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September 2023 by Stephen C.
U Pack is the best...On time, great costumer service and drivers where very helpful on the details for loading .I cannot express the ease for our move thanks to U pack.Thanks very much for all you do
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September 2023 by Leanne L.
Long distance moving is one of THE most stressful things one can do. ABF/U-Pack Moving made this stressful thing so much easier. I used U-Pack because I am a single person and don't have a lot of household items/furniture. U-Pack delivered my containers on time; picked up on time and in general, made the whole process go so smoothly. I was able to monitor the status of the delivery as I was not going to be able to pick up my household items immediately. So, the containers went into storage for 3 weeks. When I contacted the location to advise I could come get my things, they were able to move the containers within a day. I hope I never have to move again in my lifetime. BUT IF I DO - the only way I will do it is with U-Pack. They are very courteous, informative and spot on.
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June 2023 by Scott P.
Using Upack was easy and seamless! We contracted a trailer for a move from WA to FL and from start to finish was ready to deal with. When faced with some parking challenges both in WA and FL, the drivers easily adapted and knocked it out of the park. Calling customer service anytime yielded great results. When the initial estimate of transit/delivery was given, I had a plan set in place. When they ended up getting to the destination early, they were happy to honor the original estimated delivery at no extra charge. Overall a great experience dealing with Upack!
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May 2023 by Erin Ashton
The entire team at this location was excellent. The drop off drivers were quick and professional. As was the doubles pick up driver. I highly recommend using this service. I didn’t feel any fees were hidden and the UPack customer service 800 person helped me pick the date that went with my time frame. The three day time frame for us to load on our own was perfect.
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April 2023 by David M.
I was moving across the country for work and this service was fantastic. From start to finish I was impressed with how responsive the team was and how easy the process was as a whole. When I was getting close to packing my container I quickly realized I was going to need another one. Not because of the size, but because I had more items than I originally thought. I called U-PACK and was able to get another container the next day. Once the container was picked up the driver told me the process and told me the container should be at the destination in 8-10 days. My container made it in 5 DAYS!!! I was really impressed with the speed. If you are looking for a moving service I recommend U-PACK. Recommendations to make the process easy for you as the customer:Contract U-PACKWhen/if you are hiring movers, make sure they are also packers. I made the mistake of hiring movers not packers and movers. They just moved my items from the house to the truck.
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April 2023 by Adam F.
If we could give U-Pack more stars we would. Initial setup was simple, easy to understand, and expeditious. The container was spotless and was dropped off on time accompanied by courteous and precise communication by the delivery professional communicated effectively. Scheduling pickup took 90 seconds and the container arrived to our delivery destination exactly as promised with zero shipping damage. The container was picked up within 24 hours of our pickup request. We spoke to 2 competitor companies and was up sold container sizes and services that were unnecessary. U-Pack was honest, transparent, and affordable. Highly recommend!!
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April 2023 by Elaine S.
From start to finish it was truly seamless. I'm not good at writing reviews but I want to share that I highly recommend upack for a big or small move. They moved us from Washington State to Elk Grove CA. Five Stars!!
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March 2023 by Brenda Orffer
We used U-Pack for our move from WA to AZ. They communicated each step of the process and did everything within the timeframe they said they would. The quote we received was reasonable and much less than us renting and driving a large truck with all of our stuff in it. It also mitigated the risk of theft along the way - we have read way too many stories about that. The drivers that managed the trailer/pod were professional and friendly. They made sure we knew what we were doing and how to utilize the tools available to us. We did not encounter any damaged items in the move. Everything arrived safely and intact. They explained the timing to move our items, and everything arrived earlier, so we did not have to wait when we arrived at our new home. Not that we plan to move again (ever!), but if we do, we will use U-Pack for sure!
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October 2022 by Sarah Joy
AMAZING! Moving is hard! No matter what you do it is always going to be difficult. UPACK made my situation as easy as possible for how complicated moving can be. And that was wonderful for me!!!It's exactly as described. They brought my trailer on time. Left it overnight. Came back the next day to pick it up without any issues and off I went free and clear on my drive to a new state.Once my trailer was picked up, I used my phone to pull up the website and a button appeared saying manage my move. Clicking it took me to a tracking update and all the info I would need to get my stuff to me. It was so simple!Delivery day was right on time, and I got a text telling me to call and schedule even though I was already watching my personal page. The customer service teams were cool and friendly every time I had to call.And my stuff was on that truck just like I left it. I only lost one cheap drinking glass in the process. Everything I cared about was perfectly safe and intact.This is a 5 STAR deal at a fantastic price! I would use these people again in a heartbeat!Here is clue however - READ ALL THE INFO THEY SEND ABOUT YOUR MOVE!!!!! And once you do, call the team and check in and ask questions. It will help you to feel at ease and create a relationship with UPACK. I was really glad I called prior and talked through the process.Thanks UPACK! I appreciate you!
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October 2022 by Anne Gaddy
Used this company for two long military moves, great service all around! Great communication, punctual, professional. Would definitely recommend.
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August 2022 by Dennis Williams
U-Pack was very easy to work with from start to finish. They were very helpful in walking us through the process and make best choices. Their updates on the entire process were great and put our minds at ease. The cost savings of working with U-Pack was incredible compared to traditional moving companies.
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June 2022 by Shani Gomez
Great experience with U-Pack themselves! I really did appreciate how uncomplicated the process was. I would say the worst part was the pick up portion - we wanted to hire a moving company to help, but the Nashville pick up location only opened on specific hours (10AM-12PM and 3PM-5PM) during the day which made no company want to help. Although it did save us money because we were able to load/unload ourselves.ADVICE FOR PEOPLE CONSIDERING: Book more than you need and get TWO locks per relocube. We had only brought two locks when each one required two. We only ended using 1 of the 2 (which was great), but had we needed both - it would have been a bit risky.
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May 2022 by Jason R.
We used U-pack to move from Washington state to Arizona. I wasn't sure exactly how much space I needed so I liked the fact that they were flexible and you only pay for what you use. The trailer arrived exactly when they said it would,the driver was friendly and explained everything. When I was done packing the trailer, I clicked the text message link they sent me when they brought the trailer to request a pick up. It was picked up the next day and it arrived in the new location exactly when they said it would. I had three days to unload which was great because I ended up getting sick the first two days but I was able to get it all done anyway. I again requested the pick up and they arrived promptly the next day , driver was friendly again took the trailer and that was it. It was very hassle free service and exactly what they delivered is what they promised. I would recommend them to anyone that wants to move across country and doesn't mind loading and loading themselves.
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April 2022 by Brittanie Pivinski
U-Pack was the easiest part of my move out of state (Washington to Arizona)! They give you tracking updates on where your trailer is and when to expect it to arrive. The customer service was great, the trailer pick up and drop off was on time without any issues. I highly recommend U-Pack and will absolutely use them again in the future!
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March 2022 by Marla West
We had to move cross country and it was difficult to locate a vendor. UPack was the most reasonable price and we were not expecting the service we received. The staff was prompt and we were kept up to date on every step of the way our stuff was is in transit. I will definitely use them again for any moves.
