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May 2024 by Chris Evans
I arrived to return a Uhaul truck not really knowing where to go. The gals up front showed me the Uhaul desk but I went back outside real quick to get my rental paperwork. When I returned the same two nice ladies up front pointed me to a woman standing in front of the Uhaul desk which now had a "Closed" sign on it. But Uhaul wasn't closed on a Saturday and that sign wasn't there when I entered just a few moments earlier. When I approached the woman she made it clear I would not get any help from her or McLendon Hardware. I would need to go somewhere else. Instead of offering a solution, like "Come back when we open tomorrow and we'll fix it", she seemed intent on getting me to leave. I expressed that I was upset about both the pick-up and now the drop-off locations being changed at the last minute by Uhaul. She chose to focus on a colorful metaphor I used to describe Uhaul in my frustration. I may have been crude in the moment, but she decided that single offense was enough to ignore my feedback and get aggressive with me. I immediately turned away from the conversation to leave. She chose to follow me to the exit, antagonistically after the conversation had ended, so she could say "You need to leave" in front of some of the employees and customers. Her escalation was unnecessary and wildly inappropriate as I was clearly and calmly already departing the store at the time to get away from her. Her attempt to publicly shame me for dropping a single f-bomb was immature and made me feel unwelcome at McLendon Hardware. The immaturity proved infectious and I figured since I wasn't ever coming back I went ahead and dropped a second f-bomb to prove she couldn't control me. Not one to let others have the last word, she then goaded me even further. At that point I was already out the door and I refused to take her bait. At no point did she try to deescalate the situation, only antagonize it.Now we know we both could've behaved more appropriately. And now everyone reading this knows you have an aggressive employee who resorts to bullying and pursuing customers she doesn't want to help.
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May 2024 by Pat Freed
Staff isAlways helpful and knowledgeable
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May 2024 by M Con
Local Northwest hardware store. Diverse selection of products. Birds to buckets, plants to planters, McClendons has a bit of everything. Friendly staff.
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April 2024 by Gloria Davis
This store reminds me a mix of sears and Home Depot. It has some items you would need or find but also some few different things you wouldn’t find. Prices are a bit high. Plants are different and also high in price. The store was kind of dark. My daughter and I wereLooking for light bulbs and the garden center
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April 2024 by Valerie Stevens
Today was my first visit to McLendon and I was so impressed with the service. I had a list that included things in 4 different departments and there was someone to walk me through each one to help me pick out the correct items. Plus I needed a 33" x 16" board that they found for me in the scrape pile. I'm a very happy customer and will never going wondering through those other stores again.
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April 2024 by Willow
I'm so thankful for them. They had the product I needed in store when no one else did, and when I called to check on whether it was indeed in stock before I headed over there, they offered to hold it for me for a couple of hours. Kind people.
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February 2024 by Michael Hensley
Carry items you won't find at big box stores such as larger bolts. Also carry tools made by companies they don't such as Stihl chainsaws. O ly negative I can think of is they are priced a bit higher!
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January 2024 by Ron O.
Excellent service! Have all sorts of hardware for home projects. I had keys made. This place reminds me of ERNST back in the 80s.
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January 2024 by Renee G.
First of all I want to say it takes a lot for me to write a negative experience. I have been coming to this location since 2013. I was so happy when they opened and didn't have to drive to Lowe's all the time. I always had a great experience and treated well. Loved the fact they sell WSU items UW items for my Alumni daughters n friends. Today was not a good experience. Due to the weather report I went in like I normally would to get wood. Nice guy pulled up same time I did. I was already dealing with a knee injury but I needed to get firewood. Notice gentlemen outside at front that went back in. As I approach door security lady which I seen before ask me to check my bag at the front. I said this is not a bag it's my purse Louis Vuitton that I carried in this store for years with no problem. I said when did this change n she stated for about 5 yrs. I stated no it has not. I shop here all the time n have my receipts with my military discount. I said show me in writing n again this is a purse not a bag. She looks at the front entrance door and tried to show me n act like she couldn't pull the paper down same paper when you walk in store that I looked at all the time. Once I turned the paper over n said this says no back packs, duffel bags, weapons not a woman's purse that we carry. I said get the manager as I was getting ready to record. She turned around n said his the manager. It was the same gentleman I had seen outside by the front when I pulled up. I told him show me where I can't carry my purse n I been carrying this purse in here for years. He proceeded to tell me it was fine n helped me with the wood to put in my cart. After all that they ended up being nice. I should of never experienced that. To Central Network Retail oweners (CNRG) do better in your training. I recommend to many clients n military families to experience that. Have a bless 2024. This is for the next woman want have to go through that.
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January 2024 by russ peterson
McClendon is a great hardware store with tons of knowledgeable help anywhere you look.
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December 2023 by John Ohlson
Everything you would ever need for hardware, plumbing, electrical, garden, holiday decor and more.
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December 2023 by Nathan Broussard
McSpendins is overpriced on top of having lazy rude employees. Supporting local is great but not in this case
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October 2023 by Tyler Pinkston
Parking is usually available, but sometimes awkward to get in and out due to the stores location in relation to the nearby light. The store is always clean, has a wonderful selection and the staff is almost always friendly. The prices are reasonable depending on what you're shopping for.
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September 2023 by mubarak khan
Love this place. Helpfully staff and they have a bit of everything at reasonable prices
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August 2023 by Stacey Ogle
Great store with such friendly and helpful staff! They have it all and seem happy to see you and to offer assistance.
