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January 2024 by Cheese Cake
They helped me take care of my phone quickly
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November 2023 by Kenzie Erickson
Worse customer service than Xfinity. Don't try the "free" 14 day internet trial. It's not worth the hassle and you'll have to fight to get your money back. I've made 4 phone calls to TMobile customer service so far and still waiting for my $50 back even though I ended the trial on day 10 out of 14.
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October 2023 by Walter Hart IV
They had time to help to change a date for me but rather than help they wasted time and told us they were closing and couldn't help but we were there 40 minutes before closing. Very disappointed at that store.
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September 2023 by Tovah Bailey
Never would get a phone there it's like buying a car take hours to start anything walked in to just ask a question and the lady told me someone will be right with me to "check" me in lol 15 min later still not "checked" in so I left
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September 2023 by Laurie R.
They promised to unlock my devices but when it came time to do so they played dumb They charged us for things that were supposed to be free and things we DID NOT purchase . I wouldn't recommend T-Mobile to my worst enemy.
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September 2023 by Bon Val
I can't stand T-Mobile and I'm looking for a different carrier. Nothing but problems, high plans and excuses. My one year (no contract, but you're obligated for a year while the "free phone" gets paid off - what a scam. Service has been less than satisfactory both on the phone and by customer service. Bad deal all the way around. Will be outa there by the end of the week. I DO NOT RECOMMEND T-MOBILE AT ANY LOCATION! My rating is -100. ?
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July 2023 by martian romeo
Came up for a concert needed a phone no hasstle frendly helpfull staff greet me as i walk in close to closeing have a world phone that strait talk couldnt put on there network marcus was great help local recomended good eats and local venue spots sarah the manager on point helping custmors as she can and redriecting the ones after closeing to a location open a hr later 23 min past closeing and still helping there last custmores who have issies they really seam to go the extra mile for there clients where they can and they seam very knolagable in there feild and hey marcus if you read this nice ink im adding this review on the tmoble network fast easy simple
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July 2023 by Ryan Davey
Jay was awesome. Give the man a raise!
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July 2023 by david W (Mejah)
Very professional and knowledgeable,this guys will go above and beyond. better than the t mobile store on 38th Street
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June 2023 by Christal B.
Don't go to Ted if you need help and you are elderly. He was very disrespectful and seemed to be annoyed at my brother's lack of knowledge. He was in a hurry to go to lunch, too. I wish this younger generation would get a clue and understand that they will be a senior citizen and will need technology explained to them one day. Yes, I am a boomer.
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June 2023 by Tyler H.
Waited 30 minutes to speak to someone to cancel my late father's account. When it's finally my turn she goes on break for 5 another minutes. When I try to cancel I'm told "sorry we don't have a manager here that can do that did you try calling?" Yes I tried calling they only process it in stores per the phone representative. But apparently no one can process this.
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May 2023 by Calvin Leangpun
Chelsey made it easy to transfer our phone plan from ATT and purchase new phones. She was extremely helpful and answered all of our questions.
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March 2023 by Charlene Brown
I pre-ordered my phone, but the color I wanted didn't give an ETA, so they said they would notify me. I waited for a month, then finally decided to just go in, and they told me my phone's been sitting there for 3 weeks. The gal that helped me switch all my information over was awesome. I still find it ridiculous that they didn't reach out to tell me the phone was there when that's what they committed to.
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March 2023 by Debbie Davenport
A special thank you to Chelsey and her amazing customer service she gave me last week! I didn't get brushed off as in past experiences because I needed help instead of buying something. The other staff was awesome also. This will be my go to store now. ?
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January 2023 by Dave B
The crew here is the best.... highly recommend you take your business here....
