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November 2023 by Sean S.
They love to hang up on you and not help even if I call 5 times I'll ask about something and they said " I dunno" and hung up on me. Similar experiences in the store they need a drug test or some sh
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November 2023 by Joe T.
The face looks like it's real wood. Tried to stain it, but the stain didn't penetrate. However, the stain left some marks that we couldn't get off, so we decided to sand it. After a while of sanding, we saw pieces of particle board starting to show through the veneer. Long story short, their cabinets are particle boards.
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October 2023 by Alex G.
I decided to get the Home Depot credit card to try out how everything would go before I decide to go with the revolving commercial account for my business. Today I have decided that I will not be using Home Depot in general anymore. They advertise on the Home Depot app that some tools are certain prices but they will not honor THIER OWN price in store. I asked if they would let me pay the online price and I was told NO. "Corporate wants us to encourage use of the app" is what I was told by the employee in the store. So instead of buying the tool to use today like I need, I have to order it and wait until they open tomorrow to go and pick it up so I can finally finish this job. I will NOT be using Home Depot anymore and I definitely will NOT be using Home Depot for my business or personal use.
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October 2023 by Stuart S.
Needed a small part for dorm shelving. Home Depot had excellent selection and the price was a fair value
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July 2023 by Penny S.
Replaced an order in store for delivery to our home. We spent $3,000. The home Depot employees went out of their way to let us know that we are not valued customers after prepaying in full for our order.The delivery logistics were a nightmare and they shorted us on our order. I had to drive to the store to pick up the last portion of the order and I was misdirected to speak with the assistant manager who is now on vacation for a month.The behavior of the employees was unconscionable. The cognitive dissonance demonstrated by home Depot staff clearly showed that they do not understand customers are the reason they have jobs.I will never give home Depot another dime.
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July 2023 by Rhianna “Rae” Wilson
It was a simple process to reserve an HD box truck online. Staff was helpful at pickup and answered all my questions.
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July 2023 by Willie H.
How can you give Lakewood Home Depot - starsCouldnt find what I was looking for so I asking for help from two guys sitting behind a desk they didnt want to stop talking to get up and help meWent to customer service and they just didnt careWent to Lakewood Hardware a small store they didnt have what I wanted but were willing to order it and call me when it comes in.Great customer service
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July 2023 by Lily B.
never again. something needs to be done about the way home depot's care for their plants. (same with lowes)every time ive tried with home depot, each plant comes with spidermite eggs. this time the spidermites have gotten to all of my plants in my 70+ plant collection. please avoid buying any plants from home depot. stick to real nurseries.
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April 2023 by PL J.
Amazing! The same thing Lowe's had problems with Home Depot miraculously accomplished in seconds.
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April 2023 by Glennjamin G.
I wish I remember the persons name that works in lumber there, maybe Jessie (working Easter)? EXCEPTIONAL CUSTOMER SERVICE - patient, got me a cart, helped select my plywood and cut it.I hate shopping because sometimes I feel people are working and not genuinely helping you. He helped me. Not that it matters but if it helps get him accolades, the gentleman was deaf. You're lucky to have him Home Depot!
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April 2023 by B Graham
Beware.... Nice folks but some tools are \\\"winterized\\\" and unavailable. There's no way to know from website... best to call and confirm for yard things like sod cutters etc. Even mid-march.
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July 2022 by Jon H.
Tony and Deanna are wonderful people. I lost my wallet and they ensured for safe return. I've shopped a lot at this store and had multiple flooring projects done... always a good experience. ((James in flooring is also awesome). In an era where you can barely find folks to help or do work.. this is refreshing.
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July 2022 by B C.
Went to Home Depot today to look for a BBQ grill. Inside the store we went to the area where the grills are on display. Virtually none of them had price tags so we had no idea how much the various grills cost and we couldn't find any associates around to help us. Left a bit frustrated. Home Depot used to be pretty good. They have gone downhill.
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July 2022 by Juleigh S.
My husband waited on hold for 40 minutes to determine if paint he special ordered was ready for pick up. Absolutely ridiculous. They placed him on hold aprox 8 times, clueless as to what department processes special orders, and more clueless as to what"preparing the order" means in the email sent from their company. Totally inept and outrageous.
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June 2022 by Judith T.
I go in looking for a specific item and it is moved to another end of the store. Not all staff work the cash registers and yet they are wandering around when I look at them to open up another check out lane they say go down to the pro side. Others are completely knowledgeable and helpful and friendly and engaging. It depends on if you like your job I guess. I usually find what I need. The paint people are uniformly great. The rental side may be short staffed but they are knowledgeable and helpful. Home Depo get your act together.