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November 2023 by Mady P.
Always love going to Windsor for my homecoming dresses, Last time I went it was packed for last minute homecoming dresses, so one of the sweet lady's let us (me and my two friends) try on our dresses in the same dressing room. Today I went back again with a different friend to try on some clothes in the same dressing room as my friend and then we heard "um two people can't be in the dressing room please get out" I replied with "ok sorry let me get dressed first please" when I walked I said "I'm super sorry last time we were here we were aloud to" the girl working then got in my face demanding me to tell her what girl let us do that I continued to say " I'm sorry but honestly I don't remember this was a couple months ago" she continued to get in my face ask the same question and then told us "well whoever it was is gonna get in huge trouble" this all being said I hope the Latin mixed Asian girl with the brown roots and dyed blonde hair girl that works there is the one that gets talked to for getting in (teenage) customers faces.
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September 2023 by Monique Walczak
I didn’t have the issues others complained of. The folks working there were kind, respectful and super friendly!! They told us upfront which items couldn’t be returned and the prices were very reasonable! Would go again.
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September 2023 by Kellie E.
Super disappointed in this store. Everything is for tiny, little girls. Nothing for plus sized people, not even the XL are really XL. You would think I'm 2023 there would be stores that are more versatile in sizes.
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August 2023 by Jacqueline Garcia
I went in to make an online return and the chubby Hispanic girl with bad eyelash extensions told me she wouldn't accept the return because it "smelled worn" even though tags were attached with receipt and it hadn't been worn. I called customer service in store and they sent me a QR code for the return to be accepted so I got my money back but that girl was definitely trying to scam me. I thought this store was higher end but I was not impressed and won't be going back.
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July 2023 by Eileen Rodriguez
The lady at Windsor was super sweet! She helped me pick out my outfit for my birthday. I got lots of compliments. Very friendly service and staff. Always 4 stars from me. A++ for quality clothing and customer services. Thank you so much :)
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June 2023 by Sylvia T.
We found success with all our prom dress needs! I wish I had known about them for homecoming... we ran so many places. They have shoes, purses, fancy sparkly accessories (cheaper than Claire's.)They also have super cute summer clothes to wear under the cap & gown for grad ceremony. One thing I liked is their website has an extensive selection, but sometimes you could find the dress in the store to try on and even if it was the wrong size they could order it for you and have it shipped to your house for free because they're based in California. It took about 3 - 4 business days to get my shoes that I needed in a certain size and a dress that I needed. So if you plan a little bit in advance and they don't have your size they can check inventory and order it for you so you can get within 3 to 4 days you should have it if you're in WA. You'll be notified when the order ships and when your order is expected delivery + a tracking number to watch for it. The girls that work there are sweet, helpful, but not hovering, and will show you what they have if you ask for something particular.
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May 2023 by tamar dogadze
Worst experience ever. Rude manager and bad communication.
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April 2023 by Heather Wilson
I took my niece here for her prom dress. We had a very positive experience. The employees were very helpful. And we left with a beautiful dress. I was very apprehensive because of the reviews here. But I am totally pleased.
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March 2023 by Lee L
Employee walked in on me in dressing room when I had a marker hung up with the amount of clothing items I was trying and the room was clearly occupied. She opened the curtain all the way and then stood there and stared at me and didn’t say anything. Really felt violated and will attempt to file a more formal complaint with the company. Unnecessary And gross behavior.
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February 2023 by Sara Castleman
Drove out to the Tacoma mall to prom dress shop and it’s the only store in the mall that isn’t opened. It’s 1:30 on a Sunday. No employee in the store and lights are off. My daughter was very disappointed.
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February 2023 by Lynn Love
Employee walked in on me in dressing room when I had a marker hung up with the amount of clothing items I was trying and the room was clearly occupied. She opened the curtain all the way and then stood there and stared at me and didn’t say anything. Really felt violated and will attempt to file a more formal complaint with the company. Unnecessary And gross behavior.
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October 2022 by Lonie Kragelund
PUSHED US OUTSIDE WHILE A SHOOT OUT WAS OCCURING!!! While trying to shop for my daughter's Homecoming dress we were approached in the dressing room of Windsor store and told there was an active shooter and that we needed to leave immediately. They guided us to a back door and I asked them if it was even safe to go out. I asked if the shooter had been apprehended or not. They said that they did not know, that they were told someone had been shot and to get everyone out the back door. As she guided us into a maze of tunnels in the backside of the mall I turned to ask her where we were supposed to go and she shut and locked the door on us. My poor daughter panicked as it was dimly lit, nothing was marked as to where we were or where we should be going. We wandered a bit and ran into other scared and confused customers in the halls. It was terrifying, but not nearly as terrifying as coming out of it finally, only to find ourselves right where the shooting was taking place. I am absolutely disgusted with the lack of care, and planning that this mall has displayed in regards to the safety of their customers. To have an active shoot out situation taking place in your parking lot and decide that the best course of action is to push all of the customers who are safely hidden in your stores out into the parking lot where it is taking place is inexcusable! Unfortunately this type of event is becoming a horrible reality of this day and age, so step up Tacoma Mall officials and do a better job of protecting your staff and customers!! Your planning committee has a lot of work to do!!As for the store itself, it was dirty. Extremely unorganized. Many of the clothing racks had dresses just laying on the floor beneath the rack. It was difficult to look for anything in particular. This, added to the complete insensitive nature of the staff pushing us out into the hall and then just locking the door on us with no guidance, or a single thought or care as to what would happen to us, definitely insured that we will not be back!
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October 2022 by DANIELLE Delacerda
This place is shady, we were told we could return a dress if we needed to, they now say no, jusy buy both and then return one she says,conartist at its finest, don't shop here
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June 2022 by Sapphire 5
The employees here are very rude.. and that really makes it an uncomfortable place to shop even though the clothes is extremely cute. I had just walked in and a lady at the cashier with orange blonde hair just gave me this nasty stare as if wondering what I was doing there. I literally felt as if I had walked into a high end clothing store dressed in rags. Which I didn’t as the clothing here isn’t all expensive and I was not dressed terribly so I could not figure out what the problem was. They need to get better customer service training and fix their attitudes because it’s their job to deal help the customer and be welcoming not make people feel self conscious and uncomfortable. Or just find another job that doesn’t involve dealing with the public and judging them on how they look.
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June 2022 by Bk K
Jun 11/2022 Buy double zip Saffiano for one hours came back to return or exchange with the same person her name is Isabelle she say I can't return or exchange please don't shop at this location Tacoma Mall very bad customer service
