August 2020 by Chuck F.
Their ATM malfunctioned and took my debit card and now I have to wait a week to ten days for a replacement card(!) Many banks will issue a new card on the spot, and yet, in this day and age Umpqua can't even send a card in two days, three days, even four days??? Not to mention, they didn't know when they could send a technician to repair the ATM. It could be days or weeks, who knows. It seems Umpqua Bank could learn a lesson in modernization and customer service.
