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January 2024 by Viviana Guerrero
My dad went in to get help with his map app on his phone. He speaks Spanish and went to this location because he know they spoke Spanish. He is older and just needed help downloading the app. He was met with the rudest person he has ever came across at any mobile provider. The girl was extremely disrespectful and rude and even told him “why would I help you”. Absolutely horrible experience and horrible customer service. He drove to a different location where they did not speak Spanish and they were way more kind. He even bought another product because of how great the service was. If management can please reach out to me so we can get this settled. No one should be treated that way and I hope they learn or find a different position where costumer service is not required.
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July 2023 by Elaine Briden
Lorenzo was not nice to me when I was picking up my phone because it's my third replacement phone. I asked for help and he wouldn't help me.
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July 2023 by Daniel adams
Really good customer service was very helpful for my switch from Verizon to Metro PCS
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October 2022 by Jazz Crisostomo
Went in to transfer services and was given the run around. Lorenzo, I believe his name is, was very unprofessional in assisting me, especially for him to be the manager. I waited 45mins in the store with NO other customers present and still wasn't helped or assisted by him. Left and called to speak with him directly, he instructed me to come back to store, I came back a short time later only to deal with the same thing, except this time he was next door eating lunch. I still haven't been helped. I'm fed up with this location. Very unprofessional to be a manager.
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August 2022 by Krystal Okoth
The customer service representative was very helpful, friendly, and professional. I would definitely recommend him to help anyone with their phone or service.
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June 2022 by Katrina Beaver
I recently got a metro phone but the lady who helped me in another store wrote down the wrong number. I came here and Marco and his fantastic team not only helped me but got me to buy more then I came in for but made my family so happy. I will never go to another store. Thank u Marco and his fantastic team.
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June 2022 by Jeremy Nielsen
Marco was a fantastic help. He got me up and running in no time. Great location.
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June 2022 by Michael Tolin
Marco fixed my phone in 5 secs. Very personable great customer service.
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May 2022 by Shanan Belmore
Thieves!!! And liars!!! Lied about rebates to make a quick buck and wouldn't provide receipts. Now the rebates won't be honored and paid more than product worth.
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May 2022 by Patricia Viera
Customer service was wonderful very nice young lady help me with everything that I needed excellent job
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February 2022 by Tamara Leviege
CUSTOMER SERVICE IS AWESOME!!They were very helpful. I appreciate you guys.
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December 2021 by Thenerid Is in
What happen to the two super sweet friendly woman who worked here now there a mirror vauge unpleasant mouthing Man. Telling me I'm a lying about mine phone claim.
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March 2021 by Esequiel Almanza
Awesome place customer service super nice and helpful
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March 2021 by Alison N.
Well I just to be client of metro pcs for many years unit my phone broke down recently. I went to this store on 64 th st and South Tacoma they switched my phone for a new one aparently and I paid $ 84 USD. Good deal for a new phone a galaxy note but I supposed, got everything unlimited., but when I got home my phone don't play anything I put the maps and thy ain't work I checked my phone has no storage . well they give me a used phone I went back to the store I claim a new phone they just took it away thy ain't. Give me no phone no money anything so I don't recommend metro to anyone now I am on a new company they are more. More honest and the service is pretty. Good so metro is cheaper but is the more expensive company at the end their red are slow and phones ain't work when is raining metro is the worst. Company I know to unprofessional people working there I m glad to have a different provider now I recommend every body to think about it and do the same as I did. Try it and you will see the difference
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January 2021 by Coool Godd
The worse service of all metro PCS store I’ve ever been too. The females in this store are very rude. Never coming here again .
