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November 2023 by Jesse Cruz
Transparent pricing. No pressure to buy. Very courteous and attentive staff ready to make a positive experience. Car buying is an expensive and time consuming process the least any dealer can do is be polite. Was in and out in three hours with new car and received multiple check ins since then. Marlon made the process very easy to understand
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November 2023 by Ron Tidd
My second purchase from this dealer and like the first time, my purchase started online which made the transaction all too easy. At the dealership to make my final selection, everyone was professional and personable. I ended up with the car I really wanted.I had to drive 2.5 hours to get to the dealer and it was worth it. Much better than dealers closer to home.
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October 2023 by A Google User
After working with Puyallup Subaru since 2013, we decided to give Tacoma Subaru a try. We communicated a bit online with the sales team in Tacoma and got hooked up with Taryn Graham. Taryn asked us all the right questions to ensure she knew what our needs and wants were and built a plan around those while also adding suggestions.After hitting the sales lot it was more than apparent that Taryn took really good notes. One of the most important messages she conveyed was that she wanted us to really feel good in any model car she showed us. There was no push to look anything that didn't meet our needs and wants.We looked at new and used Forresters and the Outback line. AS soon as Taryn got us into a car that we were excited about, that's when we started test driving. Only being on the lot for about a year, her knowledge of the Subaru line was impressive. Taryn was super helpful throughout the entire process. We didn't feel like we were in a typical car dealership. No pressure, no hassle, no quad charts with ridiculous numbers, no nonsense. No joke, just great service.Off to the finance office, Billy squared us away quickly. We drove away in a new car that met all of our needs and wants. Great team Tacoma of Subaru. Look forward to working with you all again in the future.Brian and Amie Kendall2024 Subaru Outback Limited
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October 2023 by Alissa H.
Just leased my first bre and new Subaru Outback! Courtney Lang was amazing and she made the long process less painful! She made sure we were comfortable, and was an amazing sales person. Thank you so much! We love it!
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October 2023 by Becky Renzi
'pete' was an amazing salesman.I went to Toyota of Tacoma and they treated me like absolute 'shes a woman let's sell her up' material. After seeing 2 20k cars ( expressing my limit was 15k ) I gave up.Going to Subaru Tacoma I met Pete outside. He greeted me right away with a smile and talked to me as an EQUAL. I am a 5'4 120lb woman and he didn't act all high and mighty towards me. I was on a limit of 1 hour and told him my spending limit and the maximum milage I was willing to go. He got me test driving a 2013 Honda that was 100% my dream minivan. He was able to pull some strings to make sure I was able to make my son's ' celebration of life " birthday party at school and when we got back he nodded the car was still there. He is such a good human and person and I will be posting his information on ALL my recommendations pages. He made sure I had some fresh gas and the car was detailed and clean.Thank you. From the bottom of my heart for EVERYTHING Pete.
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October 2023 by Beau Johnson
Hope you like water and chewy granola bars, cause you're gonna have a fun time.Tim has been really helpful and all around a knowledge dude. He's had a range of cars and knows a good scope of info about the cars we walked past on the lot. If you play Warhammer (the miniatures game), ask for him.
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September 2023 by Isa B.
We bought our second Crosstrek from this dealer and couldn't be happier, the process was smooth, we got a decent amount for our previous Subaru, our sales person was attentive and kept us in the loop about our custom ordered Crosstrek '24. Yes, it is a car dealership so they're in to make money and there's just no way around the whole process but there are dealerships and then are better dealerships like this one. We'll most likely purchase our 3rd Subaru from them too, many many years from now hopefully.
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September 2023 by Summer H.
DO NOT PURCHASE FROM HERE!! My friend purchased a used car here. It was not "As is". it's been in the shop longer than she has had it in her possession. She bought April of 2023. Had a loaner vehicle about 80% of the time.she paid in cash. They refuse to take the lemon used car back. BEWARE of their shady, unethical and unprofessional practices!! I will be in the market for a new vehicle soon, just moved to the area, already ticking off the bad dealerships.
