-
February 2024 by Damien Bernard
I have come to really like this U-Haul location. Friendly, helpful, efficient, and clean equipment. Not much more I could ask for. It has prompted me to rent from U-Haul more and not even consider other options.
-
January 2024 by Atlas Hafid
I recently rented a truck from U-Haul, and unfortunately, I was dissatisfied with the overall service. The agent's attitude was unprofessional, and I felt unfairly charged an extra $25 without a clear explanation. This experience has led me to give a 1-star rating to the agent working there . I hope U-Haul takes customer feedback seriously and makes improvements for a better service in the future.5 star is for the Area manager Nicole who was amazing and understood my concerns and just got me refunded after I submitted a claim to u haul website. Thanks Nicole .
-
January 2024 by Clonea Palooza
Worst customer service in history, she has no business being in a position working with the public in any way. Rude, violent, aggressive. Totally unacceptable. And as you can see with the rest of these reviews, I'm not alone in my opinion. Oh, they also charged my card 3 times for the same transaction.
-
December 2023 by Douglas Naini
Customer service is horrible. These people make up a whole bunch of stuff to hit you with a cleaning fee . I would stay away from here unless you wanna get ripped off
-
December 2023 by James McAlexander
Good service. Understanding people.
-
November 2023 by Dayday Lewis
Customer service is absolutely horrible. This was my first time EVER getting a uhaul as an adult. The First Lady younger one was VERY nice and was very welcoming! But the older women who both answered the phone and help me out, was extremely rude and had a stank attitude. I wouldn’t recommend going here to my worst enemy to go here…. It took everything in me as a 23 year old to not teach this old women some respect … also can I add the fact if you bank with chime or even cashapp they will refuse to take your card . WILL NEVER COME BACK !
-
November 2023 by tacomaterpstra
Everything was flexible and friendly. The lady was very professional. This is my third time using them, my first time renting a trailer. I plan to use their trailer again!
-
September 2023 by Thomas Tomasevic
This is my go-to U-haul location. Rented trucks 5 times in the last 3 years, for business. Never had an issue, and their equipment works. April is great to work with and helpful.
-
September 2023 by John Benny
Reservation online was easy and I had a pleasant customer experience at both check in and return. Will certainly recommend them.
-
August 2023 by Kristen B.
Had a reservation here for weeks in advance, and get to the location to pick up our trailer... and our reservation has been cancelled. They had booked it for 10am, although we told them we weren't sure what time we would pick it up. "I'll just make it 10am," the U-haul agent said when we told him that. Well, this location will unceremoniously cancel your reservation if you are an HOUR late to pick up your rental! They apparently tried to call us, but the caller id for this business comes up as "Nuccios Htng Vn," and when we answered, it was just a dead line. They never sent us a text, or email, or any kind of notification that our reservation had been cancelled. Then they helpfully told us they couldn't give us any of the trailers on the lot, because it's the end of the month and they will be hard to find... and they can't cancel someone else's reservation Like, duh... that's why I made a reservation weeks ago! I have rented from U-Haul so many times with no problem, so I genuinely blame this location. Spoke with uhaul corporate who found us another trailer (an hour away), gave us a discount, and told us, conclusively, that the one hour cancellation policy is "not a thing." Would give zero stars if possible.
-
August 2023 by Jairo Gomez
I arrived 20 minutes prior to my reservation time and they already had my truck ready to use and very clean.
-
July 2023 by Angel Seventynine
Absolutely the worst customer service I've dealt with and having worked the customer service industry that should tell you how far my bar is. Refused my bank card because it isn't a major bank like Wells Fargo as well as my second one and even my dad tried his and they wouldn't accept those either. Ended up having to completely change my reservation, will have to pay more, and all I got for an excuse was "crime rates". If it's that bad why are you still in this location? Don't recommend going here.
-
July 2023 by Kelly Harris
This wasn’t my first time using U-Haul Neigborhood Dealer on 6th Ave in Tacoma and I always remember having a good experience when I come here. This time was no different! Front Desk were all friendly, the truck was clean, check in was a breeze and drop off was very convenient. We’ll be back!
-
July 2023 by Kevin Harris
Amazing customer service and friendly staff. Rented a uhaul for a quick trip. Service was exceptional and welcoming. Truck was pristine and clean as well! Highly recommend using for any of your moving needs!
-
July 2023 by Kaitlyn Shadow
I’m honestly disgusted by the company here. They have their dog in the office, jumping up on customers, barking. And then they’re washing their dog with the water and soap that’s suppose to be for the trucks. Then when we went to confirm our reservation, their computer could not find it. Okay, fine. So we created a new one, which was suppose to be at 12pm. U-Haul gave us 24 hour period of renting. When we were on our way, we got a call saying that it was suppose to be there at 10:30AM, as they had a reservation for it at 11:30 AM. Which makes no sense as we originally rented out at 12pm. Then when we arrived, she said that we had to pay for another 24 hours of the truck, insurance, and gas. And it’s our fault that she had to give the person with the reservation $50 and send them to a different location. However blamed us for that, even though we checked out at 12pm. Do not come here, they’re not professional in the slightest and will up charge you.
