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December 2023 by Joshua L
My wife and I got scammed pretty hard. We had bought a 2015 **** f150 and the next morning the truck wouldn't start. When it finally started, it started shaking violently and the gas didn't work.When we contacted ********************* they told us they would have the vehicle towed to be inspected. We decided to use the 48 hour exchange policy but we where not made aware the exchange would need to be completed within that 48 hour window.We felt pressured to buy another vehicle fast. And we look at multiple but they kept telling us that despite the window sticker being equal to or less then the f 150, we couldn't af**** this vehicle or that vehicle. We finally found one that we could use and they charged us twice what the car was worth on ***** blue books or caravan or similar sites. Tho we did not know this till after we had gone through with the deal. Due to the pressure we where under to apply for the vehicle before the 48 hour window closed. We had also paid for a 800 dollar value tracking system and security system that I have just been inform was never even installed. And when I attempted to contact them about the tracking software, they say they will look into it and never reach out again.
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November 2023 by Max S.
I made a purchase from this dealership and we had Alex Marchenko help us out. He was very kind and easy to work with. He is straight forward with everything. He will catch you up on all the details of the vehicle you're purchasing. If you look forward to purchasing any vehicle he is your guy!!
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November 2023 by Victor Valerio
Brought my car (Chevy) in to get the trunk checked out because the fuse kept blowing out every time I would try and open the trunk (if you’re having this issue, just reach out to me). I had my speculation of what the issue was after doing some research online and expressed that to them and all I wanted to know was, how much it would cost me to get it fixed. After bringing it in to run their diagnostics, they quoted me on $500+ to fix the issue. I’m usually the type of guy to say whatever just fix it but FIVE HUNDRED AND SOMETHING dollars? Screw that!!! I’d provide a copy of the quote but that isn’t conveniently in the paperwork they gave me. I went home and ordered that part off Amazon for $20, it arrived the next day, and I fixed the issue within 30 mins. This place is a rip off. Seems to be trend after reading other reviews as well. Wish there was a more trustworthy place locally to bring my car to get serviced regularly without the fear of being ripped off. Very disappointed.
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November 2023 by Mariya Cole
Titus Will Parkland (Will) and team took care of me and made the experience better for me as well as provided a discount which was much appreciated!Service: Electrical
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November 2023 by Dorothy Birungi
My service consultants are always on point with communication and my car is always clean whenever it's leaving Titus will chevrolet parkland. They always explain my future service needs which helps me plan n budget for my next service.Thank you William, Christian and Brett.Services: General repairs & maintenance
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October 2023 by Jamal Mohamed
My car had a suspension issue and an exhaust issue. Although they were unable to do the repairs I was given a prompt and honest diagnosis. Customer service was excellent and the cost was reasonable.
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October 2023 by Carmen
Had brakes and an oil change done. No up charging or nickel and diming in other directions. Very straightforward and honest rates.
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October 2023 by Constance Jean Martinson
Outstanding service from this location with an oil change and some diagnostics. I highly recommend them!
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October 2023 by Vanessa S.
If I could give zero stars I would. Bought a 80,000 GMC Denali and ended up going in and trading in for a Chevy Silverado that cost only 60,000. First time I went in they walked me through everything and honestly great service. When I realized the Denali wasn't what I was looking for I went back in thinking I'd receive the same service ... HAHA WRONG. They didn't walk me through any of the papers I was signing, told me I was going to get a check through the mail for a refund for the difference of the Denali to the Silverado. Come to find out a couple days later they upcharged the truck an extra 10,000 and I now have to make payments. They only care about the commission and don't care about the customer making the purchase. DO NOT GO HERE OR YOU WILL GET SCAMMED.
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September 2023 by Average J.
Took my car in for a fuel pump issue and they broke my window and said it was broken when I brought it in...complete BS. Almost $2000 dollars, cCar ran like crap had to take it to another mechanic to undo the shoddy work done by titus will. Never again!!!!
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September 2023 by Dan R.
