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June 2025 by Alrick Hendricks
Metro by T-Mobile 72nd good customer good customer service they treat me well kind of like I would recommend anybody to come right here Metro by T-Mobile good service good price people that is nice and very friendly it's a place when you come here
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June 2025 by Roger Mccane
Wonderful, fast and I really appreciate the help! I would recommend 5 Stars for these fellas!
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June 2025 by john diaz
This guy's are really awesome Ali help me a lot to get me a new phone and I recommend everyone to visit this store they got lot of good deals and they are good and helpful
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June 2025 by Mark Levandowski
I got VIP service from the store representatives they were very friends and help me clear some unwanted stuff and I really appreciate there help very polite and gentle
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May 2025 by Jelena Whidby
the guys at this store are super cool and they will definitely help you get the best deal that you can get I totally recommend going to the Metro on 72nd and Pacific
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May 2025 by Mark Franks
Have never been to this addres
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May 2025 by Keith Jefferson
Really appreciated Ali services very professional
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May 2025 by John Holaday
I was facing problems with t mobile and they was charging me $300 for new phone but guess what I got same phone for way less cheaper then t mobile. I really appreciate metro and the guys who work at this location, they was very understanding and professional at there work.
Thanks for helping me out
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May 2025 by Gatweh Chol
I was very thankful for there 5 star service and they are genuinely amazing at there work and help me to get better service
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May 2024 by Francisco
It closes early then what it says on the door or online e
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April 2024 by Kimberly
I don’t recommend going to this location unless you want them eating your money away. I’m not sure what this guy name was but he was a middle age Indian man that was quite rude when helping us yesterday. We were trying to transfer all the stuff that was my brother’s old to his new phone he got from Amazon and they said that we needed to buy phone insurance which would be 12$ a month so that when we break the phone or lost it, they will recover that. It doesn’t make sense for us to buy phone insurance when we didn’t buy the phone from metro, we brought it from Amazon but the guy kept telling us to buy it so we did. The guy then ask if we wanted to still pay for hotspot and offered to take it off if we didn’t want it and so we took it off and would be only be paying 120$ a month for metro cellular plan. My dad felt like there was something off about everything. After our visit here, my dad looked at his phone and saw that he received multiple message from 611 where it said there changes to his account shown in the images I provided, which is so unnecessary. Like what was that guy trying to do? My dad then called customer service for help the next day. It turns out that we were right about not needing phone insurance because we didn’t even buy the phone from metro!!! We also found out that we can still have hotspot and only have to pay 100$ a month and only customer service can take away hotspot from our metro plan. I’m so glad that my dad called customer service and not let that guy get away from overcharging us.
Before this incident, I came to this location in February because I wanted to buy a new phone from metro and I wanted the iPhone 13. The guy who was there at the time was the same guy I talked to yesterday and he said that they didn’t have that phone at the moment and told me that I should buy the 12. I told him that I didn’t want it and he kept insisting I should but I literally said no ?. Then he said he’ll have someone bring the iPhone 13 to this place but before that I have to pay. He told me that the total would be 900 and something dollar including taxes which is crazy expensive for 256 GB and we’re not a new member. I did not want to pay that much and I don’t think the iPhone 13 should be that much so I told him I didn’t want it anymore and as I was leaving he asked me again if I want to get the iPhone 12 when I already said I didn’t want it!!!! I ended up buying a iPhone 13 Pro with 512GB on Amazon which was refurbish for about 600$ including tax and it’s working fine.
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December 2022 by Nieko Santos
Walked in and immediately noticed how fricken hot it was. Almost couldn't breathe kind of hot. Anyhow the woman that helped didn't seem too bothered and before ya know it, I'm out the door...brand new phone with a case in my hand and smiles on my face. Thank you again!!! Go check out this location. I hope your experience is just as pleasant as mine was.
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November 2022 by Angelica Hernandez
Thank you so much to Yemarely who help us to get our lines at metro she had a lot a patience and kindness to customers, Thank you so much you are a 5 star employee
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November 2022 by Thressa Jackson
Amazing
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August 2022 by Johnny Layne
Metro has always bugged me , I don't understand how a company gives better deals to the new customers and treats their existing customers like a stranger. SMH !
