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February 2024 by Gabriel Tam
The staff here are great. I could say a lot about how wonderful the stocked products and cleanliness of the store is, but it’s the staff that have made my experiences here so pleasant. Thank you for the professionalism and kindness.
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February 2024 by Connie Simon
Went looking for sports shoe's. Have all kind. The worker there has a good kind that will balance me out. Knew his shoe's well. Very helpful,kind takes his time to explain. Great shoes.
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February 2024 by The Raby
I had a product that completely fell apart inside of several months of light use, when I went and finally demanded my refund their final line of defense was "Well look at this, we can't FRESHEN UP AND RESELL IT"Think about that, that $200 jacket or whatever? Could have been used for 6 months, returned, and "freshened up and resold".I'm going to corporate about this, I wouldn't trust these guys at all and I've been a member for over 30 years
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February 2024 by Shane Brend
It was horrible,I was followed around by the security guard because I had a Nordstrom bag,I will not longer spend a dime in your store
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February 2024 by Tara Thurman
Scott was absolutely amazing while helping me pick out the perfect new hiking shoe. Patient and very knowledgeable! Loved the experience.
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February 2024 by David B
Great storeHelpful staff
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February 2024 by Michael Matthews
I needed my ski bindings adjusted and the young man there, by the name of Yohn, got right on it and was very polite. He adjusted the exactly te way i wanted. That might at the slopes they performed perfectly.
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February 2024 by haleigh rzonca
Jan so nice! Everyone is very friendly too
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February 2024 by Neil Mandelin
Been here quite a few time over the years when I get in the outdoorsy mood. I would recommend. It's kind of like a toy store for adults. No complaints.
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January 2024 by Nick K.
Scott in the shoe department was extremely helpful and patient fitting both myself and my wife with new running shoes. He was very knowledgeable, gave us accurate measurements, and taught us many things we didn't know along the way. Couldn't be happier with the experience!
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December 2023 by Ivette Alvarado
I visited the Southcenter REI store yesterday evening. I was running a bunch of errands and I was hoping a could make it before the store closed. I got there at 7:30 pm and I only needed wool hiking socks so I could go snowshoeing on Saturday. I walk in. I head to the socks. There are many choices, fabrics, brands, colors, and price points. I spend no more than 10 min deciding and weighing the pros and cons. I finally picked the one I think is best. When I turned around to walk to the register, the AP security guard on duty made eye contact with me and spoke into his mic. It’s clear that he suspects I was shoplifting or stealing or being suspicious in some way. I worked in customer-facing service for 10 years from local to corporate businesses, including Target. I knew at that moment that I was targeted as a suspect. All I had done was look at socks and I bought them to prove I could afford it, and that I was not the criminal I was suspected to be. I am disgusted at the lack of inclusive and quite frankly, racist, Asset Protection practices REI has a company. I’m disappointed. I will be returning the product I bought. I’ve been a co-op member since 2015. I’ve spent hundreds of dollars, if not a few thousand at this point. You should be ashamed of yourselves.
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November 2023 by R. K.
Scott is the man. Never had a better shoe fitting experience. Didn't find my Cinderella's slipper, but at least I know what to look for now, and we'll see if this pair I snagged will work out in the long run. Cheers!
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September 2023 by Kimberly Lanske
This is a neat store, they have a lot of great merchandise and all of the employees were very friendly.
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September 2023 by Lee
Consistency is a key here that they have managed to maintain over the lifetime of my coming to this location.Shoe fittings are always professional and they always have a great stock. Which makes it easy to want to stop in when I need replacements.Shipping to ANY of the 48 states is super easy, and reliable from in store. Get those points. ?
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August 2023 by Catriona Wells
Bought shoes for my teenager here. Staff is great, helpful and courteous. Store is well stocked and clearance racks are well organized. Love the variety of quality brands.