Ok, I know this is long but you have to get the full flavor of what went so wrong with this company and their Camaro. My wife and I bought a Camaro with the electronic convertible soft top, from this dealership towards the end of last year. Less than a year ago. It only had 18,000 (yes, 18,000) miles on it. It now has less than 25,000 miles on it. They talked us into spending thousands of dollars on the super-extended warranty so "if ANYTHING goes wrong with it it will be covered." Well, the driver side, interior door handle's fake chrome laminate is peeling off and has already cut my wife's hand. Now, a small bar that has a plastic hinge has broken on the convertible top part which makes it in-operatable. I took it to a closer Chevy dealership in Bremerton. They say it will cost only $122.27 in parts but, added with the labor will come to almost $900. The super-extended warranty that's supposed to cover everything "if ANYTHING goes wrong" will not cover this. After leaving multiple messages with salespeople yesterday and today at Titus for their Sales Manager to contact me (that's who they said I had to talk to) and never receiving a call back, I insisted this time to stay on the phone until I was able to speak with the Sales Manager. Finally, he got on the phone. In short, he said they're not going to do anything for me. Then he insisted I bring the Camaro into them because apparently the Chevy in Bremerton is their mortal enemy/competitor, and they won't simply call them to find out what's wrong with it. Seriously? A pissing match? Over defective products in a very expensive Camaro? It's less than 25k miles and bought less than a year ago. The Sales Manager (He goes by Matt H.) says he could have his guys look at it if I bring it to him because he won't call the other Chevy dealership. I told him that that is going to require my wife and I to take 2 more days off to go and pick up the Camaro from the other Chevy dealership that he could simply call, drive it the 2 hours one way to his dealership (and by all indications from what he was saying earlier, just to be denied any cooperation on the cost), and then drive back down for 2 more hours one way to pick the Camaro up after still having to pay the almost $900 dollars for the repairs. I'm in my 60s and have had to deal with a lot of absurd supposed customer service departments. This one is by far the most absurd. These are very cheaply made parts for a very expensive car. The parts and labor though are expensive to repair the original cheap parts. The super-extended warranty that is supposed to cover everything "if ANYTHING goes wrong" doesn't cover "Anything goes wrong" and is a waste of money. Trying to speak to a manager just gets you ignored until you force them to talk to you. And, even if you bought the expensive car from them less then a year ago with less than 25k miles on it, they won't stand by their product. He even had the nerve to say that he's "bending over backwards to help me" and that I'm "not willing to do anything to help myself." Seriously? We're taking days off of work to get it to a Chevy dealership. I spent 2 days leaving multiple messages to talk with the warranty company and to talk to a Sales Manager at Titus. He finally spoke to me when I refused to get off the phone until he gets on the phone. All to just tell me basically tough luck. But he'll let us bring it in to them because they have a pissing match going on with the Chevy dealership that has it now, and waste all that time off work just to tell me tough luck in person. When all he has to do is call the other dealership. WOW!!! DO NOT GO HERE!!! THEIR FLUFFY ADS ARE NOT WHO THEY ARE. MY EXPERIENCE SHOWS ONCE YOU BUY IT, THEY DON'T CARE. Not to mention the cheap parts that started this whole fiasco.
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August 2023 by Grant Middleton
William always does an outstanding job with scheduling and communicating progress and status of vehicle while in the shop.Service: Oil change
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June 2023 by Luis Carrera
Having the most difficult time getting updated, I feel that if I didn't call or txt as often as I do I wouldn't hear much at all. Vehicle has been in for nearly month now and loaner vehicles aren't even a thing anymore. What ever internal issues are going on it's obviously not fair and taking away from the professional appearance.
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June 2023 by jason mageo
These guys are awesome great customer service tell it like it is never had any issues here always like doing business with them very happy customer they get the job done
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May 2023 by Chris E
Customer service was friendly and efficient. Service was performed in a reasonable amount of time while I waited. I would have given this a 5 star if the cost to change the fuel filter had been more reasonably priced. I would have changed this $25 filter myself, had I been at home, but had the dealership do it for $200, which I've watched Youtube and this is about a 15 minute procedure.Services: Tire rotations
