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April 2024 by DJ BlackJack
Walked in 2x, hoping to get a loan, as other avenues failed. First visit was pleasant. 2nd visit, i ended up having to jump thru 30 different hoops & provided multiple pieces of documentation to try to get a loan. Didnt seem like any further effort put forth would have amounted to anything fruitful & left disappointed. While Danny & Julia put forth the effort to try & make something happen, i ultimately felt that it wasnt their fault or their intention to make me jump thru hoops, that it was the entities above them (managers & higher). In closing, i felt that the powers that be werent willing to stand with me through this wave of my life, as they boldly claim in one of their mission statements.P.s, everyones experiences are different. Some are great, some are poor (like mine), but it doesnt make poor reviews "whack" or any less/more relevant than someone else who happens to have a positive relationship with the establishment. Read reviews, make a decision & go on the path you choose, hopefully without influence from other peeps who virtually choke on the sticks of said establishment.
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March 2024 by Verlee Mumin
Downtown branch makes me feel like family every time I walk in. 10/10 would recommend.Daniel is a remarkable person, I commend him. He gets the job done.been there for me since day one
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March 2024 by Will
I ran into some financial hardships and ended up with a negative balance that I couldn't pay back in a timely manner. I made contact with the loss prevention team and was told that if I paid it off within 6 months they wouldn't need to report it to my credit.2 weeks later, they posted it to my credit, causing a +80 drop to my score. I paid the full amount back including all fees just a few months later(well before the 6 month mark) and waited a month. They updated it to be paid in full. but did not remove it after stating that they would not report it to begin with. my credit went up 1 point for this change.I understand that it was my fault that I went negative, But I was outright lied too and now my credit is screwed. I would have taken a loan and paid it off much sooner if I knew they were going to report to my credit. instead they lied and made me believe I had more time than I did, which caused my account to be closed and my credit to drop.Its just dishonest. don't bank here.
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March 2024 by Leo Boyko
Great team at Sound Credit Union, they have helped us numerous times with great rates on auto loans and other services. Thank you!
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October 2023 by Neil M
Gave SCU three stars today. Finally a lady named ********************* contacted me. She has no more helpful with my payment situation than any other person. They still ** a company called ****** is still terrible and blames everyone else. *** has startled to try and correct my credit from last year so hopefully I can get a home equity loan from my own bank ??????
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September 2023 by Jeffrey W.
Don't ever use them. Way too controlling with your money and they will retain your ATM debit card without notice whatsoever.
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September 2023 by kimberly garver
This is MY branch. Everyone here is so helpful for me and my business. Amber W. at this branch is an extremely smart, capable, clever, and creative financial advisor. And not only that, she is involved in and cares for the businesses in this community. She not only has helped me find financing for my business and keeps my records in order, she is also a client of mine. She keeps it professional and always makes me and my business feel at the center of everything she does. I appreciate her candor and kindness every time I come in to get work done at this Sound Credit Union location.
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September 2023 by Ash K
This is the last place you want to bank with. Multiple issues but the worst one was when they transferred $800 into it a strangers account with the same name and then gave me an explanation of accidents happen.
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August 2023 by D W
RUN!!! This credit union has been one of the worst experiences I have ever had with a bank. For years I have been experiencing internal theft from some of their employees and no matter how many times I complain they just cover it up and on some occasions I get my money back, but I am still missing hundreds of dollars that they still will not investigate and give back to me. I believe that the main culprit in this theft is a woman named Charlene who is over one of their finance depts. Please steer clear of this bank (credit union). They are not for the people.
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August 2023 by Allen M.
Closed my checking and savings account less than thirty days without any explanation.
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June 2023 by Debbie M.
I paid our car off way early. I gave them my new address so the title could be sent to me. They messed up on the address so it got sent back. Now I have to pay $89 to have another one and sound. Credit Union said they're not responsible. So now I'm out more money again. I also gave them my new address twice and they still didn't have it right
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April 2023 by Acataphasia Grey
Best bank I've ever used. Never a wait of more than 2 people in the branch. Staff quick, friendly and attentive. Many extra free services like notarizing and counting of coins (up to $200 per day free last I was there). Even the security guards are nice! Never will I go back to a regular bank.
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March 2023 by Jason R.
Terrible company. I've been with them for a year. I signed an agreement. If I overdraft. They will remove from one of my other accounts. And charge a five dollar fee. They never followed that agreement. And even though my other accounts had sufficient capital. They paid it themselves and charges me 30 dollars for doing it. I was charged 600 dollars in a matter of days. When my other accounts had sufficient capital to cover it. They are theives. When you try to get it resolved. They say "we will have a manager contact you" and no one does. I'll be standing in front of their broadway branch with a sign warning people of the fact that they are thieves.
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March 2023 by Peggielee Pederson
Had this place for over 20 years I love it's having a hard time getting my debit card this time but they always catch up scam on my card so I do love them for that
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January 2023 by Jack D.
Britney was very friendly and helpful when my wife and I came in to open a CD.
