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March 2023 by Polly B.
Because it's after hours, I can't email,chat or call anyone. I am very livid about the experience I just had at 7041 pacific Ave, Tacoma wa 98404. There are 2 drive thru lanes. Labeled lane 1 and lane 2. I get into lane 2 because lane 1 is blocking entry to parking lot or lane 1. When it's my turn in lane 2, I am asked if I am dropping off or picking up. I say picking up. They rudely tell me I have to go around to the other lane because lane 1 is for drop off only. Again lanes are NOT labeled as drop off and pick up. Meanwhile, I have to go around the building to get into lane 1 that is blocking parking spots and entry/exit of parking lot onto 72nd st which is a main road. If this is the "most efficient " way for them... yall NEED to label the lanes as such and close off half of the parking lot. And conveniently, I can't reach anyone via phone, chat or email. It actually clears my email before it will let me send it. Real shady.
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September 2022 by Dana D.
The drive thru pharmacy is always busy. But today I had to come through THREE times. The first time they said it was not ready yet, come back in 30 mins. I was super nice and I came back 2.5 hours later. The second time she said sorry we are really busy I'll put it in front of the pharmacists face come back in 30. I was still nice and understanding and I came back 2.5 hours later again. I got here and it still wasn't ready!! She said uhm we are still waiting then just walked away in the middle of her sentence like what... I sat in like for 15 mins while they finished it up I'm assuming. This took place from 12noon to 5:30 pm. I am so disappointed and dissatisfied with the service and the lying. On top of it I have an infant with me who I'm hauling who the medication is for and she doesn't feel good and using my gas (which isn't cheap right now) to go back and forth so many times. Thank goodness my baby fell asleep in the car otherwise I'd have her screaming and crying while wondering where the heck the girl went. 0/5. Do better. Customer service isn't hard, at least be honest say it isn't ready and say I'll be right back to get this finished up. Is there any training anymore? It comes natural to come but obviously not all....
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June 2022 by Miri R.
This is an awful pharmacy. Writing this review on my phone while still waiting in the drive thru after 30 min (behind just 3 cars). This is the second time I've been here in 2 days because they forgot to give me one of my prescriptions yesterday bc "it was in a different bag." Their customer service is awful. They're very unfriendly and unhelpful when answering the phone. The pharmacist yesterday also gave me incorrect instructions on what of my prescriptions that contradicted the ones my doctor wrote that were listed on the bottle. DO NOT COME HERE.
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February 2022 by Rafael V.
This review is just for the pharmacy part since I was only there to get my booster shot. I had an appointment for 320pm and got there a little early. The staff were super friendly and helpful. Only took a few minutes to get me processed and was taken to the room for my shot. It was pretty quick and easy. The waiting area is small with only 3 chairs. But there was only 1 other person waiting besides me so it was ok. The store from what I can tell was pretty spacious and they have plenty of parking. They are located on the corner of 2 main streets. So it's pretty easy to get in and out of. Overall i would say it was a good experience going there for my shot and from what I can tell the people picking up their meds were taken care of fast as well. Thanks for taking care of me guys. Keep up the good work.
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September 2021 by Penny W.
This is a review for the pharmacy only: the worst operating business I have ever dealt with. I have been getting my prescriptions there for two years now. Every. Single. Time. that I have gotten a prescription there, there has been a problem. Literally every single time. Making mistakes with people's medication is not OK. And the poor customer service on top of that....there's no excuse. Too many things to list. One if the times I called to ask a question, the employee didn't know the answer. And she said "I have to go, I have a line of people waiting." Even if a customer is just on the phone, you are still a customer. I have never heard a customer service representative say "I have to go." I called to complain to the manager one time because of their poor customer service, and he literally would not listen to my complaint. He cut me off multiple times, and would not help me. (No wonder why the pharmacy runs like shit). That's when I decided to no longer go to the pharmacy. I don't even know why I stayed with this pharmacy for so long.
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September 2021 by Meagan R.
This is a review for the pharmacy only: the worst operating business I have ever dealt with. I have been getting my prescriptions there for two years now. Every. Single. Time. that I have gotten a prescription there, there has been a problem. Literally every single time. Making mistakes with people's medication is not OK. And the poor customer service on top of that....there's no excuse. Too many things to list. One if the times I called to ask a question, the employee didn't know the answer. And she said "I have to go, I have a line of people waiting." Even if a customer is just on the phone, you are still a customer. I have never heard a customer service representative say "I have to go." I called to complain to the manager one time because of their poor customer service, and he literally would not listen to my complaint. He cut me off multiple times, and would not help me. (No wonder why the pharmacy runs like s***** That's when I decided to no longer go to the pharmacy. I don't even know why I stayed with this pharmacy for so long.
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March 2021 by Nava O.
Probably sounds like another generic review, but this Rite Aid location is really what the 2 stars are for- MEEHHH. It's at the corner of a fairly busy intersection with a lot going on. Parking is plenty and isn't an issue. Landscaping could use some TLC. The inside of the store is pretty roomy and well kept. Shelves are pretty stocked up and normally will have what you need. The folks at the pharmacy are normally friendly and helpful. Maybe depends who you get or what day of the week it is. You can get a grumpy individual who's probably not having a good day. With the pandemic still in effect, I've been doing some shopping online and looking at prices. Normally when the store's online site says online price only, that is strictly what it means. They had a deal on laundry detergent, so when I got to the store, I grabbed a cart and got a total of 6. (Buy 1 get 2 free). The online price said $4.39 for 1. In store was I believe $7.49 for 1. OUCH. I asked the manager on duty if they could honor it as it doesn't say online only. There was apparently nothing they could do. I was super sad about the deal not being offered. I did not complain or throw a fit. I politely asked them to honor it after showing them the info on my phone and all. I walked out empty handed and really got that feeling of not wanting to return to this place. If I threw a tantrum, do you think they would have given it to me? Be nice to the nice folks who follow the rules and read your fine print. Won't be doing business with Rite Aid for a while y'all...
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January 2021 by Rene D.
We love making our appointments online for our Covid testing. This is such a cool way. U drive up they tell u what to do. And voila answer comes in email in about 3 days! We test monthly now since we have been out of work since April. Looking forward to getting back to work and don't want to be sick Ya know. Just makes us feel better too!
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February 2019 by Andrea M.
Super nice staff in the pharmacy thank you Jennifer for taking the time out to call around to other sores to find me medication in stock.
