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April 2022 by robel Araya
Terrible customer service, On 04/02/22; I couldn’t imagine worse experience without even having service done.1. One they pick up their phone they don’t say anything (except noises on the background) when you say hello they hang up on you.2. If you call back several times they would send you to voicemail after the first ring. When they answer they hang up on you mid sentence.Finally, with a organization simply does have customer service ethic. I wouldn’t trust them with my devices. I’m glad I wasn’t able to spend my money which probably end up worse than how it come in. For that along they deserve a thank you
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January 2021 by James 12
Great store had a great time with D*** trading from a paper clip all the way up to a screen protector really nice and friendly and thank you for whoever you are forget it I didn’t get your name
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January 2021 by Yfufbg Gfhfvh
Really awesome store really nice and friendly Thank you guys so much for everything
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October 2020 by anita okwuise
Awesome Guy!Friendly, Patient, always Smiling will give him a 5 star.Zo is a Nice Person and very Accommodating.Will always come back again.
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July 2020 by Kenny G.
Great customer service. Willing to take the time to troubleshoot the phone after it was completely smashed by being run over by a car. Saved us the purchase of a new phone and turned our day around. Recommend you stop in and give them a chance to save you the cost of a new phone.
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July 2020 by Elias Peters
Jahnique was helpful and tried to give me the best price he could. Very responsible and honest dude. Def coming back ?
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March 2020 by Malaques Aragon
jah killed it
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March 2020 by Jazlyn S.
UPDATE PLEASE DO NOT GO TO THIS PLACE I think they use hella cheap stuff for front screen. I put the screen protector after I replaced my old one, and I dropped my phone on the vinyl floor from knee high. My screen protector was fine but my phone screen was cracked. After couple days got fixed my phone, I ALSO realized that my camera got all messed up. It does not take a proper pictures. it's all blurred, foggy and out focus. I took it to the other repair shop and they told me there's glue in camera. When I walked into the store with my bf, we both smelled weed in the air, and noticed he stoned. At that time I didn't really care tbh, but now im thinking back that this poor job was maybe becuz he was high! Plus! When I called back to the store and told about my phone, he was damn rude. just so rude. He had this attitude like so what? What you asking for? What you gonna do about it? At that point, I didn't even want to deal with him, because it's pointless and waste of my time. So I had to call another location on south center mall, and the guy at there told me that he will be at the tacoma location every Sunday. He sound way more professional, and kind. I personally own a Metro store in Lakewood, and noticed this is also became part of Metro. NOPE i will not recommend here to any of my customer! NEVER! This type of unprofessional conduct and rudeness make business going down. period. ----------------------------------------------- I get fixed my iphone 8 plus front and back screen, and replaced battery. He did a okay job for the battery and front screen replacement. BUTTT the back part was not okay. First off, mine was pink but he changed to white color without my confirmation. So I had to reclaimed it. He reordered the pink one for me, but eventually I had to came back after 2 days. Even worse, had to wait 3 and half more hours. Plus the final work is all messy& ugly. Glues were everywhere and not even completely sticked. This is not just me overreacting, but also other staffs at the mall told me they would never go there after seen my phone lol.
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February 2020 by Fonzo Barksdale
I brought my iPhone 11 Pro Max in and the Tech informed me it would be cheaper to go through my carrier insurance because the part for my brand new iPhone is fairly expensive. Unfortunately I don’t have insurance on my device. After calling around to all of the local shops Reconnect Repair gave me a great deal to repair my iPhone 11 Pro Max they also offered me a insurance plan through Reconnect Repair I couldn’t turn it down. Such an awesome experience if your reading this and want to know the best place in Tacoma to repair your device look no further Reconnect Repair is your place!
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February 2020 by Shandell Taylor
I shipped Reconnect Repair a phone to repair for me and they fixed it and shipped it back in less than 7 days with USPS help Reconnect successfully repaired my phone using there ship to store method. I highly recommend them!
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February 2020 by Luis E Alverio
Came to get my Motorola Lcd screen repaired. These guys ordered the part and immediately installed the new screen for. My phone looks brand new. Best repair shop in town.
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February 2020 by Burhan S.
Yo! My mom had an iPhone 6 not turning on for over a year now. She was so disappointed she couldn't see the pictures of the family and everything else she had saved on the phone. We didn't know where to go but then found out about reconnect repair in tacoma mall. They just opened up but these guys went the extra mile to fix the iPhone. They replaced the charging port but the phone still didn't turn on, then they did more research and fixed the issue but the price never went up even though they did double the work. My mom is now happy the iPhone works. thank you for the great service guys! Even my buddy who works at apple told me that the apple store in the mall refers customers to reconnect repair if apple technicians can't fix the issue. Now that's gotta mean something, these guys know what they're doing!
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December 2019 by Jon Hohol
The did a great job putting a new lightning port and battery in an old 6s of mine and put on a screen protector on my iPhone XS Max and it did a great job covering up some minor scratches I had. Great people to work with and fair pricing. I will be back more.
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December 2019 by Sean Vincent
I took my samsung j7 in on the week of thanks giving and it was pretty much a given i would have to wait a bit for shipping for the part i needed at the time. but gosh dang ive given it a week to make sure it works to my satisfaction and i am SUPPER satisfied.
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November 2019 by Aya Muhalhal
I came across Reconnect while doing some shopping and wanted to see if they could replace my cracked screen. Reconnect was able to fix and replace my cracked screen within 20 minutes!! I was shocked, I usually have to wait hours at the Apple store but not here. Customer service is amazing, really friendly and knowledgeable staff. They really do offer quality service at an affordable price. Will definitely be back and recommending to my friends/family.