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October 2023 by Ron F
Awesome service, helped me as soon as I walked in the door.
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August 2023 by Laura Mason
Greg, Jeff are great at working through challenging purchase and online returns. Great technical knowledge and local resources & suggestions for owners of old boats! The Tacoma/Fife location in summary has knowledgeable friendly and they know good customer service. They are not the closest but I’ll definitely return and purchase more west marine products through their store!Great job and see you next time!
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August 2023 by Samuel Bowers
Their parts department never has parts in stock or relative parts.. you have multiple parts people... what are they doing all day....
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August 2023 by Rose
The people here are always knowledgeable and very patient with customers
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July 2023 by Richard Green
They don’t sell outboard parts!!!Little high in price compared to other marine places !! Nice store just not for my wallet!!!
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July 2023 by Porter P
Irritable staff, good selection of stuff.The staff here seems irritated when you have a simple question, making you feel like a burden for going to an employee for help. And when you do ask, they give you the shortest simplest answer like they are almost telling you go away I don’t want to help you.. and when leaving the store or entering the store you are neither greeted nor said goodbye to. Just feels like a cold place that offers no support. If you know what you want, it’s great since they have lots of different items. If you need some help selecting the right item, this is not the place for you to go. Very unwelcoming.
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June 2023 by Ana C.
West marine never has the products needed. Customer service is horrible, they don't even greet you nor ask if you need any help.
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April 2023 by Brian Johns
Had to wait for ever and when I did finally find what I wanted the sales person was not helpful at all. Then another wait at the check out. Your products are top dollar and your cutomer servicw cut rate.
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April 2023 by Alan M
Normally I don’t buy from West Marine because I get wholesale prices at Fisheries but Steve and crew do a good job there. One of their guys figured out I had a $30 credit coming on my rewards. Apparently I’m a gold member through my boat insurance and didn’t know it. Also helped me with hard to find parts. So ok, I’ll pay the premium when I get good service.Thank you!
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April 2023 by E Farley
Unfortunately they did not have the crab pot in stock that I went there for so I had to order it from the website. However if you are a boater, it is paradise, if a little on the high retail side. If you don't mind paying for the whole enchilada to get what you want, this place is for you.
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August 2022 by Dude Man
I went in for fiberglass supply. There new store was well stocked. Normally I never take advise from sales personnel. But this salesman sounded like he knew what he was talking about. Long story short. I'll be going back to return a few things to get the correct products. One last thing to keep in mind. West marine is very proud of there products so bring all the money you have , because your going to need it!
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August 2022 by Elliot May
I bought two new batteries last year. I forgot to return the old batteries for the core charge of $36. I was in the store buying something else and I ask the manager Steve if he would by chance let me return the old batteries. I was very surprised that he said he would even though he couldn't find the purchase in the system. I came back the next day and true to his word he refunded me the $36.The knowledge and customer service at this location is second to none!
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August 2022 by Joanne Reis
Our first time there, it was cool looking around, we were there to buy life jackets for us and Luna and Foxy (Chris and Amanda's doggo.
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August 2022 by Samuel Schellenger
The store is well stocked with all kinds of boat supplies. I able to find a couple of hatches for a project.
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July 2022 by Ed Medina
Their online website is junk, they double charge and you wont get shipping or status on double orders or emails. Stuff just shows up same day they charge your bank account.
