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March 2024 by Amber Wolfgeher
I have been taking my pets to VCA Pacific Ave for over 30 years. Everyone who works there is kind, professional and knowledgeable. I’ve never had a bad experience with VCA. I brought my two dogs Juno and Falkor in today and had another wonderful experience. Juno has severe anxiety, especially when vaccines are administered. James was AMAZING! I have never seen Juno so calm and happily distracted when a shot was given, James has a gift! Thank you for making both pup’s experiences pleasant. Dr. Hurtado was also great! I appreciate the entire VCA staff. If you’re looking for a vet for your animal family members I highly recommend VCA! Additionally, their emergency care is top notch. We never want to find ourselves in the position that requires an emergency visit, but knowing VCA is there gives me so much peace of mind. The care and wellness of our pets is their top priority.
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March 2024 by Allee M
Extremely friendly and willing to listen and help. I never feel fear-mongered into making my decisions and all the techs and vets are understanding and helpful!
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March 2024 by Paul Berryman
Not sure what Is going on with a 24 hour vet, always loved ya, but are we chic fil a now, closed on Sunday hope your pet makes it by Monday, not cool
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March 2024 by Jeph Fandingo
Wonderful vets and techs, good prices, good atmosphere, would recommend! ??
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February 2024 by Snow Bunny
Made an appointment over a month ago just to wait 4 hours in the car to even get into a room to be seen.... Absolutely unbelievable, not to mention they considerably recommend unnecessary tests for things that "could" but very unlikely happen. This was a yearly checkup appointment and they want to do blood tests and X-rays and a fecal sample. I just wanted a checkup, this whole visit took 6 hours for a checkup.... Anyways he is completely healthy from what they see but again they want more tests so they make more money. Why recommend unnecessary tests when my dog is young and healthy. Bill from the checkup alone and shots was $570. The tests they wanted to perform estimates over $1200 hell no
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December 2023 by Franklin Rabbit
The VCA animal hospital was so amazing when I had an emergency visit with my cat a month ago. Everyone there from the reception to the doctors was so kind and gentle with me and my sweet cat. I came in so panicked, and left feeling so much relief (as did my cat, Robert!) they then quickly scheduled some follow ups for my cat and have been the same extremely pleasant experience coming back.It made me immediately so comfortable and happy to see the staff loving my cat as much as I do, I know he is in great hands here. Thank you so much!
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December 2023 by John Fleshman
Vets like this just hold you hostage and need to have customer service training. You go in for urgent care and wait over 4 hours without updates without information just being told, “ your next.” They show no care about your time, it’s just sit and wait. I’ll not even mention the ridiculous pricing standards vets have now, where it’s either pay your rent or fix your pet, because vets want to feel special because they are drs so they charge absolutely ridiculous prices because there are no other options. The entire system is a mess.
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December 2023 by Bronwyn Webster
VCA has great staff who care deeply for the animals that come in need of care. I always feel respected and valued. The staff are very careful and tale great care of my senior dog
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October 2023 by James Chafe
Friday afternoon our dog became very ill do to kidney failure. It was time to put her down, one of the hardest decisions we ever had to make. We called our vet a Animal hospital of Parkland and were told that they were booked for the rest of the day and would have to find someone else to do it. We had been going there for about 10 years and we were told that they were booked up. We didn't know what to do. I called VCA and they told me to bring her in as soon as possible. They were extremely busy and only one vet was working. They got us into a room immediately which was very nice because we were both crying. Everyone one there was very nice and understanding. They made this terrible situation as easy as possible. The young lady at the desk and the vet were great.
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October 2023 by Ashley Anderson
I was really hesitant coming to the north location. We were going to the one near ace hardware. The vet and his team moved up here and I'm really glad they did. Even though they are further away...everyone here is wonderful. They go above and beyond and you can tell they care about their patients. We didn't get our regular vet (hurtado)...but we were lucky enough to get another amazing Veterinarian Dr Lara. Thank you all to the staff, and looking forward to seeing you guys again for more check ups and any concerns I have for my furbabies.Only negative is prices. Not their fault..but boy did it get expensive.
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August 2023 by J
Tried to bring my dog into the emergency room and was told to look elsewhere because they were too busy... Defeats the meaning of E.M.E.R.G.E.N.C.Y.....! My fur baby eventually passed away... I was a committed customer for 10+ years and brought my fur baby here numerous times... Neverrrrrrrrrr again....... Prime example of what happens when things become corporatized.... compassion seems to be replaced and streamlined for maximum profit... I just read another review of a guy who said his cat was, "bleeding out!" And their response was was along the lines of, We understand the stress when your pet isn't feeling well...., REALLY???? ??. He said his cat was B.L.E.E.D.I.N.G O.U.T......! Not that it was just not feeling well.... ?
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July 2023 by Ash T.
These people are absolutely amazing. I am so grateful for this staff and their care for my pet and myself. They went out of their way to help me in an emergency and get my cat cared for, thank you all so much.
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June 2023 by J Street
A customer deserves to be treated with respect and dignity. $180 for an exam with the website offering $20 off. I courtesly confronted you before leaving with my dog, and your silence sealed the deal. I will say you did offer water to my dog. If you prefer bigots, this is the place for you.
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June 2023 by lourdes lopez
They were great. They got my dog Elmer in same day as an emergency visit do we could get him meds got skin allergies. He's also allergic to flea saliva?? Very interesting. Would recommend and will keep going here!
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April 2023 by Kristen Moe
VCA has out done themselves this time. We had to put our sweet kitty girl to sleep, and everyone we encountered was sympathetic and so kind. This was my 7yr olds first pet we had to send to the rainbow bridge and it made it so much harder. The people who work here are incredible. With that being said, yes their prices are higher thanother vets, but I will forever stand by taking my fur babies to the best. Thank you VCA for treating our Bootsie with such love and care.