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December 2023 by Henri Julian
Jeremy was the most amazing help ever! I had accidentally ordered something online without filling my address in correctly, and the website, DHL, nor USPS would answer their phones so I went to my local post office in person. However, Jeremy helped me immediately by going out of his way and finding the route of my package, who would have it on their truck, and staying after hours to find it for me and let me come by the same day to pick it up. This was by far the best experience I’ve had with USPS and any local post office I’ve lived near in years. All of us have had a missing package at some point, and he related to my own issue and went out of his way to save my Christmas! Thank you so so much for intercepting the package before it was sent back to the seller so this gift could arrive in time. You’re the best!
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December 2023 by AverageArmadillo
Regularly delivers my mail to the wrong house, then when you contact support they somehow already know they did, it begs the question on why if they knew they did why would I have to file a support ticket for them to attempt to retrieve it? I honestly believe my delivery person is maliciously compliant in their duties, as they love to put packages into my mail box that from my side are impossible to remove without damaging the product. I've spent over a month trying to get this one item delivered for it now to be stuck inside my mailbox, then lo and behold on Christmas eve they call me about it, just before 8am! So when I try to call back it says they aren't open. So how did they just call me? I'm a big supporter of the post office I just wish I could figure out where this disconnect is.update: received a call from Justin, he was able to sort out the problems and despite having the terrible job of having to call people with complaints actually seem'd to be in good spirits despite working Christmas eve. Hopefully he hits the top category in his yearly performance review!
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December 2023 by Erin Settelmeyer
trying to call the post office to ask a question is impossible. I understand its the holidays, but if there is an option to speak to someone, someone should answer, I take that back > I have had someone answer and hang up right after twice now.all I want to know is if something is sitting there waiting for me since it says it was delivered on the 13th and I watched my cameras and it was NOT delivered.
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December 2023 by Stephanie Weaver
Sometimes they forget to scan packages and since there isn't a clear pre paid drop off zone it makes it a risk to just drop off because there is always a line.
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December 2023 by Lidija Gulczynski
If I could give zero star I would! A mail man took a u turn when he saw me standing in front of a mail box and this is second attempt for them to deliver my package, and I called prior to see if everything is correct, he, she, they, whatever they wanna call themselves these days literally took any turn and didn’t even pick up the mail we needed to be sent once they saw me and we live in a 7 house street. Also service sucks Bcs you can’t call anyone. Can you believe that they run when they saw me waiting there!?
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December 2023 by Linda Anderson
My sister put the wrong zip code on a package she sent me. It went to Parkland Post Office instead of Downtown Tacoma!!Fortunately, I reached Shane at the Parkland post office, who was wonderful! He was friendly and helpful.He located my package quickly and changed the zip so it would come to me!I am very grateful for the hard work done by USPS! Thank you very much!!!
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October 2023 by J
Amazing employees who are fast, attentive, and patient. People (aka Karens) who whine and complain will be sorry if FedEx or UPS takeover because for them, it's all about profit. United States Postal Service workers are the consummate professionals!!! Thank you!!! P.S. My only recommendation is to replace Louis Dejoy and his XPO Logistics.
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October 2023 by gail dillard
I wish this post office would deliver mail to the right address. Mail goes 2 blocks over to 10 blocks over or is overlooked all together. Plus always getting someone else's mail.
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September 2023 by santos iglesias
I've been using this location for over 2 years now. The packages I bring are already paid so just drop of and get a receipt from them. The las time I dropped off I left it there for it to be processed without me being present, for a 3 medium shirts package they charge an additional $39 for an already paid stamp. It's happened a few times when the package are dropped off. Just wait for your receipt to make sure.
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June 2023 by Michael Lehman
My neighborhood has community mailboxes. When checking my mail today the carrier left the mailboxes wide open! Tried for an hour to reach someone at the Parkland branch to report. No one answers the phone!
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June 2023 by Holly P.
Went to the post office today to send out a package. The woman that waited on me was cold and rude. I accidentally put the to and from in the wrong place and she threw her hands up and acted like it was the worst inconvenience. I just told her forget it and h would go to ups. I feel as if it was racially motivated. She was nice to others but not me.
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May 2023 by Audrey G.
On May 8th this hateful postman threw my packages in the pouring rain. When I submitted a tracking number it stated handed packages to an individual. Such a blatant lie.I can't understand why these people are still employed.No one answers the phone.Although earlier when I first started complaining a supervisor called me twice. He stated a lot of complaints have been filed.And I should get my Doctor to write a note explaining my disability and why my packages should be delivered to my door.Or have the post office hold my mail for pickup.Damn the inconvenience of the costumer!I am so sick of these people at the 320 Garfield Street post office.
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April 2023 by C M
This is the worst post office I have ever experienced with. I have never had any issues with any other post office, ever, until I moved to my current location. I had a small package that was marked delivered to my address and I never received it. I opened a case for them to look for my package. It took them 6 days for them to call me regarding my package just for them to tell me that there was a new person running the route that day, and they will have a mail person go back to check the cluster mailbox to see if was in the wrong box; 6 days later! Then they told me that they are closing the case because it was time sensitive and they will call me back on Monday. Two weeks later, I never received a phone call. I check my informed delivery and the status of my item says disposed by the post office. What? Really? You disposed an non disposable item instead of trying to redeliver my package? What's really going on over there? And this is one of many missing mail I have never received. This post office needs to be investigated asap because they stole my package. They told way too many lies, that I have recorded, that made it clear it was stolen by their workers.
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March 2023 by C H
This is the worst post office I have ever experienced with. I have never had any issues with any other post office, ever, until I moved to my current location. I had a small package that was marked delivered to my address and I never received it. I opened a case for them to look for my package. It took them 6 days for them to call me regarding my package just for them to tell me that there was a new person running the route that day, and they will have a mail person go back to check the cluster mailbox to see if was in the wrong box; 6 days later! Then they told me that they are closing the case because it was time sensitive and they will call me back on Monday. Two weeks later, I never received a phone call. I check my informed delivery and the status of my item says disposed by the post office. What? Really? You disposed an non disposable item instead of trying to redeliver my package? What's really going on over there? And this is one of many missing mail I have never received. This post office needs to be investigated asap because they stole my package. They told way too many lies, that I have recorded, that made it clear it was stolen by their workers.
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March 2023 by Ryan Richeson
Go to check my mail today, and theres a letter in there and I see the latch for the lock is broken off, yet nothing has been said to me and delivery driver apparently just put more mail in there today. How hard is it to give a courtesy call seeing that you can't lock the mailbox? Theres also been a mailbox right up the road that has been on the ground from getting hit for months and nothing has been done to replace that.
