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March 2024 by M B.
I brought my car in for multiple body repairs and I was extremely happy with my estimators, Jose Aguilar and Derek Noble. Jose was up-front and honest about what he could do for me. Derek kept in contact with me to let me know of any issues (one part was very difficult to get) and the time-frame for the work to be completed as well as the cost. The office staff were courteous and professional as well. I have used Titus-Will Collision before and I've always been happy and satisfied with their work.
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March 2024 by Kristin S.
These guys are top tier best! They went above and beyond with our car. They are honest, helpful, constantly communicating with me on the process and very friendly. I highly recommend them!
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March 2024 by RPM Repair Performance Maintenance
This is one of the best places to go around the area. The customer service is great, and they work with us for CEI claims for a large fleet.
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March 2024 by Edlester ED
Great service, just come in for for repairs from a collision and they have been very helpful. I will update once repairs are completed. Complete service was great they always call with updates, I never had to wonder what's happening or being done. Highly recommended.
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February 2024 by Alyssa Hawley
Chris, Jose, and the Titus-Will team took great car of my car after being damaged in a hit and run. They were easy to get ahold of and quick to respond. Great place to go if looking for service in the greater Tacoma area!
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February 2024 by nicholas Castro
Went to another place for a quote and told me it would’ve cost almost 3000. Came here and fixed it for just 200. They also clean your car, which for some reason is mind blowing
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February 2024 by Bud Root
Very pleasant and professional experience. Tim McKinney is the best. Tim helped us all along the way of getting our vehicle repaired. However, if he tells you his business card gets you free coffee, don’t believe him. LOL
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February 2024 by Clare McGhee
Needed a repair to my Kia Soul. Derek helped me throughout every step of the way, as well as all the staff behind the counters. I felt in the loop and updated from beginning to end! Any repairs in the future I am heading straight back to this body shop to handle the job. Fast, efficient, and kind.
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February 2024 by Matthew Salevao
I would like to thank Titus-Will for the great customer service that they provided during the process of getting my vehicle into their shop and the great communication that they had with me, my insurance company and the dealership in getting my rental car and parts to repair my car. From the first day I walked in their doors I immediately was greeted by their employee at the counter to being assisted by Jose who looked at my car and took me through the process of how long they would have my car to make the repairs. Soon after that my rental was there and off i went to work. Jose continued to communicate with me each week on updates of when parts were coming in to when they would start the repairs, and it took a couple of weeks like he said it would. I went to pick up my car and Jose had said there was issues with my key fob not working properly so Titus-Will decided they would keep my car for a few more days and communicated that with the rental company. The rental company said they wouldn't cover the extra days because my car was repaired but thanks to Titus-Will they said they would cover the extra days. Thank you to Titus-Will collisions it was a team effort in making sure that everything was working right before I leave with my car. If you're ever looking for a body shop with GREAT CUSTOMER SERVICE go to Titus-Will Collisions in Tacoma, Washington. I give them 5 stars for great customer service, communication with the insurance company and dealership, and making sure that everything works on my car and through the whole process all I had to do was go about my life in taking care of my family. I don't remember everyone's name that I had communications with but thank you to Titus-Will Collisions and their team for going above and beyond in making sure that my family and I can continue to move forward in our lives with a safe and reliable vehicle out on the road.
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February 2024 by John Murphy
I highly recommend Titus Will Collision.Top notch customer service and quality.Tim is very professional, courteous, and obviously highly qualified.My car looks fantastic.Like it never happened!
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February 2024 by Gary Bethke
This shop is horrible. I have a 2021 Ford Escape. I bought this vehicle there at that dealership and now when I need some work done on it at the collision center they won't even work on it. They wouldn't even look at it. The receptionist was VERY rude and insulting. I'm done with that whole dealership. I'd give them zero stars if I could.
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February 2024 by mike greer
I searched for over 2 months, trying to find a shop that I could trust to work on my car. Tim gave me the estimate for the work to be done on my car. He explained well about the work that was needed to fix my car. I got my car back sooner than expected, which was a bonus. The detailing of my Scatpack was well done. I think I've found a great shop for any future work.
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February 2024 by Rin C
I can't say enough about the phenomenal job this shop did on my vehicle! Their service is stellar! Derek and Chris went above and beyond to make sure my vehicle was taken care of. The repairs were complete way before the projected date and my vehicle looks and operates better than the day I bought it! Thank you to the team at Titus-Will Collision Center!
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February 2024 by Daryle Borland
This shop has done great work on my car. They kept me informed every step of the way and stuck to the plan and quote.
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February 2024 by Crystal V
Excellent, prompt and knowledgeable expertise from Smitty at Titus Will Collision. I had an issue with the automatic door on my RAV 4 back hatch. A previous mechanic said it might take a week in the shop and cost upwards of $1,000 to align the door to fix it. Smitty took a quick look while doing an estimation for me. He found the problem and corrected it within 15 minutes by loosening the taillight and moving moving it slightly. He is a very friendly man and just wanted to help. Best of all, no charge! Of course, I know where I'll be taking my RAV in the future!
