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February 2024 by Devin Smith
Had to go to the ER. The doctor noticed my insurance was expired and specifically put in my prescriptions at this pharmacy for me to pick up the next day. However, they wouldn't give it to me. Let's hope I don't have to go back to the ER.
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November 2023 by Chris G.
These guys suck. No cashiers other than the big dude overseeing self check out and it would not take my club card and he told me to enter my phone # but I know that problem is it is attached to a old phone number I don't remember. I could have checked out without club card but the prices are ridiculous on a good day so off to winco I go on 6th ave where they always have good prices without a card to track you
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November 2023 by Robert H.
Well after shopping here since relocating to the area, and being happy with the store and location, I must say all good things come to an end. I can no longer deal with the homeless taking over this shopping center. They seem to have located themselves in every corner of the complex and have now set up camp in the main parking lot. Until management gets control of this situation and clean the area up and make it cleaner and safer I will be doing my shopping elsewhere.
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October 2023 by Brendan Williamson
I love the quality
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September 2023 by Lando F.
Do you like to have people be incredibly rude to you and make you feel like dirt? This is your store then! I went to try and buy propane from the customer service counter and the dark haired lady who works there was shockingly mean and rude and clearly hates her job. All she had to do was take my money and call someone else to go get the propane. I was super friendly with her and she scolded me. She was incredibly rude to the people in front of me as well. I would definitely not call this "customer service". I get that this Safeway is always extremely understaffed, but the other workers are at least civil to customers. Anyway, probably best to just avoid this Safeway altogether unless you like being yelled at.
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August 2023 by Ashlyn Hoffman
Very rude staff and will purposefully got out of their way to be as unhelpful as possible.I will never come back here. Roxanna or Texanna doesn’t seem to understand what is going on. I would give no stars if that was possible.
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June 2023 by Tyrone Johnson
I recently moved back to this place so I started shopping here. It's dirty, the clerks are rude. And the manager is nowhere in sight. To make things worse, I stood in line at the pharmacy to buy some allergy meds and they're super impatient and rude. It wasn't so bad just a couple years ago. What the heck happened? Corporate needs to find them a new supervisor quick.
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May 2023 by Darlene Valencia
Takes 3-4 tries to get get a prescription filled. I called it in, called my doctor, but every time I show up, they have no idea what’s going on and tell me it’ll be ready tomorrow. They said that the last two days!!
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March 2023 by Lisa H
Just moved into this area and I picked up some prescriptions for my mother on Wednesday. The guy working there had absolutely no clue about anything and seemed to be annoyed by everyone.
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February 2023 by Cloud Writer
I've never had anything but good service. I can communicate with the pharmacy and it's so convenient to pick up medicines there. I really appreciate the notices by text messages as well.
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January 2023 by Sheila Peick
Pearl Street Safeway has always been top notch! This store is immaculate and ALL its employees have been friendly and professional every time we’ve been there. A+ service! Keep up the excellent work!
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January 2023 by Megan Lindholm
Today a pharmacist named Tyler (I hope I have that right) took the time to take my adult daughter aside and say, "This medication prescribed for you may conflict with two of your known conditions." It had been prescribed at the ER of Tacoma General on a very busy night. No one else had told her to be aware of this. Our whole family is grateful to him for his professionalism and kindness. I hope Safeway values that wonderful employee.
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December 2022 by Russell H.
I now visit this Safeway as my primary grocery provider. It is bigger than the Safeway in Proctor and has much better selection- and wider aisles. The store is always busy because of the ferry traffic on/off Vashon- I occasionally had to commute to work early, and when I stopped here at 5:30 I was always amazed at how many people are actually in the store that early. When I comparison shopped at other stores in the past, the prices were the same or lower. The only complaint I have about Safeway (this location AND other locations) is how they deal with the 12-can cases of soda- one week it's buy 2 get 1 free, the next it's buy 2 get 2 free, and other times its buy 2 get three free for a limited time only or a specific day.........
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December 2022 by Michael Van Gelder
I would say poor customer service but, in reality, it is NO customer service. I am a psych prescriber and tried calling them 3 days in a row (during business hours and on days the pharmacy is open) to talk with someone in the pharmacy about a patients medication. The patient was having difficulties getting their meds filled and unclear why. So I tried calling but I Can't get a hold of anyone to help. It goes to an answering machine. I have left several messages but no one calls me back. How am I supposed to help my patient?! Someone should be available to answer calls. I will be encouraging other patients not to use this pharmacy. I am appalled.
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October 2022 by charles mauldin
Trying to get the covid vaccine from the pharmacy is impossible. They say go online but the online says it's not available. Very frustrating.