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September 2023 by Pete Merriam
Friend rented a truck. Went and helped pick it up. Staff was great even opened the store up early for us. We were about 10 minutes early. From opening time. Got us in and outt in no time at all....
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September 2023 by Samone Nutall
They priced me 400$ to rent a truck for a day... Yes 200$ u get back if truck comes bk okay.. But that ridiculous no wonder haul always out of trucks with theses prices. U haul was 135 picked up at 1pm drop off at 8pm can't bet that!!
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September 2023 by R Ro
Great Team!
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August 2023 by Kurt Shoemaker
I was given a very new truck with a brand new car hauler. Penske had the best rates & the best available discounts. Picking up & dropping off were extremely easy.
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July 2023 by Amber Haden
Was greatful they were still open on a Saturday afternoon. But I reserved a 20 foot truck and was told when I got there and offered a 16 foot truck "well, this is all you get". Had to leave my washer, dryer and freezer behind on a long distance move because I wasnt given what I made a reservation for. If you arent going to rent out a 20 foot, then dont offer them for reservation. Guy at the shop was snotty but got me checked out and on my way quickly, so I guess thats a plus.
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May 2023 by A. Dee
If you're tired of the "popular" moving truck with horrible customer service, then consider Penske. Better trucks and better service. Plus my wife is Cebuano and there is an amazing fellow Cebuano in the Tacoma area at Penske. Hearing how happy my wife was made my heart melt. Thank you Penske for your kindness and great service!
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February 2023 by J M
Friendly and very helpful. Service Department is second to none.
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January 2023 by Timothy “Hardhead” Evans
Penske had you in and out if you were there to get a rental their management and staff are well trained to meet and suit your every need great job nice people
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August 2022 by Kelsie Jeffries
Never in my life have I been so confused and frustrated by a company’s policy. Let me explain why Penske will never be used by me, ever again.I own a vending machine business and attempted to rent a truck with a lift gate to move said vending machines. Right off the bat the process was made extremely difficult because my business operates from an address which is residential. Penske refused to accept my business as a real business and would not allow me to rent a truck for commercial use. I then rented the truck for personal use since they would not accept my business even though my business license is linked to the residential address.Fast forward to when I went to pick up the truck and they were requiring a $500 cashiers check as a deposit that was never brought until I was onsite trying to pick up for my reservation. The sole reason for this deposit is because I rented a truck for business use under a personal account (and remember the only reason I had to rent for personal use was because they refused to accept my business as a valid one). Please tell me how you would have reacted to finding out the day you are picking up the truck that you need to hand over $500 cash, even though your paying with a credit card.And the cherry on top on you might ask, the truck I had a reservation for wasn’t even available.Penske you lost my business due to poor communication and foolish policies.
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July 2022 by Aaron
After $7k+ and gave me a 26ft truck with a check engine light on... Had to drive it to Tacoma to get a different one. The second one they gave me had bad brakes which made going over the pass interesting. Regular civilians driving a truck like this with bad brakes could have been fatal because most folks don't know how to drive. Totally BS how they charge over $7k for those trucks when they're dangerous to drive.
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June 2022 by Marsen Engle
Good people, courteous, responsive to needs. Good experience ?
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June 2022 by Liliana Kinsley
Calling to book same-day rental of a truck and car carrier and actually getting one was a miracle in and of itself. To have staff go the extra mile of taking care of me during the process was amazing.
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June 2022 by Brooks Groves
Great service and experience here. They where able to get us into the right truck on the quick after another company dropped the ball. Suffice it to say, we are on board with Penske now!!!
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June 2022 by David Dittemore
Had clean, low mileage truck available for one day rent.
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April 2022 by Victor Garcia
All the guys here are great, experience, n helpful.Been renting here for years and they always got out there way to gets us in a truck n best rates. The equipment is always in excellent conditions for long or short trips. Thnx for all the help.
