REI

Most Recent Comments

• January 2024 by Deirdre Ratigan
  Came here for some new ski boots. The sales associate, Matthew, was super helpful in figuring out my foot measurements and finding a comfortable boot with the right amount of stiffness. Really happy with my purchase!
• December 2023 by Ariana Fiol
  Very nice people in the ski shop, super helpful and fast service ??
• December 2023 by Johnny Lion
  Kathy and footwear is the absolute best. She made shopping for my 7-year-old so easy, and was very engaged with him. He's an energetic boy so it's not easy to reel in his attention but she had it from the beginning. When we came back a second time it was like seeing an old friend. The quality of the shoe was rugged, And when we had an issue with the lace, they were quick to take care of it. Thank you REI for the great service and the Amazing shoes
• December 2023 by Jolinda Stephens
  Took my etrike in for tuneup. They were very thorough and fixed things that the dealer missed for 2 years.
• November 2023 by Caleb Mckenzie
  Absolutely love this store. I recently bought some HOKA running shoes, which I usually love, but these particular shoes did not work for me. I brought them back after 3 weeks of running in them and without question they exchanged them for a different pair of Hoka’s that fit better. I am a huge HOKA fan, and a huge REI fan. PS their employees actually seem to know what they are talking about when you ask them about the shoes.
• November 2023 by Johnny Baker
  I hate to make a 30 minute drive to look at an item your website says is available only to find you don’t carry anything close to what I was looking for. I’ll try Bass or any other place before coming here again. I’ve been a member for decades.
• October 2023 by Ron A.
  What an outstanding store! Justin met me as I was coming in and made himself available to show me walking sticks, backpacks and sleeping bag liners, then he gave me information about ponchos and other similar options. Super nice guy and very knowledgeable. Then Rob gave me information about trail runners and the pros and cons of getting waterproof ones or not waterproof that breathe better. Both guys were so friendly and available and knowledgeable. Really outstanding. And then Jeanie was very friendly at the register. As my daughter and I get ready to go on a major adventure this coming spring, I know I'll be back to this particular store many times to consult with these guys and buy the items we'll need. It's rare to get this kind of knowledgeable customer care these days. I was very pleased with REI today.
• September 2023 by Mark M.
  After many days of delayed shipping, calling direct to REI (as opposed to contacting the shipping company) resolved all issues.Service rep Tammy went above and beyond to make things right again. If you ever have shipping issues for anything ordered through REI, do not reach out to shipping company and instead call REI.
• September 2023 by Robert Doucet
  I love this place!the staff are so nice and the selections are extravagant.they have plenty of discounts as well!
• September 2023 by Mackenzie Hansen
  The staff here is next level awesome!
• August 2023 by Kristi Voie
  Erin saved my camping trip! My tent poles badly needed restringing. Just when I thought I would have to send my poles into a specialist for an expensive fix with no guarantee they would be done on time, Erin stepped up and said, "I got this." She patiently and skillfully restrung all 5 poles. REI needs to train more staff to repair poles, and Erin should be the benchmark. Not only did she help me, but several customers asked her questions while she was working on my poles, and she handled every customer with the utmost politeness. REI is more expensive than competitors, and I don't mind paying extra in order to get this level of service when I have an issue. You're not going to find this at Walmart.
• June 2023 by Holly M.
  REI sucks. I have recently had to do two returns at REI. The first return was after we bought an expensive pair of shorts for my husband online after he tried them on in the store and they didn't have his size in stock. While still shopping we asked if there were any member discounts available, sales upcoming, etc. We were told no. Literally about 12 hours after making my online purchase a member coupon for 20% off was announced that would be active in a few days. Totally would have waited if we had known but fine. We decided to see if we could get the discount on this purchase or return them and repurchase the shorts with the member discount. Evidently if they had gone on sale and we came back within two weeks we could have received the difference but we couldn't apply the discount to this current purchase. Okay what about return and repurchase? You would have thought we asked to do an illegal drug deal behind the store! While we eventually were able to do this - me returning them, the sales person putting them back on a hanger and my husband then purchasing them with a different bank account and member number it wasn't without a whole heap of return shaming. We got an earful from the cashier on how wrong and reprehensible it was that we were doing this, that we were asking her to evidently break an REI policy and her personal REI cashier vow of ethics. I went in thinking that maybe I would just have to return them and we might have to purchase them later that day online. Honestly that might have been less stressful than the lecture we received on our poor ethics and how we were gaming or defrauding the system. We were dumbfounded. Fast forward a week and I bought my husband a fleece online for Father's Day. Evidently I didn't learn anything. Didn't like the feel or weight (especially for the cost) so came into the store to exchange it with a different fleece which was the same price. Same price, same discount, same tax. No shipping costs having to be paid by REI for the exchange since I came in person. The cashier does the exchange and then lets me know I owe a penny. Yes, one cent. One cent that I had to put on my debit card. Somehow the company that reported making $3.85 BILLION last year has a glitch in its system that required me to pay a penny despite the fact that I purchased something of the same cost and was asking to exchange it in store. The cashier said that this had come up before but there wasn't really any explanation. For whatever reason REI doesn't allow their cashiers any discretion to say "hey, seems like a problem on our end so I'm going to discount your purchase the 1 cent" although it is evidently okay to do unethical returns. Strange. Both situations were ridiculous and a huge turnoff. For a store that supposedly highlights their awesome return policy and customer forward position, both these experiences pissed me off. (I did apologize to the 1 penny cashier for expressing my frustration at her). Being lectured on ethics during a return? Really? Yep, one penny isn't a big deal on an over $100 purchase but are you kidding me? I honestly hate doing business with places that don't train/trust staff well, don't give staff any wiggle room to make reasonable decisions on behalf of the customer or quite honestly operate what feel like greedy practices and policies. With the exception of their REI branded goods everything else can be purchased elsewhere. These experiences remind me why, despite the member dividends and occasional discounts, I rarely shop at REI these days and would prefer to take my business elsewhere
• June 2023 by jonathan barbano
  This store has been great. The employees in the bike section were super helpful with getting my bike adjusted and were able to answer all my questions on what I should be using in different environments.
• June 2023 by HSR Adimus
  Super helpful sales people. I was able to buy a new pair of sandals quickly since I knew exactly what I was looking for. The sales associate in the men's shoe department was super helpful and friendly. Checking out was easy too. There was a slight slow down as the cashier on duty had to address a complicated customer issue. Another cashier quickly jumped on a register and I was able to get checked out fairly quickly.
• June 2023 by Sarah Akers
  Large bike section. I was able to find what I was looking for kind of easily. One item isn't something that is carried in the store normally and someone had to double check in the back because it was a one off item from a return. I am grateful she went to look!