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September 2023 by Shannon Kelley
Kay-jana was so helpful and resourceful. She helped me find exactly what I needed. She gave Great customer service, she was very polite and kind. Thank You!
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August 2023 by Nicki King
Gren helped us with our order and setting up the delivery. He went above & beyond for us and showed a lot of patience, which we really appreciated. We had a great experience working with him.
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August 2023 by Isabel Young
Dalton is the worst sales rep ever. Literally said I don’t know to me at least 50 times, he went to check on a mirror on me and completely forgot what he was doing, I was watching him the entire time and he sat there with the people in front who are just sitting on the couches talking about guys getting with 50, 60 year old women and no one bats an eye, and I’m completely disgusted by his customer service and hit excuse was forgetting us was he couldn’t “see” us from the computer at the front. He never walked back to us where he left us one time. Spent an hour there for absolutely nothing but to be told everything I wanted was there but half of it was missing. So mis-matched everything. Cool. Horrible customer service & will be there to speak to a manager tomorrow.
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August 2023 by Amanda Campbell
We are sitting in the back of the store right now writing this review because of how nice and friendly our customer service rep Kay-jana was when we shopped for our kitchen appliances! She gave us some really good tips for finding the best bang for your buck (how pricing and markdowns vary, important installation tips, etc.)We left with a new induction stove/convection oven and a dishwasher. We will definitely be returning soon for the remaining appliances for our kitchen remodel. 10/10, thank you Kay-jana give our girl a raise! Or a comfy chair for her sales desk
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August 2023 by J
Shawn! Is the absolutely amazing and helpful. I truly appreciate his customer service and quality knowledge of the mattress in the store. Shop with him if you are look for quality customer service.
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June 2023 by jeff hopkins
Go here before you go anywhere else. Good service and unbelievable prices. We got a new fridge for $900. Can be more than 50% off retail prices. Delivery fees start at 110$ I believe
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June 2023 by christine belsom
I cannot give a good review to this store. On 5/7 I placed an online order to be fulfilled by this store and the email they sent said a representative would be in touch to arrange delivery. They did take payment from my card. The payment processed.Two days later I followed up on the order with the national phone number from the website, and they said to contact the store. So I did. The woman on the phone said she would go see if the order was in stock(???!!!) When she returned she said she didn’t have it in stock and that she would cancel the order. I was confused about why no one notified me the order wasn’t in stock, but I just said yes go ahead and cancel. I asked if I would get a refund and if so, get a refund notification? And she said I would. I did get a notification the order was cancelled but nothing about a refund.It is now 5/21 and I have received no refund. They just took my money and weren’t going to tell me that the order couldn’t be fulfilled. Now I have to go through a whole song and dance to get my refund.
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May 2023 by Rachel D
Dalton and Trinity were great. Cheerful and knowledgeable. We are now very happy owners of a new laundry machine set and stove. Definitely will be return customers. Thank you both!
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April 2023 by Sandra Wilson
Ordered a fridge, didnt realize it was two inches too wide when it was delivered today. Called and spoke with Dalton who immediately looked to find another fridge with the correct width for me at the same or a better price. He even said that he would try to get the truck to come back and bring the new fridge if they had time today. Great experience with Dalton. Got the fridge we needed! Very happy with his service.
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April 2023 by Christopher Wadkins
Went in looking for a sectional for a new house. Dalton helped us get everything financed and setup for delivery. Dalton did a great job walking me through the entire process and double checking everything. Definitely ask for Dalton if you're looking for an easy experience.
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April 2023 by Jessica Hunter
We were assisted by John when purchasing a couch last week. Since our living space is small, we just needed something simple, so we basically found something to purchase right away. John was very polite and didn't pressure us during the buying process. He very quickly and efficiently set us up for purchase and delivery. He made the process very painless!
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March 2023 by Beezy S.
I purchased a washer and dryer from this location many years ago and it is running like the first day I got it. It was a cosmetic damage that reduced the price from retail but didn't affect the performance. Buy the warranty if in doubt but that will be up to you. Ask for Trinity. She's a gem in the world of customer service.
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March 2023 by Marco
Grendon, greeted us as we walked in and continued to show us various brands, models and features of the appliances available. His product knowledge is superior to all competitors. He was also aware of competitor pricing and made the sale. Great job and well be back for a deep freezer.
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March 2023 by Penny Cormier
I came in looking for a new sofa. I had found on online that I was interested in. Dalton met me at the door and was able to show me the sofa I wanted just in a different color. Unfortunately they did not of the color I want. I took a moment to look at some of the other sofas in a similar style. The one I picked out was more expensive but Dalton checked to make sure one was in stock. My only issue is they don't have a wide selection and it is very expensive to have it shipped from another store. Other was everything went very smoothly. Just waiting on delivery now.
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February 2023 by Tiana Tinson
I’ve been influenced! I popped in to inquire on sofas as my previous one is a little tattered from daily wear and tear plus pets. Vincent was on the floor at the time and was SO attentive and considerate of my needs. I ask a ton of questions and can be a bit particular. He thoroughly answered all of my questions and wasn’t too pushy on getting a sale. It was clear he cared about helping me find the best piece of furniture for my home. After learning more about my tastes, he helped me find the perfect sectional (for a phenomenal price, might I add) that will be a great addition to the rest of my furniture. Thanks so much Vincent and American Freight for the amazing service! I will definitely be back again.
