure you are specific when stating you want an estimate versus repairs.
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March 2022 by Ryan B
Dropped off a tool over a month ago still waiting for parts and had a bad attitude when I called and asked about it. If I would have bought it somewhere else they would have just replaced it
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August 2021 by Richard Ferry
Great. Sales staff. Very clean and orderlyWill return for any future needs.
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October 2020 by D. Grij
After going to 8 other stores, the sales person found just the stapes I wanted, and even tested them for me. I am so grateful for their excellent service.
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September 2020 by Luis Paredes
Brought a gun for them to fix, but It was not ready on the agreed date.
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August 2020 by Done 101
Well outfitted in major brand name parts and accessories. ?
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July 2020 by Providenza S.
Manor hardware repairs small tools .. So I took in a Bosch 'D' Handle jig (sabre saw) in for a cord replacement. The repair gal hands me a cord! If I wanted a cord I would have asked for one! I wanted and would gladly pay for them to install the cord. Alas as suspected my attempt left me with broken wires and a non usable tool. So I took it back to have done what I asked for in the first place. Only this time it came in a box of parts. Once reassembled they had a NC for me (NO Charge) which to me was only acceptable business practice. So during the course of my project I become embarrassed when I whip out my jigsaw but it is inoperable and wont secure the blade!!! Sh-t! So again I drive to Manor hardware 11 miles away and give it to them for a full and corrective repair... But upon pick up they want to charge $30.00!! for labor (since no parts were needed just the correct reassembly. I informed them I felt shafted by a unnecessary charge for incompetence on their part. Which naturally fell upon deaf ears. Stay away from them, save yourself the grief; there are other tool repair shops. Now all I can do is deny the charges with my bank!
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July 2020 by Patrick Price
The store for contractors...and makita supplier.
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July 2020 by Jluis Hm
(Translated by Google) Good tools a little of everything $$$$ ???(Original)Herramientas buenas un poco de todo$$$$???
