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December 2023 by Annie Mueller
This is a great dive shop. I got my Open Water certification here in 2019 and Nitrox certification in 2021. I recently used the dive shop to coordinate the online/book portion for my Advanced Open Water certification (using a gift card my partner got for me a while back) and Chris provided A++ customer service. They are always so prompt and helpful at the shop! Highly recommend!
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November 2023 by Leeda Hadi
HIGHLY recommend Tacoma Underwater sports! My partner and I took beginner open water scuba classes here for scuba certification. Communication with the team before/during the class was prompt and smooth. Chris, our lead instructor, was attentive, thorough, and organized. We felt very safe with him and his team. We appreciate how the team made the learning experience fun, it truly felt like you were hanging out with your buddies. HUGE thank you to James - his leadership, sense of humor, and knowledge/passion for scuba made our experience unforgettable! Also, shout out to Marty and Sarah (our assistant instructors) for all their help, kindness, and laughs.
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March 2023 by Taylor
Open water certification, wonderful people. Reasonable prices, knowledgeable instructors, meaningful experience overall! I cannot recommend this place enough. If you want advice on gear, dive locations, anything diving related in the area. This is the place, they will help you. They treat you with respect, really good people!
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February 2023 by Steve A.
I purchased an expensive drysuit from this shop and they told me it would be in within 4 to 6 weeks. Their customer service is awful once they take your money. I was given the runaround from each employee I spoke to. After more than 2 months of waiting, several phone calls, and no follow ups from this shop, I cancelled my order. They get one star for refunding.
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September 2022 by Ashley Bowen
Excellent SCUBA instruction from Chris, Marty, & team. Class time was used well, always learning and practicing critical skills. They were amazing at keeping a low stress low pressure vibe which helped because I was really nervous going in. They took the extra time to check in with me individually to make sure I was always safe and comfortable and warm. They are highly experienced divers with a lot of specific knowledge about local dive spots. Will definitely be checking back for gear rentals and tips from these guys!
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July 2022 by Barry O.
I'm an active diver, trusting my equipment will work in far-away places. I dropped off my regulator for full service at the Bvue location. When I went to pick it up, I paid the $200+ asked. Then noticed one regulator hose was frayed at the connection to the valve, the computer was dead, all tension sleeves were pushed down away from the joints making them useless, and one of the regulators popped when I hooked it up to a tank, the way regulators pop when you haven't used them for quite some time. Once the diaphragm pops then it usually works fine, but shouldn't do that if properly serviced. Good thing I didn't wait to inspect my regulator when I needed it in Palau! The store kept my money, though they did replace the faulty hose. But with a dead computer, it's still a useless regulator. I'll not go there again. Back to Lighthouse Dive Center; a little less convenient, but always had top notch service.
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April 2022 by David Harrington
Got a recommendation to get our Open Water certification with Underwater Sports Tacoma. I'm so glad we did!Had a fantastic experience getting certified with my son, and impressed by their awesome team - Chris V., Kyle, Chris, and Marty.
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March 2022 by Randy Mueller
Total waste. Never came out from behind his desk, even after I told him I was there for a full gear sale. Basically ignored me.Shop elsewhere.Can imagine how they would ignore you if you had an issue with the equipment.
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February 2022 by Truett Calvin (Hobbes)
Got an avalanche airbag canister filled here the staff was very helpful and quick. Great price of 16.50 for the refill definitely coming back.
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January 2022 by Cory Maynard
I called Underwater sports in Tacoma and they set me up with,Jim Minor, the best advanced diver instructor I’ve ever worked with!
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July 2021 by Billy D.
I know this dive shop from dealing with them professionally. I've had tanks hydro'd and inspected, dry suits repaired, bought equipment and had my gear serviced. I have only had good dealings with the staff. They are helpful, knowledgeable, and friendly. Sometimes the turnaround on service work can be lengthy I don't mind because they do quality work. One good thing is they put on many classes at all levels. I have not rented gear from them but I trust their gear is updated and in good repair. And.....once a year they put on Diver's Fair. It's a huge sale at deep discounts. Don't miss it. This year it's this coming weekend. If you dive go check it out but get there early. July 30, 31 /Aug 1
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June 2021 by George H.
I only had the battery to my underwater dive computer/watch changed here for my dive, and so, based on that service, I am giving them a five star review. As I think they did a great job! I look forward to diving in San Francisco Bay with my watch! Hurray! Just a heads up, the two times I have been here, once to drop off my watch and once to pick it up, we saw a lot of hooker like people in the streets hanging around. Which seemed rather odd, so we googled N Aurora Street, and turns out, it is the place to pick up women of that said service. Personally, I am of the opinion that they should just legalize prostitution and collect taxes on it, like in Amsterdam with their regulations. But I point it out in case it surprises you like it did us, as we weren't expecting it! lol~! That said, this is out first time to Seattle, and first time to the area, which we would have never known about, had we not had to look for a store that could change the batteries for us!
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October 2020 by Danielle Casa
Great shop! Very helpful and informative!!! Always answering my questions.
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October 2020 by Angelica J.
If you have any kind of pulmonary condition you may want to consider getting your certification at a different shop. I have a history of asthma and have been diving for a few years. It was been a while since I last dove & went to the Edmonds location to sign up for a re-fresher class. Upon reading my intake form the attendant said they do not certify asthmatics as a shop policy. She didn't give me any alternatives or an option to get cleared by a medical provider. This shop has a poor reputation in the diving community and I can see why.
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October 2019 by Matt Snyder
Excellent people, very friendly and helpful!
