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January 2024 by Richard Truitt
Always a good experience and service
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November 2023 by Terrie Shinn
If I could give zero stars, for my review, I would. Vanessa A was the worst customer service rep I’ve ever encountered. Customer service is definitely not her strong suit. The manager Jason is in the same boat. I will be removing all of my accounts from USBank due to the dissatisfaction I’ve had with the banking staff at this particular location.
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November 2023 by Nick Zhao
The people who’s working in the front desk is the most friendly person I’ve ever met. Thank you for helping me
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October 2023 by Veado H.
This is my least favorite US Branch. First off, I want people that handle my money to look professional. The staff here dress in T-shirt and jeans. It make me feel like I'm in a Goodwill. Secondly, the tellers can seem to not want to do much. If they can steer you towards using the us bank app, they will. This adds to the casual attire and gives the impression that they want to do as little as possible to assist.....
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July 2023 by Tiffany F.
Beth the Client Relationship Consultant was amazing! Extraordinarily friendly and patient. Walked me through everything and made sure I completed all tasks to have my new account up and running ASAP.Overall an amazing bank and this specific location truly embodies that.Two thumbs up, US Bank, Lakewood! ????
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July 2023 by GB
Amazing customer service!! This is the only location I go to because their team is friendly and helpful.
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June 2023 by J Grajeda
Customer service Great. Not crowded on weekdays. No restroom for customers.
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February 2023 by jazmyn Braithwaite
Atm stole card for a solid 10 minutes and wouldn't give it back. The machine would not let me enter pin or hit exit.
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November 2022 by joji gill
Worst branch employees ever. I would give negative 5 stars if possible. Waiting in drive through or inside is like 30 minutes for a transaction. Every time you go they pull a new rule , we don’t do this and now we don’t do that.
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August 2022 by John Selden
Why are there rainbow/trans flags all over this branch? Why is my bank preaching its politics to me? I don’t have a problem with the flags, I have a problem with political pandering from soulless corporations; it’s disgusting and I’m tired of it.
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July 2022 by Nick Carmody
Wanted to leave a review for Mila. She is absolutely amazing at her job! I’ve been to 4 banks in the area trying to cash a certain type of check as I have a bank That has no locations near here. She solved the problem in under 10 mins at a super fast pace! Amazing worker!!!
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January 2022 by Diego Cordero
I love this bank. I deposited 50 dollars very easily.
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June 2021 by Bill M.
I am so sick of banks still abusing overdraft fees, and especially during a pandemic with so many of us struggling financially! I called them after they reposted a $7 charge I made on a different date causing about 4 overdraft fees totaling $148 . I called to graciously ask if they could take some or all of these off for me. I had been traveling unexpectedly to see my Dad who was very ill. Right away, "No, sorry can't help" Asked for a manager or someone else. He refused and said it's policy. I am a long time client whose account is very consistent. This is how they treat people on a professional financial level. Should be ashamed!! Time to find Credi Union. Azzholes!!!
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June 2021 by Brandon Abel
Went in 2 weeks ago to open a account and they put a hold on my account to verify my identity but didn't inform me causing late fees on several bills. I came in 3 times to give them the information but they still wouldnt let me use my account. After they finally verifyed my information they started asking for my wife's. Some new policy were they need your info 3 times after you already gave it to them. Idk what kind of bank let's you open a account then not use it. They should have better communication with their customers about what they need to open a new account your first visit Not 2 weeks 3 visits and 90 dollars in late fees later.
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February 2021 by Brian Batchelor
This place needs more 5 star reviews. The customer service is amazing!
