REI is a beloved outdoor gear and apparel retailer that stands behind its products with a 100% satisfaction guarantee. The store offers a wide range of award-winning REI brand gear and clothing, catering to both new outdoor enthusiasts and seasoned pros. The staff at REI are praised for their exceptional customer service. Customers often highlight the knowledgeable and patient assistance they receive, whether it's being properly fitted for the right shoes or selecting the perfect backpack. Employees are described as going above and beyond to ensure a positive shopping experience, even staying late to finish helping a customer. Overall, REI is known for its quality products, enthusiasm for the outdoors, and outstanding customer service that leaves shoppers feeling confident in their purchases and eager to get out and explore.
Had some issues with a bike I bought here back in November, the bike shop delivered and brought it back to 100%. Thanks guys!
July 2024
Absolutely love the older male shoe salesman. He took the time to measure my feet and helped me choose the right shoes for my feet. This definitely gave the ole school experience I haven't had since I was just a child. Great service!!!
June 2024
THE REI bike shop in Tukwila are over and above do a fantastic job and communication tks
