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January 2024 by Mary C.
Customer service person which was fine, she was friendly and checked in with a manager about questions I had or when she wasn't sure about something. Manager seemed resentful of interruptions, and when documentation was needed to confirm address she indicated they could use my insurance card if it, "didn't seem tampered with", what? She seemed hostile, and a poor fit to speak to customers. Again the customer service woman was very friendly and tried to help, but she didn't know policies as she was in training. I felt sorry for her to have such a difficult manager who did not seem to want my business so I relieved them of the burden.
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December 2023 by henry haynes
very nice and curteous employees, very fast, and great customer service
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September 2023 by Kathleen Daugherty
This location has drive through ATM & banking services, which is always nice. Unfortunately this is a rougher part of the city and the parking lot and perimeter streets see a lot of “action” - fortunately there is security present & they do monitor and intervene when necessary.
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September 2023 by Selena Woods
This location has not only charged my account illegally, they put precounted change into the machine and tried to claim a lower amount. Now, I have been on hold for an hour waiting for them to pick up the phone. They have young workers that are not professional at all.
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August 2023 by Stephanie D.
This Credit Union is shady. They kept changing my address without my consent. So I paid off my loan and made sure my accounts were closed. When I called to see why they had changed my address, they acted like it was not a big deal. VERY UNPROFESSIONAL.
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July 2023 by R. Todd O.
I asked to close a savings account not being used and send me a check for the remaining. There was $80 in it. Instead of sending my money they charge me $10 a month inactive account fee. Now it's $25 left. Phone numbers lead no where. Avoid this bank at all costs!
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January 2023 by Chris Engle
This bank will take your money and make it as difficult as possible to access. Theyve literally stole my kids Christmas money and refuse to give it back. Ive never felt this helpless and violated. Stay far away.
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August 2022 by Paul R.
I've been banking at Sound for a few years now. Usually the benefit of credit union is more flexible lending and a more personable experience. Unfortunately with out getting into details I am very disappointed with my recent experience. I'd highly recommend 1st security for banking, especially small business. They actually help you when you are in need. Relationships matter I don't need a private message from anyone employed by Sound Credit Union.
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April 2022 by Danaca Tomas
I opened a checking account here since I’m always using the co-op banking as a member of BECU. Dee helped me and was extremely professional and kind! I highly recommend Sound CU.
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March 2022 by Cesar Villeda
If I could give no starts I would iv been using them for a while now and I have make a complaint against Andrea Dexter she is very rude and unprofessional she she will see a name on a check and instantly you can feel that she is starting to discriminate against you saying they wanna see more activity in this account and will say that they are not a check cashing place I’m a member hear at this sound and your gonna tell mw if I have a check your not a check cashing place something need to be done about this lady
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January 2022 by Matt meadows
I called and asked about grace periods on refinance and the woman on the phone today was super rude about my question,acted like I was stupid. The wait times to get a call back are a joke also. I won't ever go with this credit union again. I don't recommend them at all.
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August 2021 by Christina Tullar
Going to the bank to open an account with a baby is stressful! Breanna M at the Pacific Ave SCU was so helpful and made sure we didn’t have to sit there forever! Thank you!!
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July 2021 by Dan Fox
Shred day. Great customer service ?
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April 2021 by Dan M
They've always been there for me. Great financial institution!
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March 2021 by Dsve Frye
I was so glad they are part of unions and shared branches we belong to and a part of this countries history tells me something good inside of me that I belong to the American way of life and are culture of a way of bargaining to say we are all one people's under one planet and worth the same equally in value as all people are thank you sound credit UNION
