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November 2023 by Paul Canley
The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.
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July 2023 by Gladyz Untalan
This Qualstar branch has amazing and friendly people. They will welcome you with a smile. Rosalinda is very exceptional! She’s very jolly, friendly and extremely helpful. She will go out of her way to help. She has excellent customer service skills.
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July 2023 by John York
The place has a small town feel, even while it's in a bigger city. The tellers are friendly, it seems like they enjoy working with people. The folks answering the phones are just as helpful, able to help with a loan or an account setup with ease. While I still miss my old credit union that was absorbed by Qualstar, these folks have got it together, making the change nearly transparent.
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September 2022 by Karin Sweeney
The customer service is great, Covid is a challenge, they have done excellently with all challenges.
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May 2022 by Chris O'Banion
The bank associates were very energetic, and helpful. We had a trainee but she was on the ball!! Counted and recounted, double checked her inputs, and transfers. She and her trainer obviously were pumped because their “lobby music” just got fixed after months of a deserted, cricket chirping, bank lobby. Awesome people!
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February 2022 by William Seymour
They definitely don’t act like a credit union!!! Customer service is ridiculous! Especially the Tacoma Branch…
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January 2022 by jayjay timmp
Excellent bank!! By far the best bank I've ever done business with! I will never go anywhere else!
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April 2021 by christina ramirez
I give 5 stars to this branches Manager IVONNE Mendoza!! I've been in twice on two separate occasions and she is PHENOMENAL to work with. I highly recommend her for all of your financial needs. She is amazing. Shes prompted and consistent with responding to phone calls and emails. She is always going above and beyond our expectations to get us the best rates out there. Check her out you will not be disappointed best customer service experience. Highly satisfied!!
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March 2020 by Goldyn Giarratano
Worst customer service
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January 2020 by Alle Rivera
It says online AND on the building door that they open at 9am on Wednesdays. It’s almost 930am & they are still not open.
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February 2019 by Leona Sumner
I've been banking with them for eleven years and it seems like every two years they royally mess up my account to where I loose money. While they are randomly charging overdraft fees no matter your account balance you have to call them to reverse every time and they always give you the condescending “I can reverse the charge this one timeâ€, even when it is their bad. The new one however is that I've called multiple times about my transaction history being out of order or on wrong days and not adding up to the balance I have. When I call about it they have me send screen shots to their IT desk and then never get back to you. I've talked to their main lady multiple times about my issues over the last eleven years and she always talks down to me. In 2008 I got qualstar because it was what all the tradesmen had and they were small and friendly, and everyone in Tacoma trades loved them. Now I see why everyone in my family and their buisness moved over to Sound Credit Union.
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February 2019 by Sandra Domici
Great service! Kaitlyn and Faith offered great service
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December 2018 by kevin barrow
Great place to do your banking
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December 2018 by Michael H.
Do no mess with this place. They use a third party to process your business, so you cant even talk to someone who knows what is happening. I used them to pay my credit card bills, and when the bill was paid, I cancelled my account. They were so sketchy, I knew somewhere I would get screwed. So, even though my bill was paid in full,They continued to pay, and now say I owe them money for paying into a closed account, from a closed account.
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November 2018 by Johnstonn Nata
We have been banking with Qualstar over 12+ years. Wans't till this last 24 mos. We have been hit with excessive fees so to overages, I fully understand how ach transactions work and make sure there is funds to cover but time after time I noticed the charge is deducted from the amount and also again a double deduction when it clears, on our end of things thats twice for one transaction and needs to stop, if that's how their profiting their business so many over see this happening
