REI is a beloved outdoor gear and apparel retailer that stands behind its products with a 100% satisfaction guarantee. The store offers a wide range of award-winning REI brand gear and clothing, catering to both new outdoor enthusiasts and seasoned pros. The staff at REI are praised for their exceptional customer service. Customers often highlight the knowledgeable and patient assistance they receive, whether it's being properly fitted for the right shoes or selecting the perfect backpack. Employees are described as going above and beyond to ensure a positive shopping experience, even staying late to finish helping a customer. Overall, REI is known for its quality products, enthusiasm for the outdoors, and outstanding customer service that leaves shoppers feeling confident in their purchases and eager to get out and explore.
Scott helped me get a pair of Brookes tredmill running shoes. He was so knowledgable it blew me away. This is why REI always gets my business. Thank you Scott!
August 2026
Incredibly grateful for David and the bicycle repair shop for their services! David is incredibly helpful and skilled. I highly recommend this REI shop!
August 2026
Went to REI South Center and had an amazing experience getting properly fitted for hiking boots and trail running shoes. Scott is a pro with people who are foot challenged. Go see him.
