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February 2024 by Jen Hall
This location is a lie, it is nowhere near JC Penney.
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January 2024 by Jackie O.
I haven't been to the Mall or Sephora since way before COVID. But had to go to Apple Store 2 months ago and stopped at Sephora. I asked the assistant if she would recommend a lip color me. She rudely waved her hand around and said "there are so many, you have to choose yourself". I know this is true but I thought that is why they have these people floating around. After she walked away I said to her "you have beautiful hair, you look like Shakira". She said "thanks" and continued walking hahaaa. I should have said "you look like a witch". Heheee, I wished I had now . Anyway, I stopped at Ulta in GH. They were wonderful and I ended up spending $300. Sephora has lost me now as a customer.
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January 2024 by Caroline kageni (carolina)
Above ad Beyond .
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January 2024 by Susan Kay
I I shop online. That way I can read all about the products.
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January 2024 by Joni Sanchez
I just wanted to give a shout out to Isaiah! I came in for a door dash order to pick up and couldn't find what I need. Isaiah came over and helped me with their perfect customer service! They knew the products and exactly where to find them! Thank you so much Isaiah for your help!
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December 2023 by Laurie M.
K nails and wax is the best nail salon, her work is fabulous!! Salon is beautiful,prices are affordable.
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November 2023 by Queen Sheba
Best service
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September 2023 by David Vargas
Greeted right when I walked in, most of the employees were engaging with the customers coming up to them asking if they needed any help with anything which is extremely helpful. A girl name Leslie helped me out looking for a powder and the girl who checked me out was super nice too overall great Sephora experience which is super rare for me.
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August 2023 by Martha Villarosa
I am so thankful to their staff esp. Carolina, one of their master etheticians, for doing my bridal makeup and my facial. I availed two services from them, one was the hydrafacial and two, the bridal makeup (makeup trial and glam makeup).Overall, I am sooooo pleased with my experience. I'm sharing a detailed review as I have seen zero review about the services they offer in-store.Also, pictures below are for reference after I got the services done (hydrafacial and makeup).BRIDAL MAKEUPCarolina listened very well to what I need on the day of my wedding. Although the makeup was done in the middle of the store (which I thought at first was awkward), she made it so amazing that I did not care about the other people. Everyone complimented how great my makeup was and how it looked so natural yet so flawless.HYDRAFACIALI told Carolina how different my experience was with Sephora versus the two spa shops I've been to., Hydrafacial was what I was looking for exactly (you will see the effect immediately - my skin was plumped, glowy and it sucked away my dead skin and black & white heads). I will definitely recommend this to everyone who are after facial skin care and not just facial massage!OTHER ITEMSHere are the other things I liked about the services I got:Pricing - it will not break the bank! I got the hydrafacial done for only $60, the makeup trial for $60 and glam makeup for $90.Products Used - since it is done in Sephora, estheticians have access to all kinds of products that would work well with your makeup and skin. They also have the products used listed in your online Sephora account (which I think is really great as my reference in case I need to find the foundation for example that worked great for my skin).Timeliness - my appointments started on time. If you are late, they give you a grace period of 15 minutes so you can still make it in your scheduled appointment.
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May 2023 by Lauren Hare
Shout out to Eli in perfume. They took the best care of me and showed me many scents as well as educated me. The store seemed a bit understaffed so unfortunately they had to leave me to back up cashier. Thank you Eli!!!
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April 2023 by Clara.
The manager targeted my Hispanic friend and and accused her of stealing and she wasn’t and I told them I saw a group of white girls stealing and they told me “we don’t have proof we can’t do anything about it”. Even though I saw a worker watch one of the girls put a lipgloss in her sleeve! Overall very unwelcoming environment and will not be coming back.
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April 2023 by Autumn D.
Called today 4/2/23 to inquire about a perfume availability at the store. I was immediately put on hold for 15 minutes, hung up and called back, wasn't able to get through to the store then hung up and called again, tried explain to the women that I had already called and they left me on hold for 15 minutes, she said "okay, just one minute" and proceeded to put me back on hold, no apology or explanation as to why it may be taking 15+ min to get my question answered. There's no reason why you can't take 5 min to answer my question about whether or not something is wrong with in stock. The in store shopping experience is meh and the customer service over the phone is embarrassing.
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March 2023 by Marie Atse
I don't usually write reviews but I felt it was necessary to give some recognition to a staff member that is remarkable!!!. The staff member's name is KEIM.I am extremely impressed by how knowledgeable she is, I mean this girl knows her stuff!! When I tell her my concerns she is on it!! Keim recommends the best products that target my concerns. She is a great listener and is impeccable with her work. I find Keim to be client-oriented, Knowledgeable and fabulous!!!!Keim is really a SEPHORA beauty expert!I always walk out feeling amazing because of Keim!The store gets 5-stars for being so welcoming and having great staff like Keim!If you go to this location look for Keim she is your girl I promise!! I don't know her hours... but she is there when I go on Fridays.
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March 2023 by beezle bubs
Asked an employee on the floor a question about a product and she just looked at me with a straight face and walked away to chat with coworkers. It was a blatant display of unprofessionalism and I’m never going back.
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March 2023 by Julie Elizabeth Maldonado
Appreciated the help looking for a foundation but didn't appreciate the, "you need face lotion to clear up the dry skin you have as well as it can work on your boyfriend. Take the biggest bottle for both of you to share" comment. Very uncalled for.
