Soma, a women's intimate apparel store, has consistently provided exceptional customer service according to numerous reviews. Customers have praised the attentive and friendly staff, who have gone above and beyond to ensure a pleasant shopping experience. One reviewer highlighted the exceptional assistance of Jennifer, who took the time to properly measure and fit a teenager with an unusual body shape, providing multiple styles to ensure comfort and fit. Another customer, Faith, was described as attentive and helpful in providing bra options and sizing guidance. Sung and Debbie were also commended for their responsiveness to customers' needs, whether it was finding comfortable, fuller coverage panties or making holiday shopping stress-free. Chelsea, in particular, was praised for making a first-time bra shopping experience affirming and comfortable for a self-conscious customer. The store's commitment to customer satisfaction is further demonstrated by the positive experiences of a customer who received help with an exchange, as well as the ability to order items not available in the store. Overall, Soma's staff has consistently provided exceptional service, earning high praise from satisfied customers.
I had a very pleasant experience at Soma this evening. Faith was attentive and friendly. She brought me multiple options for bras and helped with the sizing. Excellent customer service!
August 2025
I had a pleasant experience shopping at Soma in Westfield back in July. I was looking for comfortable, fuller coverage panties, and Sung was very attentive and responsive to my needs. I left with three bras and a couple of panties that fit pretty well.
January 2025
I received the best customer service at Soma in Tukwila. Made shopping for the holidays stress free. Thank you, Debbie for your help shopping!!
