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February 2024 by Vincent
They sent my cat home half-groomed because Debra saw a flea.How would you feel if they sent your cat home looking like this?Update:Max passed away recently from a massive stroke. After his horrible experience at petsmart with Debra, we bought clippers from Amazon at a third of the price that they charge. Max died being extremely loved and with a good grooming.
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February 2024 by Katherine Callen
Very friendly and clean
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February 2024 by Great Cat Genetics
Some of the staff are helpful. Far better than Petco, not as good as Mud Bay as far as customer service.I asked if they had an item in stock that said it was in stock online. Rather than actually look for the item or check the system, they just said they don't think they carry it. I had to ask them to actually check the system. I finally, eventually got someone else who was quite helpful and willing to check the system and the store for the item.I would like to see a section for frozen-raw cat food. Steve's Quest, Pet Pantry, Vital Essentials, Small Batch,
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February 2024 by Amanda S.
We had been going with our poodle because it was easy and they did a decent enough job. We don't need a fancy cut. We keep her coat pretty short and a slight puff on her head. It's always been the same person and it worked well. We got a cancelation last minute due to a groomer injury and got rescheduled with someone else. Picked her up from the appointment and both of her eyes were watering, she was blinking uncontrollably, and couldn't open her eyes. Called to ask what happened and was told it couldn't possibly have happened there but we could bring her into their clinic the next day to get her checked out. We opted to take her to our own vet and found an open wound on her back, also. They cut her and got something in her eyes that, according to the vet, caused ulcers on her corneas. Never again. I'll give her home baths and a flowbee hair cut before she ever steps foot in that place again.
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February 2024 by Chuck M
Clean well stocked store. Friendly helpful staff.
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February 2024 by Shelley Gural
Only pet location that carries the type of dry food I feed my 3 labs.
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February 2024 by Neil Mandelin
Been here a lot over the years and normally have fun if I'm being honest...
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February 2024 by Brad Hoban
Better than Renton's!
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January 2024 by Mya P.
I got both my hamsters and my two hermit crabs at PetSmart! They're all healthy and in great condition! The environment: The animals there have good-sized enclosures with enough bedding and food and water. This is quite unlike some pet stores that only give below the minimum. The employees: In my experience, the employees at PetSmart have always been helpful, kind, and informative. They have helped me many times when I have had questions about a pet I wanted. What's in stock: PetSmart always has everything I need for my pets. However, their prices are a little higher than what I would like, but I suppose that's the world we live in now. I have also found the majority of their pet supplies to be excellent quality! Final notes: I love how the majority of pets at PetSmart actually look happy and healthy! I only get my pets from PetSmart now that I've had a good experience getting 4 pets from there. Would definitely recommend!
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December 2023 by Rachel Ott
Liam was absolutely amazing with my pup today during grooming, they were able to do a bath and full haircut being a rescue they handled him with excellent care and love. These guys are awesome!!! thank you so so much for Elmo’s haircut and being good to my son ❤️❤️❤️
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December 2023 by Spencer Phillips
With friends and we went shopping for the dog. The place was clean and orderly. Lulu my friends boxer likes the store. So 4 paws to you!
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December 2023 by Sam T.
Our dog is now 11 months old...so LESS than 1 year old, and this was the third grooming session for this dog starting at after 6 months...July, September and now in November. We've even had training sessions here but the grooming is always so terribly inconsistent. This last time was the worst and most incompetent way of doing almost anything. He is a Bichon Frise with a rather fluffy coat but we've had him groomed every 2 months or so, so it isn't too long. The last couple of times were done with a medium trim, all taking over 3 hours to do for some reason. This last time we dropped off the dog as a Bichon Frise and received in return some sort of Beagle...ish / shortly shaved hound of some sort...He was sheared like a sheep...completely bald almost and in the winter months. Last time someone called during the groom to say they might have to shorten it. This time, no one called and when we picked up, they said he was all matted and that he had a hematoma forming on the ear tips. I could tell there was no hematoma and we took him to the vet after a few days to confirm this. We just combed and brushed him out completely the week before and still did it every 2 days. How much matting and knotting can a 2 to 3 inch coat being brushed have? In addition, we bathed him between these groom sessions. It seems that they just don't have the time to slowly brush the dogs before grooming and use the 4 hours for what I don't know...We have always been able to brush the dog but it did take time and with the 4 hour window, we assumed that this is what they do, but they don't. It looks like they try once or twice and just shave the dog. The other reviews here confirm this... I wouldn't trust these folks to peel an onion. Now we have a dog who has no hair and feels colder until the hair grows back. He's never had it this short down to the skin since he was born I guess. He's always had 2 inches of fur and hair. He was born on Christmas Eve and we wanted to take a nice picture of a fluffy snowball for Christmas, and now we have a dachshund looking cold skittish dog who can barely fit into his collar and leash. That's how much hair was shaved off without asking. What a bunch of morons this Petsmart has... We had to spend extra money at the vet too because of these geniuses...
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November 2023 by Scott Tracy
They took great care of my dig child and groomed him exactly as requested. Might be hard to find any other place that's any better. Both price and quality wise.
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October 2023 by Amanda Austin
Liam is a fantastic groomer!! Lucky looks extra handsome every time he leaves there!! Thank you!
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September 2023 by Ariauna E.
Groomers look you work at a pet smart. When I went to drop off my pet, I was told that I was past the deadline, however there was a sign on the door asking to wait while someone was inside. When the person left the area it was past my time. Very rude and inconsiderate to have a sign on the door that would effect my service. So I removed the sign and they acted like I burned the place down. I like pet smart but now I am looking into different small owned businesses.
