REI is a beloved outdoor gear and apparel retailer that stands behind its products with a 100% satisfaction guarantee. The store offers a wide range of award-winning REI brand gear and clothing, catering to both new outdoor enthusiasts and seasoned pros. The staff at REI are praised for their exceptional customer service. Customers often highlight the knowledgeable and patient assistance they receive, whether it's being properly fitted for the right shoes or selecting the perfect backpack. Employees are described as going above and beyond to ensure a positive shopping experience, even staying late to finish helping a customer. Overall, REI is known for its quality products, enthusiasm for the outdoors, and outstanding customer service that leaves shoppers feeling confident in their purchases and eager to get out and explore.
Very helpful staff. Short on various ropes and accessories, but a lot of clothing and shoes
March 2026
The shoe guy was an egotistical pain. Men's selection of shirts was slim.
February 2026
I brought my old REI coat that I brought to Europe. I need a new coat and gentlemen were very helpful. The looked up my old coat and found it the archives.
