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November 2023 by Cash ..
Terrible service I went in with $4000cash and ask for larger bills and the the teller gave me back $3900 I was in disbelief till then getting bigger bills in a bank will never be the same
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October 2023 by Heather Ingersoll
I have been cashing my independent contractor checks here , weekly, for the last three months. As A Non account holder, It takes a minimum of ten minutes up to thirty minutes to get my check cashed. After waiting ten minutes in line outside this particular week I was told to come inside only from now on.....I gave them the check like I always do, written by the same man who's been writing them For the last three months, And I'm told this particular person is not authorized and they cannot cash the check. I explain that they are wrong that this person writes checks every day for the performers and the independent contractors. I asked them to look at my history of check cashing there and see that this person has written the majority of the checks ive cashed at this branch in the last 3 months.... They called someone who doesn't even work in the day to day operations of the business, and then refused to cash the check. "If you had an account with us you can avoid these issues" seriously? Why would I want an account with such an incompetent institution? Hard pass.
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September 2023 by laurie alvaro
I've been a us bank customer sinmuchce March 21 of 1998 that is 25 years us bank people helped me out alot I lost my bank card they gave me a temporary card at us bank I go us bank on bridge port and 93rd the only problem I had I went to the ATM machine I took too much money out and I tried to re deposit and I couldn't and I called the bank and they told me the machine was not working and they told me that my bank card was working and they told me to a another bank I had these same issues
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February 2023 by Doll MyEyes
Matthew is just absolutely awesome! Knowledgeable, patient, thorough!! He confirmed with a coworker on my most important details just to be certain I wouldn't see surprises later!!
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January 2023 by Destry Witt
My new business banking branch for deposits. They're quick and efficient with walk up business. I appreciate having local branches where i can get things done in person.
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April 2022 by tran thi
I really don't understand why sometimes they deduct $2 statement fee or refund it back my account, even though I checked in paperless. I always check my account and then call for them, so it really wasted my time. Maybe I should consider about should I continue use service from US bank, cause their system really have problems.
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December 2021 by Tiffaney Rebeccca
Walked in. Was completely ignored, waited a few minutes to cash a check, was told I couldn't without an account. Asked to open account but since they close at 5- it was too close to closing they couldn't be bothered. I work retail and I've gotten better customer service from potatoes.
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October 2021 by cj
Came in to do deposit 2 of the employees were nice. Manager had a attitude didnt give me deposit slip and told me to figure it out. Great manager... will be getting rid of my us bank and staying with wells fargo and bank of america. Thanks shantel for the attitude.
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September 2021 by craig spurlock
Came in to do deposit 2 of the employees were nice. Manager had a attitude didnt give me deposit slip and told me to figure it out. Great manager... will be getting rid of my us bank and staying with wells fargo and bank of america. Thanks shantel for the attitude.
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March 2021 by Eric Buckman
Great ServiceNice Bank
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December 2020 by Erin W.
I've been with US Bank for over 10 years and with this branch for 2. The staff is pleasant and helpful, never had an issue. I appreciate your hard work!
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October 2020 by E J
Worst US Bank in the city! I work as a bartender and always deposit my tips into atms. I've never had a problem until i used their atm. It took all of my money and spit out a error receipt with an 800 number on it. I called and they told me that i could go into the bank as it was connected to that branch. I did and their system was down. Also told me that i need to file a claim to get my money back and know the denomination of the money i deposited. That's the freaking reason why i use a bank is so they can keep track of my money! Will never use this branch again.
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February 2020 by Larry
Always kind and professional. Usually quick service and convenient.
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January 2020 by AngelaMija F.
Zero stars to the bank for the fact they never have enough staff to efficiently provide help to the customers . I have to wait ten times as long for something that takes three seconds to do.
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January 2020 by Dog Lover
Was a customer for over 20 yrs. Had a personal and a business account. Manager and assistant manager LIED to me. I Closed my account.
