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January 2024 by Duane Allen
Best overseas shipping company
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September 2023 by BABYDOLL HICKMAN
The office workers haven't a clue regarding professional language and training new employees as most of them are Temps. Blind leading the blind. I alsoexperienced rudeness and distmrespect as the few regular employees vie for power.
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August 2023 by One bad mother fucker
Long wait time dropping off items but professional and polite service
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May 2023 by Kristopher K. Arneson
Truck Drivers delivering to building 300: Follow Google Maps directions, not your trucking gps. Stay to the left lane and follow signs for Matson. Check in with guard shack. Proceed to shipping and receiving office - window 3. Must have hi-vis vest and booking number.
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March 2023 by Cal Tiweyang
The experience was awesome! Friendly staff, VERY QUICK service and easy to navigate. Sending a car to Hawaii. The security gate person was very helpful.
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March 2023 by Jon Stiller
Wonderful experience. Just make sure you have all paperwork ready for them.
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February 2023 by Bill Farmer
Very friendly staff. Nakia made the process very easy. Our vehicle will be in very good hands with Matson. Picking it up in Anchorage.
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February 2023 by Keith Hutchinson
First time there. Everyone was helpful, friendly and efficient. Great experience!
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January 2023 by Edward Norton
Yeah, a little tricky finding the right place but everyone is very helpful and friendly. Great service at the window.
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December 2022 by SHAWN ROSE
I always ship in and out of Tacoma because of how friendly this location is, and how quick they are. I’ve seen a lot of bad reviews for this location and couldn’t tell you why, unless the person doing the review was a Karen. I go out of my way by 1,000 miles to ship here instead of Long Beach.
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December 2022 by Mike Dolgiy
People think they know everything there. Came up there on 12/2/22 to pick up a 20' that customer reserved weeks ago. Paid $7K. He flew in too on 12/2 to load container over the weekend. I show up, they tell me they don't have empty 20's. I emailed customer and left. 1 hour later customer asked me to go back. I went back and was asked why I came back. Long story short, I drove out with a empty 20' with no apologies from any workers. Told them "just when you think you know everything " got a dirty look from the "sheriff".
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November 2022 by Mike Flynn
Awful customer service. Long lunch break which they don’t advertise. Got stuck waiting for an hour with no timeline on when they’d be back. Plan for delays when dropping off.
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October 2022 by Ven Polevoy
Rediculous. They will not release a car to my driver, who got there at 3pm. But some company called new moon express gets there at 3:10pm they will release just fine. Sean says they wont release because my driver was going "30 mph". We have a tracker in the truck that shows the fastest my driver went was 12mph (10mph speed limit per Sean). Sean says "no, he was going faster and I wont release the car." Talk about a power trip. Over 2mph. Nice. Just a superb company.
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October 2022 by Eric Stanton
Matson is a pretty quick in and out. Professional, clean, and wellnorganized.
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October 2022 by Jesse James White
Great experience shipping car from Alaska to Tacoma. Easy drop off at Port of Alaska, easy pick up in Tacoma. Shipment arrived on time! Process is simple and routine- check in inside, share number, shown ID, sign, wait outside… Wait time was a bit long and a customer that checked in after me received their truck prior to me, which I felt could be avoided to maintain great customer service.
