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November 2023 by Isabella
Edit: I think the uhaul company just doesn’t have to systems in place to properly communicate with each other and the customer. Still annoying that we have to pay for additional miles to get to tacoma from puyallup. No UHAUL when we arrived after reserving a week in advance. Things happen, but a phone call before heading out would have been nice. Told us we needed to go to Yakima Ave location, no trucks when we arrived. Closest available is in PUYALLUP. Thanks for no warning and lying to our faces.
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July 2023 by Nicole Madakson
If i can put 0 i would he was sooooo rude!!! And disrespectful luke how can he evem be the manager ??? Because of this guy i am making sure no one around me or my family members rent with uhaul sooooo unprofessional
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April 2023 by aaron bridgewater
Highly suggest not going here. Guy working there was incredibly rude, in person, and on the phone. Was not paying attention to anyone walking in, instead thought having his eyes glued to the tv was a better idea. Waited for 10 minutes before he even noticed me, and when i did get help, it was very clear he did not want to help. Ended up getting a refund and going somewhere else.They need to fire the guy to be honest. Worst place/employee ive ever come across when getting a u haul
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April 2023 by Cheyanne Majors
Don’t go to this location. I called to reserve a trailer for my boyfriend to pick up and the guy on the phone sounded like he didn’t want to be talking to me. Then my boyfriend arrived to pick up the trailer and ended up having a terrible experience and went to another location which he ended up having a great experience at.
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April 2023 by Kelvin Hoang
Professional, quick & friendly
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August 2022 by Gagandeep Bamrah
DO NOT GO TO THIS LOCATION. I was given a truck that had a hole in the gas tank. When i tried to fill the gas tank at the gas station, it spilled all on the ground and would barely get in the tank. I tried to call this location explaining the situation. I talked to George and he was helpful and mentioned we could drop of the truck a little late and drop the key in key box-since this being a safety hazard.The next day we checked the uhaul receipt and we were overcharged, we called the location and talked to Doug. He charged us for 2 days and also charged us for gas tank issue which we could not fix. He also asked us if we fixed the tank, which is ridiculous. He even rented the truck to the next customer without fixing it, jeopardising the next customers safety.We even have receipts and videos of the truck and the gas leaking.DOUG should not be a customer representative. Terrible service!
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July 2022 by Tyler Kane
Went to pick up a truck that wasn’t even there even tho they confirmed my pick up. Bro was 20 minutes late to his shift and took another 20 to tell me they don’t have anymore trucks. Sent me to Spanaway to pick up a truck. Completely inept. Go to any other uhaul
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July 2022 by Andra Pittmon
They rent out a spot at the garage @ $20hr to work on vehicles. Out of the rain and have two car lifts, plus tools...
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January 2022 by Prompt Values
Great place to fix a car!
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December 2021 by Victoria Bishop
Picture of where keys were located was completely different from where you get the keys from, live chat was not helpful. Returned truck early and got charged a late fee, returned the truck with more gas than when I received it and got charged for gas. Terrible location. Will not recommend.
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April 2021 by Wayne Lewis
(Translated by Google) Not particular.(Original)No particular.
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September 2020 by Tony Montana
Very rude hung up phone when asked a question dont go to this place they might steal your stuff or screw you over
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April 2020 by R Churches
Hey they have the Uhauls with the keys in the ignition and warmed up ready to go.
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April 2019 by Daniel Bennett
Uhaul is probably one of the more reasonably priced choices.
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April 2019 by Jen McNett
They worked with me and gave me a sweet rate.
