-
February 2024 by Vernice Phipps
This phone co. Has been terrorized my friend charged her for 9 different lines said problem is solved happening since before Thanksgiving taken so much time and so much money money hungry co.
-
February 2024 by Alan Turner
Jesse and Jeremy are so nice. TMobile has great customer service!
-
February 2024 by Jssay
I was greeted by Taylor when I walked through the door and she helped me qualify for a phone and helped me get an even better deal too! She answered all my questions and is very knowledgeable and explained everything very well. Also it was very quick and easy process which I had trouble with in the past . Make sure to ask her about the sync up tracker and internet bundle, because that’s what i got and it’s a great deal !! Thank you Taylor!!!
-
January 2024 by Ajay Verma
The person Jesse tattoo guy is very rude he doesn’t know how to speak with the customer I recommend the guysss who watching my review don’t come here skip this t mobile store
-
December 2023 by Rhonda Durham
Jesse helped figure out a problem I was having with my charging cord. He fixed my problem; gave me a new block and cord. I am a happy T-Mobile customer. Thank you.
-
November 2023 by Jay DANN
Pretty good customer service. I feel like they need couches so people don't have to stand and wait around.Unfortunately they didn't have a case for my phone because it's too old. They really wanted to sell me a new one.
-
October 2023 by Brian Nguyen
Taylor was really helpful and she accepted my trade-in devices with no issues!
-
August 2023 by Kendra Hall
Great customer service! Always willing to help
-
August 2023 by Rick Koch
I went to this location after discovering that the Lakewood store was closed due to a robbery! I am so glad I was able to find this location. The staff is polite, knowledgeable and patient beyond belief. The manager, Jesse, is great and was able to quickly help when needed.Jeremy S. converted our two phones from Verizon even though there were numerous technical and - user initiated (me) - issues. Jeremy did an amazing job of identifying and handling each issue he had with either phone and getting me on the road to complete the process from our apartment to save me time and aggravation.Each explanation of all the promotions, process and expectations with the charges were given clearly and completely in a very relaxing and friendly way. What could have been a stressful ordeal turned into fun conversation while waiting for the technology to do its thing!After one month, the two phones are working great. All the giveaways and promotions have lived up to their advanced billing and my service has improved while the bill has decreased.I don't know if T-Mobile or Exclusive Wireless, Inc (runs the retail stores) give an employee or store of the month, quarter or year, but for my vote - Jeremy, Jesse and the whole staff at the Hosmer Location deserve it!Thanks, Jeremy and everyone else for just providing outstanding service!
-
August 2023 by Dae-dreamer Lastnamehere
I wasn't sure that I would be able to get done what I needed for my daughter's phone, but Jeremy S did an amazing job of fixing the issue she had with it and giving her her phone back. He was very knowledgeable and kind. Thanks, Jeremy! ??
-
August 2023 by Tanya Quinata
BIG BIG THANK YOU to Adam…. For great customer service while being swamped with customers…. “Class Act” in juggling the customers needs and wants…. While remaining cool calm and collective….
-
July 2023 by Hyo Kim
Jesse the store manager was wonderful and knew exactly what he was doing. I'm never going to another t-mobile ever again!! This Hosmer location is awesome and the staff is always so friendly.
-
November 2022 by Spamemail Yee
Activated with Bryce about two weeks ago and was very pleased with the customer service I was provided! Was quoted for my 2 lines and internet and my bill is exactly where it should be, I even got my 3rd line for free!!! Not to mention he was able to help me save on all my expenses between my phone, internet, and streaming services! 10/10 would recommend, if you want a great experience go find Bryce!
-
November 2022 by Athena Wedel
This is the best t-mobile around, no wait time and the staff is amazingly nice! If you go ask for Jesse, he gave the best customer service! I’d give 10 stars if I could!
-
November 2022 by Jordi Rodriguez
Jesse and his crew are super helpful they answered all the questions I had and I left with a new phone highly recommended this location
