BECU is a not-for-profit financial credit union offering members better rates, fewer fees, and free financial guidance. Many members report positive experiences with professional and well-trained staff at various locations, who are described as incredibly kind, patient, and helpful with accounts and services. However, some long-term members note that customer service has declined, citing difficulties in reaching a live person or getting system problems fixed. Overall, the institution receives strong recommendations for its professional service, though some express concerns about accessibility.
I’ve been a member of BECU, starting at the Tukwila branch, for 17 years now. They used to have the best customer service I’ve seen from any financial institution anywhere. Unfortunately now you can’t get them to fix problems with their system, or get through to a live human being to help for anything.
September 2024
My husband and I had the best experience with John Mai Tran. He was incredibly kind and patient! We had a lot of things to do from opening new accounts, closing old ones and transferring funds into my IRA. He made the process so easy. I highly recommend him to anyone needing BECU services.
July 2024
THE WORSE BANK OF ALL. MADE TRANSACTIONS THROUGH ZELLE AND BECU BLOCKED MY ACCOUNT WITH NO USE FOR 30 DAYS. DONT RECOMMEND THEM AT ALL
