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June 2025 by Julie Pfeffer
Astonishingly poor service at this store. I arrived at 10:30 on a Monday to get a replacement SIM card. Despite 4-5 employees “working” in the store and only a total of five customers being helped before me, I waited more than an hour and 15 minutes to be served—and even then it was only because I finally got so frustrated that I started making noise. Not a single one of the staff appears capable of the slightest bit of multi-tasking, even when the transactions they’re working on have plenty of downtime. One employee did absolutely nothing except for checking in customers for the waiting list, a task that required perhaps one minute of work out of every ten minutes; he spent the other nine minutes just standing there staring at a long line of increasingly angry people. This one finally processed my SIM card for me once I started strongly complaining about the wait; the transaction took all of five minutes. It could have been done anytime in the previous 85 minutes that I’d been sitting there. Hands down the most inefficient and infuriating retail experience I’ve had since I lived in the Soviet Union in the 1980s. If I could give zero stars, I would. Whoever manages this store ought to be fired.
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June 2025 by Daniel Steele
Did an online order that Verizon messed up in multiple ways. Had to come to the store a couple times to get everything fixed. Dwayne was great and got the problem resolved right away on my 2nd trip; I wish I would have gotten him the first time. I’ve been a Verizon customer for 15+ years and Dwayne turned this experience from terrible to excellent.
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June 2025 by Manda L
Spoke with Eric about some Internet plan options and was super impressed with how helpful he was. I’m looking to switch from Century Link and the excellent customer service that I received solidified that I was making the right call.
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June 2025 by Jill Wolph
I enrolled for Netflix and Hbo combo for 10$, but when I got my bill in it has Netflix on the charge twice. Hbo and Netflix combo and some how they put Netflix standard. That is 20$. I called for support and they just had me unenroll and reenroll. So just watch out on charges that is slipped into your bills.
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June 2025 by robyn strand
Liz is super helpful, lightens the mood with her dry humor and eased my confusion through the process of switching plans! Thank you Liz for making this an enjoyable experience!
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May 2025 by Jim Music Stevens
If it had not been for Dwayne at this location, I would have been rating Verizon at a 1 star. I have been fighting Verizon for the promised price on You Tube TV for 3 months. Between chats and worthless phone calls, I lost more than 3 hours of my life with each time a promise that the problem was fixed. I spent a little over an hour with Dwayne in the Tacoma Mall Verizon, he connected with someone that knew what they were doing and together they fixed the 3 month issue. Kudos to Dwayne!!!!
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May 2025 by Nicholas Merrell
Corbyn and it team there are a joke. Sold us an iPad and a pencil and then the pencil didn’t work so we went back he gave us an attitude and then sent us back to the store in Puyallup saying they didn’t have the pencil. Turns out it was the WRONG ONE THE WHOLE TIME. Disrespectful. Uninformed, just looking to get a commission. They are the WORST!!!!!!!!
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May 2025 by S B
Took over an hour to be helped by the most Incompetent person on earth. They even had to call Verizon support and were corrected right away that they were wrong. Wow.
Edit Update, Still working on getting my bill corrected due to the Incompetent employee that helped me here. I have now wasted 3 hours of my time on this issue and will still have to call again in another 30 day's. I would love to post the video of the employee here incriminating herself and trying to blame me. What a joke!
Update #2 now 2 months later just received my bill, it's 3 times the normal amount. Once again from your employee that said she new exactly what she was doing. Well i figure what she did to my account should take 3 billing cycles to get corrected, i have now spent over 5hours on the phone with Verizon customer service. One more month to go.................
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May 2025 by Steven Troy BURROWS II
LaMarsha is the newest member of the marvel avengers in the cellular multiverse of getting things done. Because of her ability to understand and problem solve for me and my family our world was saved.
Thank you
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April 2025 by Christa Cushon
Carter and Kajuan were great.
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June 2024 by John Oscar
Orlando has the best customer service I’ve ever seen from any Verizon rep. Top class. Top tier. Top bloke.
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June 2024 by Justin Peterson
Went in yesterday to get 5G home internet basic plan. The worker said that’s the one he signed me up for and rushed me through the process. It wasn’t until today when I double checked (because workers at this store have acted shady before) to discover that he signed me up for the more expensive plan.
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May 2024 by Joy Dominique
Worst experience, maybe racism?
Overall the entire customer service was 0/10. Our sales woman (the lady with darker hair and some arm tattoos) was so disrespectful the second we walked in to my parents and I, I don’t know if it was racially motivated or if she is just mean to all. She made my mom and I feel so belittled when we didn’t know what phone we were getting yet, refused to listen and rushed us to get new phones. She wanted nothing to do with us, and it upset me to watch my parents who are 60+ be talked over and watching her talk down on them. Please get a better staff at this location. This was such an upsetting experience.
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May 2024 by Jeffrey Allen
Some of the worst customer service ever. This is my second time in my 30 years where I’ve had to write about a bad experience. Unfortunately this is in regards to the manager. He is easily the worst part of this store, we went in to upgrade my phone. 1500 upgrade is a fair amount of money so I would assume going in that I would feel welcomed and assisted. Neither of those things happened. He proceeded to tell me that I’m not a manager for my account so I need to have the actual manager be present or make me one. Keep in mind I’m confused because the process has changed since I’ve last upgraded , so I call my brother ( the manager of the account ) so he can explain the situation to him. He can’t explain it. A very long story short, my brother makes me a manager so I can finally get my new phone. The manager tells me it will be a 20 minute wait. Then verizon sends me this text saying 20 minutes remaining. I’m not exaggerating when I say we are waiting over an hour before we are helped or anyone addresses us. The manager is the only free person there, he just stands at the door and is not helpful. He doesn't update us on our wait, he just stands there greeting customers. I understand that his responsibilities are different than associates, but if anyone has to wait over an hour to spend a thousand dollars then something isnt working properly . Take some initiative? I felt bad for people who had to wait after us. So unfortunate that it had to be this difficult..
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April 2024 by Chris Looney
Les is an excellent employee and very knowledgeable. He made the experience seamless and painless for a phone upgrade. He was very personable and polite and guided me towards making the best decision.
