December 2018 by Honest Reviewer P.
I go to this branch often, because it is by my house and on the way to work. I had been helped by Erika the 1st time and she was great. I came in the next time for notary services. I waited by the bankers desks, and the one woman available never asked me if I needed assistance or any acknowledgement of being present. She did have time to look over at me with annoyance in her eyes. Other staff including the manager saw I was just standing there, as their seats are not near the bankers. This particular banker I am referring to was speaking with someone, but I could overhear them discussing looking at her Facebook page so the "customer" could see pictures of "the wedding." I assumed the other woman may be co-worker shooting the SSSSSSSS with her? They spoke for several minutes about the wedding and the other woman would keep passing her phone over to the banker to see!!!! I only wanted to know if they had notary services at that time, so otherwise I could go elsewhere. I finally ask this woman, "May I ask you a question?" She looks at me with daggers and snaps, "I am with a customer, you will need to wait." She then walks over to whom I assume is the manager. He comes over and asks about my request. I say I only wanted to be acknowledged, and if she was busy, she could of said she would be with me shortly, maybe even approximate a wait time. I basically had to tell him this woman needs to have proper manners for customer service work, and that she would probably appreciate the same courtesy back in return. He walks back to her then back to me and says, Amber said it will be a 45 minute wait. I ask, "Is it 45 minutes because I am issuing a complaint about her?" He looked at me and said he could not "speak on that." Worse part, the banks was not very busy both times, and Amber had that same bothered look when she did not offer to help me during a previous visit.
