-
March 2024 by Marti C.
Horrible run in back in November with customer service, but boy is this the best customer service and new team around! Akil, the new manager here is on it... not only did he help fix the issues, he wasn't giving pressure, he was honest, sincere, and extremely helpful! Will definatly come back here anytime I need something!
-
February 2024 by John Ford
Great experience
-
February 2024 by Trevor Stephens
Good people but problem didn't get resolved
-
February 2024 by Go Ducks
I will rate this store to a 1 this store I wouldn't recommend going to the manager is very unprofessional and I am getting this store for fraud
-
January 2024 by Uri Rosas
wow!! Rey the store manager was phenomenal!. words can’t describe the quality of customer support.he was very carrying and patient with setting me up with t-mobile.i am no longer a team verizonim TEAM T-mobile all the way
-
November 2023 by Joshua Burbach
Unbelievable! You can take your phone into this store for trade, and get the wrong one sent to receiving. Then when the wrong one is received, it's your responsibility to talk to the store (who has no idea where your phone is). These people are crooks. Thought instore was safe and trustworthy. Please stay away! Go somewhere else, anywhere else!
-
September 2023 by Derek Hendrickson
Nancy blew it, she showed zero interest in helping me find a new phone when I was clearly clueless on what I wanted, and there was no other customers. She would not leave her desk to show me anything, so I'm ordering online. 0/10
-
July 2023 by Samantha Bodin
This store illegally added two digit lines after I told them I didn’t want them . Ivy forged my signature consenting to these lines that I did not want or give consent too . Her assistant manager , Nancy , helped Ivy accomplish this . Ivy told me I was only approved for 4 lines , I was approved for more . She lied to me because she wanted to keep the digit lines on my account . AVOID THIS STORE .
-
May 2023 by Leticia Lyle
Not the greatest my daughter wanted to get at newer phone ...so we did the gentlemen he give us the best price for fhone and till now the bill is all wrong and more to pay ????for the fhone 18 more months????That's why we were there...to pay not to gave a hidden numbers.....Like that sorry I'll stick with my little phone...????
-
May 2023 by charles manyara
It was good, people were polite and fast. I liked their service
-
May 2023 by Performance & customs
Went here to get a new phone. James helped me . I said I just need a new phone cause my old one ain't holding a charge. He said no problem look at "all the options " said if you add a new line it will be 10 bucks cheaper then just getting the phone. So I said ok he went to the back came back out and said I can get you 2 lines for the price of one so I was like ok what ever . Paid the taxes or what ever on the new phone then we left . When I got home and got the new phone working the Electronic documents came through showing 25 dollars per line and then down below it says buyers signatures and my name is signed but not by me . I've been with tmobile for like 8 years my signature is on file many times . I do not recommend this store at all . Contactedc corporate and they are investigating the Fraudulent signature
-
April 2023 by Renia C.
Run don't walk the biggest scammers I've ever encountered this store in Parkland wa lied about promotions that didn't exist and when I found out the truth by some digging on my own they tried to charge me an restocking fee after I uncovered their lies and on top of that they were going into my account without asking me trying to make changes without my knowledge the representative James was covering for the person who did it and I fought to the end to get all phones cancelled and refunded without stocking fees what a shame they are not to be trusted the Tmobile store is escalating this scam to the top so if you are ok with being scammed then go right ahead and deal with this place run don't walk scammers alert!!
-
March 2023 by Calvin White
Rey and Ivy were very helpful and knowledgeable about everything. Will definitely be back for all my wireless needs! Thanks guys
-
March 2023 by David Aftanas
I usually don’t leave reviews but I loved the customer service here! Rey and Anja were great!
-
March 2023 by Jennifer Tarquini_Pollard
Ahja was so helpful. She even helped us set up iPhone and stayed with us until everything was complete!
