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December 2024 by Ashley Krischel
I wish I could remember everyone's name who assisted me while I was there, but I can say that no matter who I spoke with, everything was excellent! I checked in for my appointment 15 minutes early and started browsing for frames. Within 10 minutes, they took me to the back for testing. Within another five, I was seeing the doctor himself. Being that I am new to the state of Washington (but not VisionWorks), he read over my notes from the Denver doctor. We spoke about my former lazy eye, astigmatism, and what I'm trying to achieve... he provided his recommendation & sent me back out for frames/payment. [Super quick exam, friendly and knowledgeable!]
The person who helped me with the frames and to check out, was super sweet! The insurance that I have is not the easiest to work with as she had to individually key in every price... she kept apologizing for the length of time it was taking (even though I felt it was going quickly.) All in all, I was in and out in about an hour. The majority of that time was me picking out frames, haha.
I would highly recommend this location to anyone needing Optometry!
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December 2024 by Amanda Thomas
Great experience- the whole team today was so helpful and knowledgeable! Audrey took great care of us- definitely will be back for all of our optical needs!
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December 2024 by Shaun Baber
Love Visionworks! Exceptional customer service, super friendly and helpful staff, and great selection of frames.
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December 2024 by Kimber Day
Had to return to have my glasses adjusted. They got me in right away and the entire process was handled very well. I didn't even have an appointment.
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December 2024 by Cheri Vonack
This place was awesome! I live in Virginia but happen to be out here on an extended vacation when I realized that it was coming up on the end of the year, and I hadn't had my eye exam yet. I figured I should try and get in before the year ended and new deductibles had to be met. I looked up on my insurance to see who was in network and found Visionworks. I think I may have to start coming out here to have my eye exams now. Dr. Chu was fantastic and the rest of the staff was incredible!!
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December 2024 by Georgia DeLeon
I was checked in on time and the eye doctor did a wonderful job going over my retinal scan and comparing my eye glasses prescription from last year.
After the appointment, a super friendly and helpful associate went over my benefits and helped me find frames.
Phenomenal customer service all around!
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December 2024 by Natalie Haywood
From the time you walk in the door to the time you leave it is a great experience will return fast efficient staff fantastic friendly doctor amazing
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December 2024 by Nifae Toatelegese
Good Customer Service and very helpful…. Thank you
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December 2024 by Donna Screws
Just had another superb visit with Dr. Chu and staff at VisionWorks in Tacoma. From scheduling my appointment to the very thorough and detailed exam (in which Dr.Chu shared and compared my current eye status to my former visit’s status) to picking out new frames, I received excellent, customer-centric service. This was my second annual visit and I’ll gladly be returning for the foreseeable future. ☺️
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December 2024 by Sonia Phillips
Nices professional people
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December 2024 by Robert DeBack
Very organized staff, appointment setting was a snap, and they took great care of me and my wife, definitely will come back when it's time for new glasses 😊
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November 2024 by Kimmi Sap
Dr. Chu and Brittany provided a very professional, informative eye exam. They assisted in finding the perfect glasses for me! The whole team was stellar! Thank you so much! I will continue my patronage!!
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November 2024 by Kristin Macy
Wow, excellent experience at my first visit to Vision works. They took my insurance and out the door the cost for new glasses was about 50% less than I was paying at the previous practice. I look forward to doing business with them again.
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November 2024 by Carol Tuominen
Everyone i encountered was friendly and professional. They took extra time getting my insurance benefits squared away, all of my questions were answered and I never felt rushed. I made an appointment online which was super easy, and my appointment started right on time.
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October 2024 by David Phill
Professional, courteous, timely, very knowledgeable. Everything was neat & clean. I felt comfortable and relaxed and taken care of by professionals, each and every one of them. I loved my exam and the shopping for my frames and choosing the lenses. Easy, relaxed and right on the spot with fitting plus any upgrades I needed and/or want:
One of the best teams I’ve seen in action all working to give the customer a delightful experience !
Visionworks!
Looks good on me and you!
Thank You
Dave
