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March 2024 by Arthur Kendall
The lady was very rude to us and basically refused to help us, accused us of being rude, and sent us off to another post office. DO NOT go to this post office, pick literally any other
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December 2023 by Linda Anderson
My sister put the wrong zip code on a package she sent from Massachusetts.I put in a lost mail notice and the very same day, I received a phone call fromRudra. He was so helpful and kind. He gave me the phone line to the Parkland so I could contact them directly! Thank you for the prompt, professional service!!
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November 2023 by Christian
Lynn the woman working there is so nice and so friendly and so helpful.
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October 2023 by That's Tacoma
Hard working Post office in a quite interesting historical building. It's cool and all, but nothing to go postal over.
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October 2023 by David Brallier
Passport appointment scheduled one month ahead arrived a few minutes behind schedule due to traffic from Seattle and they had a sign up saying applications for passports are closed at one. I was there at 12:45 and she would not help me could not get my passport or go on my trip The lady at the front desk has the worst Customer Service I’ve ever seen in my life horrible!! The worst I’ve ever experienced.
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October 2023 by Jessi B
They cancelled my passport appointment literally a few hours before the scheduled time. No respect for others time and effort at all
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July 2023 by Jacob Gerhardt
30 minutes after opening they're closed. There's no other window and no indication of when exactly this sign was put up or when they'll be back. Who thinks this is informative or helpful?
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July 2023 by Penny M.
We are harshly understaffed and appreciate your support and understanding. We love where we work and our community. Please continue to have patience as we work through these tough challenges. Thank you, and please know how much we actually care.
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May 2023 by Jennifer Derevolcov
I tried to get my passport done here twice, both appointments were cancelled. I was not even notified 24hr before. I waited a month to get the appointment, very unprofessional and disappointing. Don’t schedule passport appointments at this post office.
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May 2023 by Christina Blakeman
I had an appointment here to get my passport and it was a lovely experience. I couldn’t find the entrance as my maps app put me on the left side of the building. An employee in that area nicely directed me to the location. I ended up being a few minutes late with not knowing the entrance and the line when I arrived but the lady who helped me was so kind and friendly. It was a pretty quick process and I am glad I was able to get in and out without any issues.
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April 2023 by Allen M.
I rarely use this Post Office, when I do I find the service quite excellent and I highly recommend it.
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February 2023 by Joshua Yang
Canceled passport appointment less than 24 hours from appointment time without any quicker rescheduling options. Next appointment is at least a month out.
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January 2023 by Jun Y.
Do not go here for a passport appointment. We booked an appointment a month out for 2 kids under 4. Given our difficult schedules, this was an appointment that was hard to coordinate. Then, less than 24 hours before our appointment, our appointment was cancelled due to "training purposes." There was no effort to rectify this inconvenient situation other than "please accept our sincere apologies." Of course, I look at the calendar for more appointment dates and it is at least another month out. I am at a loss for words at how unprofessional they were.
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October 2022 by Mark Nguyen
Only have side road public parking so hard to get one, got in late for 5 minutes and they already moved to 2 people ahead ,on top of my appointment. Couldnt get help so i have to reschedule for next available apointment, which is following month. So disappointment.
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August 2022 by Cam Kay
The U.S. Post Office Downtown Tacoma and Federal Building was built in 1910 and added to the National Register of Historic Places in 1991.
