-
March 2024 by Sean Jacobe
Took a buddy there to purchase his first full squish bike today. We are both pretty new to mountain biking and everyone was super helpful and answered all of the dumb questions we had. Will be the only shop I goto from here on out.
-
February 2024 by Christian Mark Castillo
Staff are very helpful answers all my questions and give good discounts, I will definitely coming back!
-
February 2024 by Kristen Ashley
Great selection of bike gear and extremely knowledgeable staff. Royce made sure I had everything I needed for my bike.
-
February 2024 by Kelli R.
My wish list included a two-bike platform bike rack, and I had narrowed my selection down to either a Thule Pro XTR or a Kuat Sherpa 2.0. One online Google search presented the Kuat rack at an incredible price from Tacoma Bike & Ski — with free shipping, no less.The online ordering process was simple, the rack shipped quickly, and within a week it arrived via FedEx to my home in Ohio. During the process, I received updates from Tacoma Bike and FedEx, so I was very well informed of its progress.I am extremely happy with my purchase experience and would not hesitate to buy from Tacoma Bike and Ski again in the future.
-
February 2024 by J Bus
What a great place! I discovered cause I had flat tires on my bike, they fix my seat & let me pump some air. Definitely the service is more than great. I will return if I need to fix something
-
February 2024 by Justin Yee
If you’re looking for a local bike shop, do yourself a favor and check out Tacoma Bike. I took a frame there for help with removing some parts for which I didn’t have the tools. They helped me immediately. Stellar customer service by the team and kudos to Rick for the great information. Thank you!
-
February 2024 by Esteban
I purchased a wheelset that turned out to just be the front wheel. I emailed the form asking to cancel and they processed the order anyway. The return process took a while but restocking fee and shipping fee really ate into the purchase - an item that had the wrong photo (showed wheelset but just front wheel) and poor description of an online item.Overall I spent $110 and got back around $70. I bought a complete wheelset on Amazon for $125x shamans rs100.My experience makes me not want to try again and just stick to Amazon and REI which is a shame.
-
February 2024 by Nick Veneri
I recently ordered a part from Tacoma Bike. Unfortunately, the part that shipped was incorrect and did not fit my bike. Upon communicating with the sales department, they quickly and effectively worked with me to resolve the issue. The communication and Customer Support was top notch. Andrew in particular was great. Mistakes happen, but its how Tacoma was able to service their customer when this happens that really impressed me. I will be shopping here in the future and recommend that others do as well.
-
February 2024 by TJ Di
Great experience with Tacoma Bike and Ski. Quick response and delivery. Nice to interact with a person (thanks Andrew!) instead of anonymous emails, chats and bots. Provided refund for difference in price of product after it changed shortly after my purchase.
-
February 2024 by Tyler Robillard
I highly recommend! They have been incredibly helpful, get back to you in a timely manner and have made sure to send me the shipping info right away. They have incredible deals make sure to check them out. Thank you Andrew!
-
December 2023 by Anh Dung Bui
I had an online order and needed some help with exchanging the item for a different one. Andrew was the online sales staff that helped me. His response was quick and he was transparent in all the processes from getting the correct items exchanged to the correct sales price. With great prices and awesome online customer services, I would definitely buy other products at Tacoma Bike & Ski again! Thank you Tacoma Bike & Ski and thank you Andrew!
-
December 2023 by Ram Munjuluri
Great price and excellent and prompt service response. I had placed an order for a Garmin FR265S a great price after Thanksgiving sale. However, I had to cancel as I needed additional time to decide on the model. The support team was prompt and friendly and responded promptly to my cancellation request, even on a non-working day (Monday) as per their webstie. I would definitely recommend and of course come back for future purchases.
-
November 2023 by Bryan M.
I had a question on my oder and dealt with Andrew in customer service. Andrew was very quick to respond and answered all of my questions. Excellent customer service makes things easier to be a return customer in the future. Would order from them again with ease. Regards, Bryan
-
November 2023 by Andrew Beck
I had some questions about my online order. The good folks at Tacoma Bike contacted me promptly and answered them all. Excellent customer service! The kind of personal touch only a small business can have. Thanks TB!
-
November 2023 by Yumiko Engel
We ordered a watch through their website for our son.It was taking longer than the expected arrival date because of USPS. We contacted Tacoma Bike in case the package was missing and Andrew kept us posted on the status. Very good customer service for online orders.
