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February 2024 by Fran Cove
Have been members for over 20 years and wanted to deposit a check for my daughter. Because last name was missing but everything else correct,, the cashier didn’t feel comfortable and decided he couldn’t do it! So annoying!
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September 2023 by Cheryl Hansen
Today, instead of driving to the one that's closest to my house, on Pearl St, I drove to the one on 6th Avenue. The last time I went to the one on Pearl, it was dirty, the one and only teller there wasn't friendly either. The lady at the bank on 6th Ave went above and beyond to help me with a small problem I had with accessing my rewards points.
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October 2022 by Dexter P.
Great ATM machine. It will have 50 dollar bills. Awesome. I would like to recommend anyone to this bank. Oh wait, I already have them!
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September 2022 by Lexxmarie Laday
Worst experience ever went there to cash my check which was an L&I check by the state of Washington. The banker knew she wasn't going to cash the check, So when I ask for the check back she made sure that I wasn't going to be able to go nowhere else to cash it because she wrote on the back of the check and endorsed the check just to be sure of it. After going to a check cashing place to try anyways they said that the cashier who endorsed the check new I wasn't going to be able to cash the check anywhere because of her sighing the back of the check.To make things worse it was Labo Day weekend.
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July 2021 by Noelle M.
I'm not sure what happened, but every time I've come in for the past few months there is a line to the door and no more than 2 employees working at any given time of day. The staff is consistently kind, professional, and patient, but I am concerned for their well being now, as I know they are absorbing the customers frustration with these ridiculous wait times. I would appreciate more staff and I bet your employees would too. You're a big busy corporation with a lot of money. There is no excuse for this. It's unacceptable and you know better.
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September 2020 by Ginny Lee
I have never had a worse experience with a bank. Went in to close my accounts last Friday, was told I could not because the personal bankers were by appointment only. You can call in and cancel it, they said after I cash out the balance. I was assured I would not overdraft the account with two pending transactions. I call to cancel and am told I cannot. The transactions have to clear their system. I am again assured the account would not be overdrawn and had stopped using my card. I call back the day they told me to- and the account is overdrawn $8. I went in the branch today, deposited the $8 and politely asked if there was ANY way I could just cancel today. I was speaking with the manager, who absolutely could have taken care of it for me. She declined and wanted to make an appointment for me to come back. Again. I still have not been able to quit this inept company. I will absolutely never do business with them again and advise you readers to do the same. Credit unions are far superior.
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June 2019 by Ray Maysonet
Good customer service and management!
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May 2019 by Forked Gash
Wells fargo is probably the worst bank I've had ever, their check deposit policy is the absolute worst, their app doesn't notify me when im reaching zero overall wells fargo has not been well to me, they keep taking my money, they hold my money i cant use and also above all they have the worst customer service I've experienced. Im closing my accoint with them as of today because I'm fed up already, DONT BANK WITH WELLS FARGO
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April 2019 by Corey Jones
Excellent customer service, Janita and Liz are both amazing. I recently lost a wallet out of state, it was found and returned to a wells Fargo bank. Wells Fargo policy made getting it back to Tacoma difficult, but Janita and Liz guided me through the process and got my wallet back extremely fast. They dealt with me calling over and over, sometimes upset, and they remained polite, friendly and most importantly, helpful. All the tellers are great too, upbeat, friendly, and polite. Thank you wells Fargo 6th ave for your continued excellence through the years.
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March 2019 by Dallas L.
Every time I go into the 6th Avenue branch in Tacoma, I have always been greeted with a smile and helpfulness no matter which bank representatives window I go to. The banker always says hello to me. I have no complaints about this branch whatsoever. It should get a higher rating on Yelp than 3 stars. You folks rock! Always nice and always smiling.
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January 2019 by Jay S.
Horrible customer service. I've had a Business Account with Wells Fargo for 8 years and there policies and procedures have gotten worse over the years. I initially opened accounts here for the convenience of my business. I went there this morning to exchange a $100 bill for $5s for change for my business. (Please keep in mind I did this EXACT transaction 4 days prior and many many other times over the course of 8 years with no problems) They refused to give me change as I wasn't willing to put my information in there computer. I simply wanted to make change. NO WITHDRAWALS, NO DEPOSITS, NO PERSONAL INFORMATION NEEDED..Just even change!! I was told they have a $20 change limit unless you have a account. That's absurd, so if I gift a homeless person a $50 bill and they wanted change they would be denied or forced to open an account!! I've had many issues with Wells Fargo over the 8 years of doing business with them. Unfortunately, this simple lack of customer service and policy for ANYONE who walks into this establishment is my topper... I WILL BE CLOSING MULTIPLE BUSINESS ACCOUNTS ASAP!!!
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November 2018 by M P.
I bank with WF and have. A home loan with them as well. No complaints yet. If I do, I'll edit my review. Until then, Wells have been great to/for me!!
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October 2018 by Sumac Trebla
Unfortunately, the performance of one member of a banking team can adversely impact the perception of a branch and that is what occurred here, yesterday. Having visited a safe deposit box on Saturday, an effort was made to add a family member on Monday. That endeavor took 75 minutes, longer than today's visit to the DMV, and involved delays consequent to uninformed service, a pace that reflects a callous disregard for this customer, and a process so ineffective and failed that when it concluded, after constant reassurance of the importance of the new protocols to assure that Wells Fargo served its customers ably and honorably, she - the personal banker - forsake those protocols in the 75th minute, penned an innocuous note on the formal interest log page for the box, and then failed to submit that paperwork, so that, when we returned the following morning, today, Tuesday, we were unable to access the box. Her incompetence compelled her colleagues to reprint the interest log for the safe deposit box. Consequently, we cleaned the box of our valuables and closed the account, moving our personal business to a more reliable institution. In brief, the experience was the worst banking episode in nearly fifty years of banking. Again, it is unfortunate that a poor review should be received for an entire branch consequent to the ineptitude of a single employee, but the conduct of one member of a team does reflect on all at this particular branch, especially when Wells Fargo is endeavoring to rebuild its reputation among its current and potential future clients. Perhaps improvements will occur, both in the way that individual handles customers and in the way that Wells Fargo endeavors to rectify its tarnished reputation. Sadly, this family of customers will not know if that occurs, as we are unlikely ever to return.
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January 2018 by John Doherty
Most of the employees there are nice, friendly and very good at their job. My main complaint with this branch is the woman who is there notar public. She is totally incompetent and does not know what she is doing. I have taken a number of documents there to be notarized, they are essentially the same documents; a release of interest in a lawsuit for the benefit of another family member. Without fail, she tells me that the notary language is wrong and either refuses to notarize, or has to call corporate to get approval (usually taking about 30 minutes). After the third time this happened I just started going to another bank, or another Wells Fargo branch. Nobody else had a problem and notarized without question. It just so happens that I am a notary also, and I have no idea what her problem is with the notary language, as did the other notary's who approved my documents. I would strongly urge Wells Fargo to either retrain this employee or find someone who knows what they are doing. I'm seriously considering changing banks because of this. I already avoid going to this branch but thought I would give it one more try. Same result. I now drive an extra 10 minutes just to avoid this branch.
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January 2018 by Brenna Faker
This branch had 1 notary and when that one notary is on lunch there is no notary available at this location. Would it be too much to ask to get more tellers licensed to notarize?