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September 2023 by Cassie Mejia
Bought our 1st 2024 Subaru Outback Wilderness with the help of Tim, Slavik, & Sera! I was trading in my previous paid off car but the title was still being held in CA & Sera really went above & beyond to help me! I cannot thank her & the Tacoma Subaru team enough for their patience & persistence in helping us purchase our dream car! They made the experience fun & friendly all while answering every question we had honestly. I didn’t feel the normal pressure or anxiety that can come when dealing with sales & making a large purchase. 10/10 experience!
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August 2023 by Portia D.
I HIGHLY recommend the sales department. They were AMAZING. my husband & I went in over a year ago to get him a WRX & the next day I went in to get an ascent. We absolutely love our cars & we worked with the absolutely best sales people. with that said their service department... it leaves a HORRIBLE taste in my mouth. For starters, my husband took his WRX in for the rear defroster & asked them to adjust the air pressure in his tires to manufacturer specifications. First there was ZERO communication. He had to call them to find out his car was done. Then he was told that the tires had been adjusted. Just to find out it had not been done. He reached out to speak to a manager. Never got a call back. Then my Ascent the Captain seat behind the drivers side has a sensor that may be messed up. The seat belt light & chime goes off when my son's in the car. & not only is he in a car seat that's latched in, but he's been in the car seat for a couple months & the sensor just started going off. I went in, they told me to buckle the seat belt. I was there for a total of 2 minutes & given a solution that absolutely doesn't work because I can't buckle the car seat in with the latch system (it's a car seat that has a base. Both of them won't fit) I was pretty much just brushed off. Very frustrating because both cars are leases, so when the lease is up, we're liable for damage... but when we try to address the issues with the service department they don't want to do anything to help. Honestly, I would definitely lease another car from the sales department, but I'll take my chances with the service department of a street corner mechanic before going back to their service department. I'm only giving them three stars because I want to emphasize that the sales department is amazing. Its service I don't think was helpful.
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August 2023 by Will Folkes
I am beyond happy with my recent experience purchasing our 2024 Crosstrek. The phenomenal sales & financing team helped my situation of traveling 300+ miles to get my wife her perfect Subaru!I live in NE Washington and called local dealers with our specifications, all local dealers were 2-4 months out. I reached out online to Tacoma Subaru and salesperson Nick called me within minutes with the great news of having our exact Crosstrek. Salesperson Lexi called me during my commute to clarify all our needs in a Crosstrek. She got the car ready for my arrival! After traveling 300+ miles I arrived to a positive helpful sales team. Eric in financing helped me through the process in such a positive & educational way that financing was painless and I finished informed, confident, and happy with my decision.Leaving the dealership at night & knowing I had a long commute home salesperson Lexi called me the next morning to insure I made it home safe.EXCEPTIONAL CUSTOMER SERVICE
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August 2023 by Jordyn brooke
Lexi did a Great job making the process of getting me into my 2024 Crosstrek as painless as possible. She was very communicative and listened to all of my concerns and questions and answered them to the best of her ability. Best Experience buying a car thus far. Thank you Lexi! :)
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August 2023 by Tami Bielik
Bought my new car there and I love it.Surprise cafe I side that serves great food lol massage chairs and a kid play area. Staff was low pressure and they really worked with us. Super happy.
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August 2023 by abigayle crites
Amazing buying experience with Lexi Heins at Tacoma Subaru! I was able to buy my first car with the assistance of the entire crew, who were all incredibly nice and helpful. I'd highly recommend visiting Tacoma Subaru! The staff was very understanding of my schedule and eager to speak on the phone with anyone who could have been able to influence my decision.
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August 2023 by Madame Angelique
Slavik gave us a great experience while purchasing our first Subaru. He walked us through all the features on the 2024 Crosstrek and helped us get to a price we were comfortable with. We also had a great experience with all of the other employees on the lot and it definitely made us Subaru owners for life. 10/10 highly recommend ⭐️⭐️⭐️⭐️⭐️