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February 2024 by Emily R.
The manager, Kara, was a real gem today. I previously went there and was advised I was a certain size. I went back today to exchange a bra I got and Kara was able to fit me into the correct size. She was so nice and knowledgeable and I appreciated her assistance so much.
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February 2024 by Michael Garcia
Honestly they don’t deserve any star at all, The associate doesn’t smile and stairs at you with dreadful look and when you asked for help and see how you dress they frown and ignored you. Clara and The Manager on floor Ruby doesn’t accommodate you unless you look well presented, by the way I went there with my work clothes which a guest wasn’t appropriate for them. I wish whoever the highest manager properly train them again.
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January 2024 by Diane V
Giving 0 stars to one employee specifically. I came in yesterday and I had a quick question, The worker wearing a pink puffer with fluff on the hood and she had a bun (didn’t get the chance to get her name) she barely wanted to answer my question. And when she responded she had such an attitude and was being sarcastic, I’ve been to multiple victoria secrets and never been treated so poorly. The WORST customer service ever!!!!! at least from that one employee.
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April 2023 by Dan Morrill
Great sound track on the overhead music. Sadly they did not play the Victoria’s Secret song. Cool place
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November 2022 by Felicia T.
As a long time customer and former employee of Victoria’s Secret, I believe the store manager and accompanying staff should be knowledgeable of their company’s return policy regarding DEFECTIVE items. Here it is below for clarification since it is clearly misunderstood:Can I return a store purchase without a receipt?After the return window (30 days)* or if you do not have a valid receipt, we will help you exchange the merchandise. If the lowest selling price for the returned item is less than the price of the item(s) you receive in exchange, you will be required to pay the difference. You will not receive a refund or merchandise credit for the difference if the lowest selling price for the returned item is more than the price of the item(s) you receive in exchange. You will be limited to $250 in non-receipted returns tied to exchanges within a 90 day period (this does not include defective merchandise).
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November 2022 by Linda Dain
It's 11:40 they are closed. Since there's supposed to be open at 10. Fail.
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November 2022 by Erica K
Love this store, the workers are friendly.
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July 2022 by seedmix
the selection was very cute at pink and i found exactly what i wanted. very inexpensive but when i went home to try them on, they were too small, and i bought their largest size. dont go if youre a bigger chested person like me. they dont carry above a DD but even then they run very small
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July 2022 by nevoura
i was here recently and i just wanted to pick up a few this and this one employee Christina or kristina kept giving me dirty looks. and was following me around as if i was stealing. and when i asked her questions she didnt help me at all just tried to rudely cash grab me.instead i went to ask help from some blonde girl employee there she was super sweet helped me get what i actually need. helped me even get a credit card with their store. didnt even know they have that its so cool!!! glad atleast someone there knows how their manners and is actually trying to help and not cash grab. super friendly i believe she was european!! amazing service with her. shes the only reason im giving 4 stars. maybe will come back again. ????
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June 2022 by lil uzi
i was here recently and i just wanted to pick up a few this and this one employee Christina or kristina kept giving me dirty looks. and was following me around as if i was stealing. and when i asked her questions she didnt help me at all just tried to rudely cash grab me.instead i went to ask help from some blonde girl employee there she was super sweet helped me get what i actually need. helped me even get a credit card with their store. didnt even know they have that its so cool!!! glad atleast someone there knows how their manners and is actually trying to help and not cash grab. super friendly i believe she was european!! amazing service with her. shes the only reason im giving 4 stars. maybe will come back again. ????
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May 2022 by Kennedi Brice
The workers are kind of rude. Came in at 4:30 on Jan, 12 and the two girls in front looked at me and said nothing lol. Whatever, just left ??♀️
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April 2022 by Blanca Martinez
Horrible experience it seemed like no one wanted to help me. Gave me the wrong size multiple times. No one in yhe dressing room to help they just said leave the stuff their and walked away. Finally got tired of looking for someone to help me and just left.
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March 2022 by Caitlin Johnson
I'm giving the store one star only because I have to in order to give them a rating they should really offer negative star ratings.... After working all day and getting off at 7:00pm and driving to the Tacoma Malls Victoria's secret to try on some bras I was in line to get a fitting room at 7:35 and after being ignored blatantly for at least 2 to 3 minutes this sad excuse of an employee named Shannon came over and very very rudely blocked off the fitting room. I cleared my throat and said I'm excuse me I was in line for the fitting room she looked at me rolled her eyes dramatically and said "yeah well obviously I just closed them". I have never been more disrespected by a person in a customer service role. If I were you and you were contemplating whether to try this location or not... save yourself the time and don't go. I would definitely try a different store all together
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February 2022 by Kyle Fletcher
Don't know when it became acceptable to stand at the door 15 min before you close and tell people they can't come in because your closed but okay. We knew exactly what we wanted and would have been no longer than 10 min.
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September 2021 by Rusty Van hoek
What could I say Victoria's secret hey you know when you take your lady friend there everything's good