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January 2024 by D H.
This credit union violated my privacy rights. I use Sound Credit Union as a shared service (I don't have a account there) I was told that they needed my Drivers License and Social Security number to make a deposit (less than 200.00) to a family member account. I personal information was stolen, the bank teller input my identity into their system. A financial institution that I don't have an account with, if their system was hacked I wonder if I would be notified!!
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December 2023 by Frederick T.
All my direct deposits are released as soon as they receive it (usually by 8:30 am PST for me). On average, I receive my paychecks four business days in advance; and even earlier, during the holidays, not later, as many other institutions practice. The tellers, whether experienced or not, are highly qualified subject experts in matters concerning most/all of my financial needs; and this is what I liked second to most: if Anyone, whether teller or manager does not know an answer, they ask the right individual (no matter what status) the appropriate inquiry to their craft- THEY GET THE RIGHT ANSWER FOR YOU, and not a load of useless waste (who likes their time wasted, also). WHAT I LIKE MOST: is their continual cheerful and polite customer service; and my, it takes you back, and causes you to check your demeanor and mannerisms. These professionals are people, who have real lives as we all do; and they keep it together, every time.
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November 2023 by Leann Cox
The teller put my paycheck in my account incorrectly and now I have to wait days for it to be resolved I’m told. First and last time at this location!
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July 2023 by Dan Fox
My home credit union for the past 40+ years. Great customer service.
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May 2023 by Richard Ahrens
Staff is always friendly, and very helpful. When I last visited, I left my phone behind by accident. They were 5 minutes from close when I realized where it was, and I was 15 minutes away. When I called my phone, answered it. I expected that I would have to wait until the next morning to get it back, but one of the ladies there offered to stay a little later so I could come get it. Truly a good soul.
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March 2023 by charlie johnson
Do not use the ATM it will go through the process of giving you your money then nothing will dispense OUT and then still charge you for money you didn’t receive! The call center is no help this location will fraud you out of your money!! Again THE ATM AT THIS LOCATION DOESNT WORK! Stay away from it
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March 2023 by Rose White
Their ATM does not work at this location. No drive ATM or alternate unless an in person withdrawal during business hours.
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December 2022 by Laura Love
Always quick service with a smile.
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September 2022 by Crystal H
After running into some difficulties completing some much needed paper work, Mariann V, assistant branch manager, went above and beyond what I would consider to be expected of her to provide me with what I needed. She took the time to call the right people and get the information and documents to complete my request. She was respectful and kind, and the world could use more people like her! Thank you so much for going the extra mile and making my experience with Sound Credit a pleasant one!
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February 2022 by Orion S.
A very pleasant way to start the morning! Both Jonathan and Margarita were personable and really fun to be around as they helped me change addresses and replace a debit card. Thanks again!
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January 2022 by Andrea M.
Super fast service from Jonothan today in the drive through. I appreciate the acknowledgement of the long line and apology despite beyond his control. Great location I really like this location it's super easy to get to and like I said they convenience is awesome I'm really happy they're open till 1 o'clock on Saturdays and don't close at noon like most places
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April 2021 by Robert Smith
If you like extremely long lines and wait times this is the place to go
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April 2021 by Hobanle Somalion
Low grade customer service.
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April 2021 by Gordon B
Went to this location yesterday, as others have said, for some reason they aren't letting foot traffic in so it is drive through ONLY, very inconvenient. it is now, what? day 390 of the 15 day lockdown and this random bank has drive through only, I waited 25 minutes in line with 10 cars in front of me. The location nearest to me accepts drive through or walk in. AVOID THIS LOCATION unless you want to be waiting...
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April 2021 by Mark G
Long drive thru lines and not open inside. Seems to be the only bank not letting people in. Appointments are hard to get. Not going here anymore for my shared branching needs... SCU Yuck!!It's almost like they don't want you using there bank...P.s. this is a crime ridden area and I'm sure that's why ATM is always being broken and busted up...
